Brain Forza Reviews

4.5 Rating 114 Reviews
89 %
of reviewers recommend Brain Forza
4.5
Based on 114 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 43%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email
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Phone:

+1 (800) 910-8406

Email:

cs@brainforza.com

Location:

6100 219th Street SWSTE 480Mountlake Terrace, WA 98043
Mountlake Terrace
98043

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Customer service and fulfillment really hurts what is probably a good line of products. I placed an order as a subscription, with 3-5 day shipping. But in the end, it was a few weeks before the order was set to arrive, by which time I was no longer at the address, so unable to receive it. They did not offer to reship or refund, just said, "Sorry." I told them I would not be continuing to order. Oddly, there is no way to log on to their site to see any active subscriptions, and they do not send out notices prior to shipment like other companies. So, I was surprised to see a charge appear for another order. I wrote asking for this to be canceled and refunded. Customer service takes days to respond, but since the item was on backorder it hadn't shipped, and they agreed to cancel the item, but only issued a partial refund. Their reason was that only getting one shipment voids the subscription, so they deducted the savings from the second (canceled) order to cover that difference. Great, but I never got the first order. I told them if they were unwilling to honor the error, I would be writing reviews to share my experience. Maybe it's a new company. Seems they have some things to iron out before they are a reliable as competitors.
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Posted 10 months ago
I offered the product on Jan 4, 2016 and. Ever received any information from them on shippingI I contacted them with the order number on Jan 11 asking for the order number which I had supplied in the email asking where the product was and if it had been shipped! It arrived on the 13th finally, and a &10.00 price adjustment for delay had been made. I will not reorder anything from them.
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Posted 7 years ago
I have not received my order placed more than 3 weeks now. The amount has been debited on Dec.19/16. I made several calls and left massages on Jan,5 and 6. without any fed back. Wonder your company still exist.
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Posted 7 years ago
Brain Forza is rated 4.5 based on 114 reviews