“They don’t honor their free return policy and have a very poor quality product compared to what was advertised. Do not do business with this company if you want good quality underwear.”
“Sizing was a little small ( ordered a Medium; quite snug) but overall they were comfortable. After 2 washes in cold water and air drying, one pair ripped along a seam. I wrote to Box Hero - response was to offer a discount on ANOTHER future purchase. Needless to say- buyer beware. Won’t ever order from Box Hero again and will warn others not to as well. There are many other choices of dealing with reputable companies. I bought directly through their website.”
“It’s a scam. They will not return the underwear. It says in their policy that they will send you a shipping label and once you request one, they quit emailing you do not order from this company.”
“Yeah their robbing customs for sure, they got me too, I ordered a 4xL and they all in RL ( real little) who ever is saling this product needs to be sued for false advertisement 😡😡you have waaaay too many complaints”
“The 100% satisfaction refund is a scam. First of all you cannot get to/see a return policy on their website. After many emails they relented and offered refund but I had to send the boxers back to CHINA, never mind that the boxers were mailed from FL. So this was their way of discouraging any returns.
Meanwhile the boxers were not satisfying for me as they were too loose around the thighs, nor enough elastic to make them grip. Worse after 1wash.”
“I can’t return items purchased. The company has not returned any emails or phone messages going on 2 weeks now. PayPal complaint filed in hopes of getting a refund.”
“A tracksuit that was bought was huge and not to the sizing order, having an extremely long waste area.
Also some things ordered were more like an extra small compared to the medium boxers and previous thongs ordered
Very disappointing as u able
To return now”
“I followed their sizing chart. I got them and they wrote up between my legs less than one minute, very uncomfortable and according to the return policy, I’m stuck with them because I got them on sale.”
“Very expensive boxer shorts that don’t fit a grown man. The shorts run very very small. I’m requesting a refund but don’t think I’ll have much luck after reading other reviews. Oh and the tags were cut out of all ten pair. No label at all.”
“Terrible service. The product runs two sizes smaller. There were no return phone calls or emails. They ghost you after they ship. BEWARE, BEWARE. This is a terrible company. A Zero is the better rating.”
“Worst customer service ever
After I bought some items from this shop, I noticed there was an issue with entered address and notified them immidately. The support has replied to me by reassuring that it has been solved and there is nothing to worry about. However, the address was not fixed and the products were sent back because of this. When I asked them to send it back, they told me I should pay an extra fee, which I agreed to. I have asked them how we will proceed with the payment. In the reply mail I was told that the payment will be made with Paypal and the payment request has been sent to me. However, there was no payment request sent. I have sent a follow up mail which got no reply in return. After several days, I decided to cancel the purchase so I sent another mail stating that it has taken long enough and I don't want the products to be sent back anymore, still no replies. The customer service of this shop is the worst. I am wondering if I will ever get my money back now.”
“I purchased twice from their online store. I purchased a few underwear from them (mostly briefs). They were all true too size. For anyone who have size problem. Their sizes are the same or similar to Calvin Klein. I placed another order on Black Friday this year, and then received the package in Dec (I believe they have a lot of order to process during the shopping season). All products came as expected. All the shirts and underwear fit perfectly and true to size. The only items I dislike were the compression shorts and leggings/Tights. When you put them on, you don't feel the pressure on your legs or they are not real compression leggings in other words. I'd recommend people to purchase compression leggings from Under Amour since they started the business with compression leggings and have good reputations for years. Besides that, I'm pretty satisfied with the rest of the items from the packages and deliveries.”
“Boxwear aggresive policy nature..
Brought multiple items in one large purchase to find one item with a Stitching default. Requested to return the item but was bluntly refused and as they said it did not constitute a return in faulty good or unfit for purpose.
Pure negative emails. No customer service..”
“A total Scam when purchasing online
I do not recommend anyone to purchase this brand, at least online.
I had a terrible experience with the works customer experience I have ever encountered. This company scammed me over 80€ as they only delivered part of my order and never did anything to fix the issue/scam.
Be warned when purchasing….”
“I opened 2 if a 4pr individual pack if jock straps. Straps very loose
Complained they wernt of merchantable quality.
Hid behind underwear can't be returned nit even unopened. No compromise.
Now raken up with trading standards.”
