bpl solicitors Reviews

Name: bpl solicitors
Address: Mey House,Bridport Road,Poundbury,, Bristol, Bournemouth & Dorchester
Rating: 3.97

4.0 Rating 328 Reviews

75 %

of reviewers recommend bpl solicitors

Company Reviews

Questions

Metrics

4.0

Based on 328 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 370 4300

Location:

Mey House,Bridport Road,Poundbury,
Bristol, Bournemouth & Dorchester
DT1 3QY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ben Hammond was fantastic throughout this process. A real asset to your business and highly recommended. Thank you.”

Helpful Report

Posted 6 years ago

“I found Ben Hammond to be very helpful and knowledgeable in dealing with my transaction. Regular updates when each milestone was reached was a really good way of keeping me informed of the progress being made.”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts, and are so happy to hear you were pleased with our service. We will pass on your excellent feedback to Ben. With best wishes, bpl solicitors

Posted 6 years ago

“Terrible service. Made a house purchase very stressful. Staff that didn't seem to care if your purchase completed or not. Unanswered emails and phone calls not returned. Even after complaining service did not improve. Have since used our local solicitor for 2 house sales and will always do so in the future. You pay a bit more but it is worth it. Wouldn't touch this company again with a barge pole.”

Helpful Report

Posted 6 years ago

We are so sorry to hear you were not happy with our service, please contact info@bplaw.co.uk so that we can discuss this with you and investigate your case further. We take all client complaints very seriously and hope we can resolve any issues. Best wishes, bpl solicitors

Posted 6 years ago

“Extremely slow in carrying conveyancing works and non-responsive at most times.”

Helpful Report

Posted 6 years ago

We are so sorry to hear you are not happy with your service, please contact info@bplaw.co.uk so that we can discuss this with you and investigate your case further. We take all client complaints very seriously and hope we can resolve any issues. Best wishes, bpl solicitors

Posted 6 years ago

“Prompt, courteous and efficient response to enquiries,”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 6 years ago

“"Went with BPL because they were considerably cheaper than any other services. (Apart that is from one other provider but this seemed to have consistently terrible reviews where as BPL had a range from bad to excellent). Was using them for a sale. Was dealt with by Cherry's team. Noticed that Cherry was a conveyancer rather than a solicitor think the name is a bit of marketing tool but wasn't too concerned about using a conveyancer. As expected never actually got to speak to Cherry on the phone but there was always her assistant available on the phone (but often had to ring a few times to get through to her as she was on another call - although could have left a message but preferred to keep trying). Was keen for our side to be not slowing any thing down. At first BPL ask you to fill in various forms was a bit shocked that although many of these forms could be filled in online there was no save option - so as the forms are so long and you won't have all the info to hand this is very difficult. Asked BPL for paper forms but they would not provide them so ended up taking lots of screens shots of the forms printing those out and then filled them in and then submitting forms online when had all the info. So BPL please work on a save function!! Another thing that was annoying at start is that you are requiring to get id info certified but BPL insist this has to be done by a financial institution (but they do allow the post office). This just means there is an extra expense (£10 or so)as all financial instutions will charge. Where as say for our passports we could get vicars,school teachers etc to do it for free. Also the BPL freepost service takes about two weeks to deliver stuff if it arrives at all. My advice is send all stuff recorded and allow for the cost. Once we had got all the stuff to Cherry is seemed fairly efficient this being send to the other side and there questions being raised and passed back to us. I did feel it was wise to keep checking things had arrived and keep asking what the next steps were and when they would be done but as mentioned could always get through on phone and Cherry's assistant Georgina was always very polite so this was not an issue. I think BPL do very much have a system and any requests outside the system will either have an extra charge (listed on the extra charge sheet) or be very difficult to be met (eg wasn't possible to be send paper copies of forms, Find out how long our chain was through the solicitors). We did incur an extra £100 charge for completion and exchange within 5 days. This is in the sheet of extra charges but thought that two weeks was standard. But when our chain suddenly all wanted to do it in three days didn't think it would be wise to say no . So factor the possibility of this charge in as well. But overall glad BPL existed and they got the job done. They are much cheaper and as long as you understand they obviously have a system and are dealing with lots of transactions they seem fine for straight forward sales at least. "”

