boxfox Reviews

Name: boxfox
Address: Unit 4, 31-35 Burgess Road,, Unit 4, 31-35 Burgess Road,, Victoria
Rating: 4.68

4.7 Rating 456 Reviews

91 %

of reviewers recommend boxfox

4.7

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

boxfox 5 star review on 5th September 2022

Karen Golotta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As the product has not turned up yet and is still saying it will arrive on a past date Not Great”

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Posted 4 months ago

“I paid for an order I didn’t receive.”

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Posted 6 months ago

Good Morning Andrea Seems that you chose pick up from our warehouse on your checkout. Would love for you to amend our review! Please contact us at sales@boxfox.com.au and we can arrange delivery for you. Thank you - boxfox

Posted 6 months ago

“Items have still not been received”

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Posted 1 year ago

Good Morning Michael We dispatched your order on 29/11 from our warehouse as per the correspondence you would have received. At present, all carriers indicate that during the Christmas holiday period, deliveries may take longer than usual Australia-wide, due to increased volume. All shipping information can be found per our Shipping policy at boxfox.com.au. We hope you receive your shipment soon. If you have any further queries please email sales@boxfox.com.au Regards - boxfox

Posted 1 year ago

“I haven’t received the package”

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Posted 1 year ago

Hi Seini It seems you have chosen pick up from our warehouse at checkout. We will be in touch to organise this stock to be delivered to you. Hope this clarifies the details of your review, perhaps you can amend your review of us as we are happy to help. Thank you - the boxfox team

Posted 1 year ago

“Delivery is way too slow”

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Posted 1 year ago

Good Morning Suhani Thank you for ordering with boxfox We have recently seen your review of boxfox regarding the shipping delay. We have followed up on your shipment with StarTrack and this delay is unforeseen as this carrier usually delivers overnight or no later than two days to metro NSW. Apologies for the delay, hopefully, you receive your order soon. Please do not hesitate to reach out to us at sales@boxfox.com.au if we can be of further assistance Thank you - the boxfox team

Posted 1 year ago

“not impressed with boxes. Overpriced and not a great quality finish. I was shocked at what i received for the price.”

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Posted 1 year ago

“Havent received them yet”

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Posted 1 year ago

“You advised to order the shipper boxes but turns out that advice was incorrect. Now you refuse to exchange them. I’ve spent over 4.5k with you (plus issues along the way) so to say I am disappointed and upset is an understatement. I won’t be ordering from you going forward if this is the level service I receive.”

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Posted 2 years ago

Hi Kim We have seen your review this morning and sorry you feel this way. As mentioned can you send us the email correspondence from yourself to us regarding the above and we will investigate. We can not locate any communication regarding this. Happy to help out if we are at fault. Perhaps then you can revise your review of boxfox. Thank you - Sales

Posted 2 years ago

“Never got it.”

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Posted 2 years ago

Hi there According to Australia Posts notifications, the order was delivered on 13/01 and left in a safe place, we apologise you didn't receive the order and we're happy to help you out further. You are welcome to lodge a missing delivery with Australia Post directly, there are links on their app to help you with this process. Let us know if we can help further. Thank you The boxfox team

Posted 2 years ago

“I looked at their measurements and it seemed fine based off the website, but in person the box is much bigger. I am guessing that the measurements online are inside of the box and don't include the actual box itself, which is a problem because the box is very thick and adds a lot of cms. stay away. bad service, I explained this and asked for a refund but was told no. now I'm left with $500 of boxes I can't use. Ridiculous... their website states that they understand it can be hard to order boxes online and to reach out if there's any issues which i did only to get a copy and paste reply of ACCC law. stay away, get from somewhere else that actually has measurements and actual service.”

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Posted 2 years ago

“Did not receive order????”

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Posted 2 years ago

Good Afternoon Georgia Thank you for your feedback, and hope you can revise the one star as it seems when you checked out of our store you chose warehouse pick up, so we didn't ship your order. If you can contact us at sales@boxfox.com.au we will be more than happy to arrange shipping. Thank you - The boxfox team.

Posted 2 years ago

“Still haven't received my order”

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Posted 2 years ago

Good Morning Thank you for your review, sorry to see you have not yet received your delivery. We have for some time now stated on our website landing page of delays with Australia Post, who you chose on checkout. Australia Post at present state that your item/s may take longer to arrive than usual due to the pandemic and the lead up to Christmas. Carriers are experiencing delays Australia-wide due to local restrictions and increased volumes. All shipping information can be found per our Shipping policy - https://www.boxfox.com.au/pages/shipping-policy. If you have any further queries please email us at sales@boxfox.com.au. Thank you - Sales

Posted 2 years ago

“Ordered some samples and they arrived soooooo dirty I’m soooo disappointed I was wanting to use this company for my business but don’t think I will anymore.”

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Posted 2 years ago

“Delivery was promised for 27th August. i don’t have anything yet. Tracking now suggests maybe Tuesday 31st. I am panicking!!!”

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Posted 2 years ago

Hi Vasilike Thank you for your review, boxfox dispatches orders the same day as received prior to 2pm. We then forward to the carrier which you chose on check out being Australia Post which at present state that your item/s may take longer to arrive than usual due to the pandemic and the lead up to Christmas. Carriers are experiencing delays Australia-wide due to local restrictions and increased volumes. The faster option we offer our customers for delivery is via StarTrack if available in their area. All shipping information can be found per our Shipping policy - https://www.boxfox.com.au/pages/shipping-policy. Should you have any further queries please email sales@boxfox.com.au. Thank you

Posted 2 years ago

“Boxes do not stay stuck down. Poor quality.”

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Posted 2 years ago

boxfox is rated 4.7 based on 456 reviews