“Bought a pair of joggers from box, I normally get medium, as these were slim fit I went for large. I honestly couldn’t get them on they were so small they would have fitted a ten year old child. I’m not particularly big and they wouldn’t go past my calves let alone up to my waist. When I contacted box they wanted me to post them back to them recorded delivery, which would have cost more than the joggers! I’ve spent a lot of money on boxers before I won’t be again, just going to bin the joggers cause I don’t know a twig I could give them to. Beware these are not true to size and would never fit a normal man.”
“Good quality jocks and briefs. Great section of colours. Have always received good service from Box Underwear. Not sure why others are unhappy with this great sexy underwear.”
“Amazing underwear and jumpers! The briefs and boxers & jocks I have are amazing they feel great look great (better on) i started with just two pairs now iv had to make room in my draws for more and now my husband as he likes them to! The price you pay is definitely worth it and you can tell once u get a pair and put them on fit is great, bulge is nice and clear! and it’s like ur not got any thing on. Definitely treat ya selfs I did. And I won’t look back and won’t shop no other place now!”
“I have spent over $800 in underwear from them and love them!!!! Well worth it! They hold my package very well and I’m not average, shows well too! Would buy from them anytime! Five ⭐️⭐️⭐️⭐️⭐️”
“These guys erased evidence on google of my recent poor customer service they have ive been waiting for about 3 months and i still haven't reciente either my shipment or my refund as i ask , since they were denying for them to give me a refund. Avoid route insurance they also give a F*#$.”
“At 25.11.2020 i orderd some underwear. Today is 19.01.2021 I still did not recive the shipment. I wrote an email about it and I'm waiting almost a week for an answer (still nothing). I tried to contact them via facebook also nothing. This company is tricking people!!!”
“Avoid, says order dispatched a month ago but not delivered. Insurance paid to cover lost goods. Won't respond to email apart from an automated response stating that they will contact within 72 hours but any further emails will result in you being sent to the back of the queue. Shame as previous order was ok and the boxers are very comfortable.”
“My order arrived with one of the items having a hole in them made several attempts to contact but no reply THEY ARE HORRIBLE DON'T BUY NOTHING FROM BOX WEAR”
“I ordered my items back in November and as yet still waiting for them to arrive. I've emailed many times and tried to call but got no where with it. Told items were out of stock then in stock and still nothing. Very frustrating if honest appreciate the current situation but if there unable to keep up with the black Friday orders why do a sale.
I've emailed again today same response wait 72hrs and they will get back to me.
Spending 108.00 and nothing is a bit worrying not sure what to do next.
Very poor service all round.”
“I see a lot of models, porn stars and sports people who wear these so thought I’ll give them a go.
I have no idea how the porn stars, in particular wear them. They are so tight in the crutch area. I reckon women’s underwear would have more space.
They might be good for showing off a hard-on but they are not practical if you have an average sized package for all day comfort.”
“I ordered in April - have yet to receive product. Seller continues to claim product was sent meanwhile there is no shipping/tracking information. I guess they needed the $20. Buyer beware.”
“I placed my order on 4/25/20. I received an email confirmation that my order shipped on 4/28/20. No package was received by 6/10/20 so I emailed them to ask about the status of my order and whereabouts of my package. They responded by verifying my email stating they would get it out to me. Another month has passed by and still not received. I gave them the benefit of the doubt due to Covid but this seems excessive. 3 months waiting on an underwear order. No response from my most recent email inquiry to them.”
“I ordered some briefs about year ago and I found them today still in original package. Wondered why I never worn these. Well after worn one pair today they ended up in Bin and I remembered why I never worn these.
Bad quality and fitting is like for boys!! Probably they fit only small packages.
12 of them gone to bin (11brand new) !!!”
“Have ordered loads in the past. The quality is occasionally iffy but good looking. This order was wrong and I’ve been treated like dirt. Steer well clear!!!”
“VERY poor or non-existence customer service. I have tried several times to discuss Return/refund but my mails get ignored and Box do not have any telephone contact details. Probably best to avoid and stick with reputable suppliers like PUMP and Addicted.”
“very CHEAP quality, i bought a pair of underwear but they didnt look like as the pictures in the website, so i contacted the customes service THRICE but they couldnt hel at ALL, i WONT BUY THIS BRAND AGAIN!!”
