“4 of 10 pair were defective. Wearing the first time, several additional pairs had loose fitting around the leg. A replacement of defective pairs was requested - they wanted to charge a fee for replacement. I requested a full refund and a shipping label to return product - never heard from them again”
“Have not been able to contact the company for a return. I have tried 4 times to date with the first email being answered offering a 35% discount. All other emails have not been answered. I even tried the telephone number that they provided and when dialed, the number was no longer in service. The underwear itself does not have a slot to allow for urination. Must pull down your pants and the briefs. Do not buy anything from this company.”
“Beware of Boxhero. I selected their 5+5 option, they sent me an email confirming 5+5, then a second email confirming only 5 pairs selected. I received only 5 pairs, contacted their customer service, they say "you did not select 5+5". I sent them their own email confirming 5+5, they still decided to do nothing. Did not send me the pairs that I paid for, did not offer a refund. Horrible customer service, horrible store. Avoid buying from them, I for sure will never anymore.”
“I got my box hero briefs, and I do not like them. They fit too short, and they also climb up your legs, and they just do not fit well at all. They are very uncomfortable.”
“I never received the order I placed and paid for 4 months ago. One of few responses I received from company asked for a copy of my drivers license and passport in order for them to send my order. A scam - AVOID Boxhero.”
“A cheater of a company. They had a spring sale, buy 5 and get 5 boxer shorts free. I only got 5 instead of 10. I tried contacting them via their website and email, they responded briefly but have gone in hiding since. Horrible customer service. I'll never ever buy from them again and neither should anyone else.
The product is not so good either.”
“This company is a rip off. First of all their stuff comes from China so it takes a long time to arrive. Secondly the sizes are way too small, could not fit into the underwear. I contacted customer support and they wanted me to pay $25 for a shipping label and they would send me a replacement. I reply that I did not want to invest any more money in the transaction and they would not get back to me. It’s been 12 days and still have not heard back.”
“Extremely disappointed with Box Underwear. My order arrived with a detailed invoice listing all the intimate items clearly visible on the outside of the package. Totally inappropriate and a shocking lack of discretion for a brand selling underwear. I won’t be ordering again and cannot recommend them if you value your privacy.”
“They came today after two weeks waiting! They are to small an legs are not long enough almost like kids briefs. Not happy at all no returns. Never again”
“I ordered boxers for my son, using the size chart on the website to determine the size to purchase. When my son tried on the boxers they were too tight. I contacted their customer service to return the boxers for e refund, since the website says "Free Returns" and "Full Refund", but when they responded they advised me that I would have to pay to ship the boxers to an address in China. I wrote them back regarding their website stating that returns are free, but they have yet to respond and it's been about a month. Do not waste your money on this company.”
“I ordered Box Hero boxers on a buy 5 get 5 special. They sent a confirmation and then later sent an update showing buy 3 get 2. Today I received my order with 5 pair. This is nothing short of bait and switch.”
“I ordered a set of Boxers in November 24, 2024 and I have still not received my order. I have sent each month since a Email and still have not received order, refund or a return to emails. My Rating is less than 1 and I am very disappointed in this company.”
“The product looks good feel soft just shorten my legs, it would be nice if the legs were an inch and a half longer.
Took around 16 days to get the product from the time I ordered the tracking is hard to track but I did receive a few update updates of the status.
As of today, I am pleased with the product. I also did receive the right product with the brand names label..”
“Ordered from them Dec 23rd, 2024. To date, I have not received any product. I've contacted them several times regarding the order, and then got tired of waiting and requested a refund. Haven't gotten that, either. I'm sure, after reading all the BAD REVIEWS, I never will get either the product OR the refund!”