Helpful Report

Posted 6 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. We take all feedback on board and will look into the points you have mentioned to improve our service. Thank you again for taking the time to provide your valuable feedback. Best wishes, bpl solicitors

Posted 6 years ago

“Horrendous service. No communication, messages not responded to. Vague reasons given for delays. I have never been able to speak to the solicitor dealing with my case! The people I do speak to have no sense of urgency whatsoever. Bitterly regret going with these guys.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear that you are unhappy with the service received. The team will contact you today to discuss your concerns. Kind regards, bpl

Posted 6 years ago

“A very professional service and value for money. Stephanie and her team were always available to speak to if i had any queries.I will definitely recommend to friends and family ????”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 6 years ago

“BPL Solicitors, David bridge Dorchester. I personally had a lot of contact with David and Sam, and were very responsive. Would highly recommend. Would definitely use again in the future.”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We will pass on your excellent feedback to David and Sam, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 6 years ago

“Excellent service highly recommend Ben at B P Law”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We will pass on your excellent feedback to Ben and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 6 years ago

“Well where do I start.. lack of communication with my solicitor no answer to questions no confirmation that they received 30k from us even though I asked to confirm they received it. Seems to lose documents from the sellers solicitors who at one time sent a document 3 times even had the seller send me the information to forward it on but still nothing and I'm still waiting for a completion date which I was told would of been completed over a month ago. I'm paying for a service I don't seem to be recieving. And I do think the seller may pull out of the deal soon due to the lack of forward movement from this solicitors. Which means I will then lose money. Not happy.”

Helpful Report

Posted 6 years ago

Thank you for your time today on the telephone. We are sorry that you are unhappy with the service received. We take your comments very seriously and are looking into this for you immediately. Kind regards, bpl

Posted 6 years ago

“I found BPL helped make the house buying process less painful. My assigned solicitor was quick to respond to queries I had, and were swift getting documents and responses across to other parties. In comparison to other solicitors in my chain they appeared more customer focused.”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 6 years ago

“Very prompt before you sign up, Once you have paid they just ignore calls and emails. Very Slow”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Please can you contact us at info@bplaw.co.uk so that we can assist you further. Kind regards bpl

Posted 6 years ago

“yes execelet”

Helpful Report

Posted 6 years ago

Very many thanks for your review, we are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 6 years ago

“The whole process was conducted in a very professional, thorough manner from start to finish. I cannot praise them enough for all their help ! Many thanks.”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 6 years ago

“Answered all my e-mails the same day. A trouble free service at a great price.”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 6 years ago

“Very impressive, quick and efficient service. Good value for money and would definitely use again in the future.”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 6 years ago

“B P L Solicitors are so good with all aspects of conveyancing, very quick and methodical at all times, and they do what they say they will do, Thank you B P L.”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts, and are so happy to hear you were pleased with our service. With best wishes, bpl solicitors

Posted 6 years ago

“Paul Foster completed my remortgage for me and despite delays caused by the lender's processes Paul provided and excellent service. He was extremely efficient, as was his assistant Stephanie. They were both easy to communicate with and I was able to speak to them on the phone easily which I found very helpful.”

Helpful Report

Posted 6 years ago

Very many thanks for such kind words. We really do appreciate your time in leaving your thoughts. We are so happy to hear you were pleased with our service and will pass on your excellent feedback to Paul and Stephanie. With best wishes, bpl solicitors

Posted 6 years ago

“An absolute disgrace,ignore emails,ask for paperwork they already have been given.lied to me about buyer still overlooking paperwork when the buyer had still not instructed his solicitors.this is 3 months on while I duly sent paperwork and chased them for 3 weeks.needless to say I swiftly changed solicitors.avoid at all costs...”

Helpful Report

Posted 6 years ago

bpl solicitors is rated 4.0 based on 328 reviews