Bramble Berry Reviews

Name: Bramble Berry
Rating: 2.30

2.3 Rating 27 Reviews

26 %

of reviewers recommend Bramble Berry

Company Reviews

Questions

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2.3

Based on 27 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Bramble Berry 1 star review on 12th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was horrible. Originally the package was due by UPS on Sunday, then it was moved to Monday. Then on Monday UPS delivered to USPS which would delay deliver until Tuesday. This would be 12 days since I’ve ordered. Do not use this company if you want timely products.”

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Posted 1 month ago

“Not at all happy with my purchase of grapefruit essential oil. Smells bitter, not like previous orders. Shipping crazy expensive and no returns. Bad customer service.”

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Posted 1 year ago

“I had never had a problem with customer service until today. I tried to redeem rewards points and there was a glitch in the system. The customer service rep said she could not/would not help me. I spent a lot of money to earn these points and I must have a paid order to add the free product, so, now I am forced to purchase another product and pay additional shipping and handling fees when the "glitch" is fixed instead of her just adding it manually to my order. Horrible customer service and very disappointing. Now I must wait to place my order until their technical difficulties are worked out.”

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Posted 1 year ago

“I was a customer for about a year. I had an issue with one product and wrote a bad review about it - $9 out of over $1000 in purchases. They deleted my review. It was then that I realized I couldn't trust them. They claimed it was user error although I'd used the same product in other molds with no issue. It was about a particular purchase, not them personally. Until then, I had respect.”

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Posted 1 year ago

“As a new soap maker, I was very drawn to Brambleberry's wide selection of fragrance oils and I have actually had good luck with every single scent I've ordered from them. However, the biggest issue with Brambleberry is shipping. For one, free shipping is not an option whatsoever. I've been paying well over $30 for shipping on my past several orders, even with the total cost being several hundred dollars. Other competitors in this space offer free shipping with cart minimums. Second, be prepared to wait...a LONG TIME. You can expect your order to be fulfilled in about 3-5 business days and then wait close to another week for your shipment to actually arrive. I'm torn because I love their products, but unless they can change their shipping processes, I will have to take my business elsewhere.”

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Posted 3 years ago

“I love their products, but I agree they need to work on their customer service. I just received a package missing a 7 lb item. This is the third time an item was missing, although it was hand-written in the count on their invoice as being included. Each time the customer service representative agreed to send the replacement product the next day. There have also been two additional times when products were not packaged properly and they leaked. Again, I was given replacement. What is aggravating, and why I will stop purchasing from them as of today, is the "hip" comments as to why they have so many errors. Per Matt today, "It's because the pulling department is made up of people and people make mistakes..." 40% of my purchases have resulted in an item missing. With the damaged goods added in, 60% of my orders have been unsatisfactory. I wonder if it would simply be "human" error if I returned that percentage to them when I provide their treatment in my medical profession... ??”

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Posted 3 years ago

“I am a disabled vet and i wanted to try to make soap to earn a little extra money, so I bought a kit that has "everything". It turns out bramble berry is missing a few items so they took a little off my order and sent it to me. no call no email no warning on the site that you wont be able to make anything with this kit since it is missing things. I talked to customer service and the guy i spoke to made it quite clear he couldn't care less, and said I could find the missing items somewhere else. Well that is what I will do and I recommend everyone else does as well. look for everything somewhere else.”

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Posted 3 years ago

Bramble Berry is rated 2.3 based on 27 reviews