boxfox Reviews

Name: boxfox
Address: Unit 4, 31-35 Burgess Road,, Unit 4, 31-35 Burgess Road,, Victoria
Rating: 4.68

4.7 Rating 456 Reviews

91 %

of reviewers recommend boxfox

4.7

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

boxfox 5 star review on 5th September 2022

Karen Golotta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product looks great. Unfortunately the box it came in is wet, making some of the boxes wet and unusable, they are also bent. There needs to be better packaging.”

Helpful Report

Posted 1 week ago

“Janette and Chantal did try hard to resolve my issue when a carton went missing from my order. I had to make another purchase of the item, which I understand on one hand, but as an ecommerce retailer myself, I would never ask a customer to do.”

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Posted 4 months ago

“Im missing my inserts for the 6pc cupcake boxes”

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Posted 7 months ago

“My box arrived damaged, it can clearly be seen from the package box I am also finding every few boxes have glue marks on them and magnetic lids not closing correctly.”

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Posted 7 months ago

“Great service I bought the Hampton magnetic boxes and unfortunately they sides kept popping open the double sided tape didn’t hold very well. But I will give it another go as I said the service was fantastic.”

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Posted 1 year ago

“I ordered some sample boxes which I am happy with however, an option for delivery should be placed upon check out rather than paying the delivery fee separately. It would be easier if a delivery or pick up option is provided upon check out to avoid confusion as well.”

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Posted 1 year ago

Good Afternoon Jen It seems you had chosen to pick up from our warehouse at checkout. We offer customers options of StarTrack, Australia Post or warehouse pick up at checkout, and you can choose which best suits you. Hope this clarifies the details of your review. Thank you - the boxfox team

Posted 1 year ago

“Still havent received my order so hard to rate my satisfaction”

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Posted 1 year ago

Good Morning It seems you have chosen pick up from our warehouse at checkout. We will be in touch to organise this stock to be delivered to you. Hope this clarifies the details of your review, perhaps you can amend your review of us as we are happy to help. Thank you - the boxfox team

Posted 1 year ago

“Hi We ordered a sample on 28th November and paid premium freight. It came Auspost Standard delivery pm 1st Dec. We use courier or express between Sydney-Melbourne all the time - it's usually overnight... maximum 2 days. Not 4 days. We ordered the rectangular magnetic hamper box Medium - received OK. we ordered the Postage Hamper Box to suit - Large Kraft - the Hamper box doesn't fit in this postage box. We note your discounts for bulk are very small - your competitors are offering 40% or more for orders upwards of 50. Letting you know. We already mentioned the problem with no phone service or other messaging or quick contact method. regards Rob Luck We already me”

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Posted 1 year ago

“Received the small shirt boxes. There are no assembly instructions and it is not intuitive! I ruined two lids while trying but they look nice and are the right size for my product”

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Posted 1 year ago

Good Afternoon Please feel free to email us at sales@boxfox.com.au if you have any queries regarding the assembly of our boxes. We also have an instructional video at boxfoxau - YouTube for assembly instructions for our Magnetic Closure Boxes. Thank you - boxfox Sales

Posted 1 year ago

“I would like to speak to someone regarding a better price on freight for large orders.”

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Posted 1 year ago

“Delivery of items was prompt. Unfortunately, a promised discount for signing up was not forthcoming. Repeated emails requesting a correction of the price charged by applying the promised discount were ignored.”

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Posted 1 year ago

Hi Carolus We have looked through our inbox, junk emails etc, and haven't received anything pertaining to your query? We would have been happy to help you out. Also, we have noted that you have another profile in which the Welcome Discount has been activated previously. This discount is only valid one time per customer, our system recognises that although the name is different it matches all details so therefore would not activate. Please do not hesitate to reach out to us if we can be of further assistance at sales@boxfox.com.au. the boxfox team

Posted 1 year ago

“Nice product but a little complicated to try and set up/put together. No instructions supplied which made things a little tricky.”

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Posted 1 year ago

“Great quality board but useless as the lids don't stay together they just come undone”

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Posted 1 year ago

“unfortunately, i have not received the boxes it does appear Australia post delivered them but they may have been removed from my front door before i collected them. i am following it up but may need to reorder the samples”

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Posted 2 years ago

Hi Craig So sorry to see your delivery has disappeared. That's a worry. You will have to contact Australia Post and put through a claim for missing delivery for them to follow up. Hopefully, you recover your items as our records show it was delivered on 10th November. Please do not hesitate to reach out to us if we can be of further assistance at sales@boxfox.com.au. Thank you - The boxfox team

Posted 2 years ago

“Haven’t received the order yet. It’s Been 3 weeks or more .”

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Posted 2 years ago

Hi Ruchika Firstly we apologise for the delay in receiving your order. The carriers are experiencing unprecedented delays with deliveries due to the pandemic and have mentioned your item may take longer to arrive than usual. They are experiencing delays in Victoria due to local restrictions and increased volumes. We hope you receive your order soon. If there is anything further we can do to help you out please email us at sales@boxfox.com.au. Thank you - The boxfox team

Posted 2 years ago

“hey guys, l accidentally ordered the incorrect size, l needed half the size l ordered. can you help me 0411470413.”

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Posted 2 years ago

Hi Christine Thank you for your message, we emailed you after receiving your review but have not yet heard back. If you have a further query please email us at sale@boxfox.com.au. Thank you - Sales

Posted 2 years ago

“Magnetic boxes are good quality but needs more work with the stickiness to hold the box together”

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Posted 2 years ago

“Disappointed because my sample box arrived without a lid. I am now waiting for a replacement however I had a timeline for a project which is now delayed. Will still consider using Boxfox and I appreciate that mistakes happen.”

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Posted 2 years ago

boxfox is rated 4.7 based on 456 reviews