boxfox Reviews

Name: boxfox
Address: Unit 4, 31-35 Burgess Road,, Unit 4, 31-35 Burgess Road,, Victoria
Rating: 4.68

4.7 Rating 459 Reviews

91 %

of reviewers recommend boxfox

4.7

Based on 459 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

boxfox 5 star review on 5th September 2022

Karen Golotta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I have received this feedback review but I have not received the product I purchased yet! So I cannot comment on the questions below.”

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Posted 5 months ago

“Ordering process was simple and the website easy to navigate however more delivery options need to be provided - it’s been 12 days since placing my order and I am still waiting for it as only standard delivery with Australia Post was offered.”

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Posted 1 year ago

“Delivery was fast however the boxes were slightly damaged when received and the magnets to seal the carton do not work/are missing on the first 30 Hampers boxes we have used... but otherwise an ok experience.”

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Posted 1 year ago

“Expensive but good product. Shipping prices extremely absusive. Straight to express??? Why?”

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Posted 1 year ago

Good Afternoon Vivian Due to inflation and increasing labor and material costs, shipping rates have steadily increased over time, but interruptions in the supply chain have caused shipping costs to rise. With our carrier rates, we remain competitive in the market. Thank you - the boxfox team

Posted 1 year ago

“Still hasn't been delivered.”

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Posted 1 year ago

Good Morning from boxfox Sorry, you have not yet received your order, please email us and let us know if we can help with tracking your delivery at sales@boxfox.com.au. We have checked the status and your expected delivery is 31 Oct - 3 Nov. Please note Australia Post at present, state that your item/s may take longer to arrive than usual due to the pandemic. Carriers are experiencing delays Australia-wide due to local restrictions and increased volumes. All shipping information can be found per our Shipping policy. Happy to help The boxfox team

Posted 1 year ago

“Nice looking boxes but unfortunately the come apart as the sticky tabs do not hold.”

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Posted 2 years ago

“Your questionnaire came before I've received the stock. So I don't know yet. :|”

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Posted 2 years ago

Hi from boxfox Firstly we apologise for the delay in receiving your order. The carriers are experiencing unprecedented delays with deliveries due to the pandemic and have mentioned your item may take longer to arrive than usual. They are experiencing delays in Victoria due to local restrictions and increased volumes. We hope you receive your order soon. If there is anything further we can do to help you out please email us at sales@boxfox.com.au. Thank you - The boxfox team

Posted 2 years ago

“Order Placed 17 August tracked order to be delivered 31 August only to have it returned incorrect address. Never recieved a phone call or email to correct the problem .”

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Posted 2 years ago

Good Morning Marie Thank you for your review. It seems that Australia Post could not locate your address as it was given incorrectly upon checkout, therefore being returned. We have only just been notified of this ourselves. We will email you shortly to resolve the issue prompty. Thank you - Sales

Posted 2 years ago

“I paid express post and it definately didn’t arrive express....sat in Yarra Glen for 4 days alone, it will be a week since I placed my order soon....”

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Posted 2 years ago

Thank you for your review, boxfox dispatches orders the same day as received prior to 2pm. We then forward to the carrier which you chose on check out being Australia Post (not express delivery as you mentioned) which at present state that your item/s may take longer to arrive than usual due to the pandemic and the lead up to Christmas. Carriers are experiencing delays Australia-wide due to local restrictions and increased volumes. The faster option we offer our customers for delivery is via StarTrack. All shipping information can be found per our Shipping policy - https://www.boxfox.com.au/pages/shipping-policy. Should you have any further queries please email sales@boxfox.com.au. Thank you

Posted 2 years ago

“Shipped out within a day but I suggest you Change postal service. One week and still no delivery or scan update since picked up. I am only 25 minutes away.”

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Posted 2 years ago

Thank you for your review, boxfox dispatches orders the same day as received prior to 2pm. We then forward to the carrier which you chose on check out being Australia Post which at present states that your item/s may take longer to arrive than usual due to the pandemic and the lead up to Christmas. Carriers are experiencing delays Australia-wide due to local restrictions and increased volumes. The faster option we offer our customers for delivery is via StarTrack. All shipping information can be found per our Shipping policy - https://www.boxfox.com.au/pages/shipping-policy. Should you have any further queries please email sales@boxfox.com.au. Thank you

Posted 2 years ago

boxfox is rated 4.7 based on 459 reviews