“Very poor quality of washing machine. The Drum is not spinning after 3 years of purchase. When called the customer care received a very poor response from the representative. They are not at all responsible and zero percent customer service. The Drum replacement costs approx 13k and takes 10 days. Who in earth uses such a scrap product? I won't recommend this scrap even to the worst of my enemies. Please don't waste your money going to Bosch.”
“Bosch India deserve Zero or minus useless customer service product are costly and after sale service is very poor. Please did not waste your time and money.”
“Gisappointed about feedback for a quote I requested on the 1st of October 2024 for gearbox service at Bosch service Tokia.All the details requested by the receptionist was given to her and she promised that I will get feedback the same.It is day two and no feedback yet.I am not sure if the company is serious about doing business.”
“Poor customer service - waste of time. Engineer came only to say he needed to leave in 20 mins and didnt really have time to do anything save for moan about cannot access machine but i was already helping him create access. Didnt read report properly which clearly states there is a leak. Gave little to no effort as was ready to go as soon as he arrived.
Should have booked someone else. Waste of time.”
“I purchased a refrigerator from this company a year ago, and it broke down within that time. Despite multiple complaints, we have seen no review or progress on the issue. The company has failed to respond to any of our messages, and their customer service is abysmal. I am extremely disappointed with their lack of professionalism and support. Avoid this company at all costs.”
“I am extremely disappointed with the service I received for my refrigerator repair. I initially booked a service appointment on Saturday, but when I called to confirm on Monday, I was told no technicians were available until Tuesday. When the technician finally arrived on Tuesday afternoon, he merely instructed me to turn off the fridge for six hours to drain water and assured me it would be functional after 24 hours. However, the refrigerator continued to malfunction the next day. When I contacted the service center again, they said they could not send anyone that day and postponed the visit to the following day. This level of service is unacceptable. Meanwhile, I had an issue with my IFB washing machine, and their response was prompt and effective, with regular follow-ups. The stark difference in service quality is very disappointing. Now waiting for them for the 6 th day. Muvattupuzha, Ernakulam, India”
“My fridge is not working. Raised issue with the customer care. Request nos. 472275941 and 4240779143. Freezer is working but my lower unit is not cooling. Its been 8days now. Engineer visited after 4days and he just cleaned and said it will start cooling after 1hour. But still my refrigerator is not cooling. Raised this issue and spoken to customer service multiple times and my issue is still not resolved after 8days also. Is this how bosch is working. We purchased bosch products thinking that we will best best. But this is worst. Where should we go now.”
“Customer service was efficient and helpful. However, prices on the Bosch online site are up to 50% more expensive than equivalent online retailers, thus making the 30% voucher offer pretty useless.”
