boxfox Reviews

Name: boxfox
Address: Unit 4, 31-35 Burgess Road,, Unit 4, 31-35 Burgess Road,, Victoria
Rating: 4.70

4.7 Rating 536 Reviews

91 %

of reviewers recommend boxfox

4.7

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

boxfox 5 star review on 5th September 2022

Karen Golotta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was easy to browse and quick delivery considering the time of the year”

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Posted 3 months ago

“bit expansive”

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Posted 5 months ago

“Box Fox dispatches promptly however the courier used on my last order just dropped all 4x 17kg at the door without knocking. Quite rude considering the freight paid on the order.”

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Posted 9 months ago

Hi Jess Thank you for sharing your feedback. I’m really sorry to hear about the delivery experience with the courier. We always aim for a smooth delivery process and would have been happy to address this issue if we had known. I’ll make sure to pass this along to our delivery partners to help prevent this in the future. If there’s anything else we can do for you, please let us know. Thanks again The boxfox team 🦊

Posted 8 months ago

“Fantastic for Frist time sample order.. always room to improve ....to get it to the checkout process easier, simpler doing it on the phone”

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Posted 1 year ago

“Samples came in a timely fashion. Ordering was straight forward. A bit pricey for 2 x box samples.”

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Posted 1 year ago

“Received boxes when we were told to expect them”

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Posted 1 year ago

Thank you for your 4 star rating NOELEEN! We are thrilled to hear that your received the boxes when you were expecting them!

Posted 1 year ago

“Easy to use. however, some of the boxes have sticky stuff randomly on the box. I can usually clean it off but sometime it doesnt come off, which isnt great.”

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Posted 1 year ago

“Kind warehouse team.”

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Posted 2 years ago

“Easy order process and quick delivery”

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Posted 2 years ago

“really happy with the service and products”

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Posted 2 years ago

“Quick delivery and services. However, I wish there was a standard delivery option as paying >$20 for shipping almost deterred me away for purchasing.”

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Posted 2 years ago

“I have now received my order. When I reviewed previously I had not received my order so I couldn’t really answer the questions”

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Posted 2 years ago

Good Afternoon Maree Thank you for ordering with boxfox. We processed and dispatched your order on 11th May the day you ordered. It is currently with StarTrack and on its way. They mention that your parcel may take longer than usual to arrive due to COVID-19 disruptions. We've factored this into the expected delivery date. For more information please go to our Shipping Policy - https://boxfox.com.au/pages/shipping-policy. We hope you receive your delivery soon. Please feel free to email us at sales@boxfox.com.au if you have any further queries. Thank you - the boxfox team

Posted 2 years ago

“The customer service was great! But I wish they had a phone number, as it would have been much easier for me to pickup.”

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Posted 3 years ago

“Awesome service fast delivery and excellent products will buy more 5 stars”

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Posted 3 years ago

“Fast delivery and I am really happy with the quality of the boxes. Thank you!”

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Posted 3 years ago

“Excellent quick delivery of my order”

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Posted 3 years ago

“Lovey boxes. received on time.”

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Posted 3 years ago

“The boxes arrived promptly. They were in great condition and look very smart for our client's Christmas gifts to go in.”

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Posted 3 years ago

“Delivery time is longer than most however it is still acceptable :)”

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Posted 3 years ago

“Hi guys, thanks for the prompt service, and great product. We’re loving them! One point if feedback, please include your address on the PLEASE COLLECT email and make it easier to find on your website. It was tricky for a first timer.”

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Posted 3 years ago

boxfox is rated 4.7 based on 536 reviews