Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,417 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,417 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wear an unusual and hard-to-find size (32D) and thought I’d try out something I haven’t seen in stores - ordered 2, neither worked, accidentally got them switched in boxes sending them back (going with the numbers on the outside) - one of the companies figured it out and is supposed to send it to me to return to the other company, but I will probably have to eat the expense of at least one of the bras - this isn’t proving to be a very useful practice for me.”

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Posted 10 years ago

“I have had a hard time reaching your people. I finally got a phone number and will call soon.. Some one was going to call me and got the times of East coast and Az. switched.. so of course that didn’t work.. Thank you at least for knowing I exist...”

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Posted 10 years ago

“The bra I wanted was out of stock months ago (I wanted 3), they DID notify me when they were back in stock, but they ony had one, which meant I had to pay shipping, making the 22.00 (on sale price 27.00. I checked out another site & found the same bra for 19.99 free shipping. Now they have lost a customer, because to that, & it taught me to Google first to see if I can get a better price. I dountit this will be posted as of what I said, but at least they read it & may step up their game.”

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Posted 10 years ago

“Quality service and quality!”

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Posted 10 years ago

“Love the product... Customer service leaves a little to be desired”

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Posted 10 years ago

“i have emailed Several times stating that I never Received my bras. No one has called me back. The tracking says it was delivered but I didnt get it.”

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Posted 10 years ago

“I asked for 2-problems w/my order. The rep only addressed one of them. Also, your company policy to NOT INCLUDE a sales slip w/ordered items is what will make me hesitant to order from Brayola again. I also never received an e-mail with the order details such as items ordered, amount charged/to which payment method, order#...etc. Please re-consider these policies.”

Helpful Report

Posted 10 years ago

Hi Kathleen, I'm sorry to hear you are disappointed with our service. Firstly, we sent automatic emails with all order details and confirmation straight away, as well as emailing you with tracking information when an item has been shipped. Please check your spam folder, as because of the nature of our products some email services can put us automatically in spam. Secondly in the emails, we pre-warn you there is no paperwork. The reason for this is because we use lots of suppliers, as Brayola is a marketplace. It is much easier and hassle free to not have paperwork, as well as saving the environment with unnecessary print outs, when you can have an emailed copy. If you have any questions, please do let us know as every bit of feedback is important to us :)

Posted 10 years ago

“Color was wrong. Returning order. Will never order from you again as I have to pay for return”

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Posted 10 years ago

“i contacted customer service a couple of time and no response to return my order.”

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Posted 10 years ago

Hi Lauren, We are terribly sorry that you could not get through to us. We do have three ways to contact us, via email support@brayola.com , to call 1.888.978.8723 and through our online chat on our site. We are open Monday to Friday 9-6 (EST) and have a very dedicated support team. I cannot find an order based on your email address. Please reply so we an help you out :)

Posted 10 years ago

“I wear a 14W dress. I ordered this in a 2X. There was NO WAY I could get this up over my KNEES!! Even if I had, there would have been such an indentation where the legs stopped, I would never have been able to wear it with anything but a full skirt.”

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Posted 10 years ago

“I was sent the wrong size why should I have to pay for the return?”

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Posted 10 years ago

“Thank you Brayola for a pretty well- fitting bra. Shopping with you was easy and convenient. This was my first purchase with you and my first Vanity Fair bra. I was dubious about the whole process but pleasantly surprised. The size suggested by you was spot on. The bra is attractive and extremely comfortable. I am limited to front closing bras due to disability. This one hit the mark. It arrived quickly. The correct size and color was delivered. I couldn't be more pleased with my transaction. Thank you!”

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Posted 10 years ago

Thank you so much for such a wonderful review!

Posted 10 years ago

“The email service was excellent and if I am satisfied with my order, will probably order from Brayola again in the future. Hope that the bra fits okay and I have no problems with it. Mahalo, Nancy”

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Posted 10 years ago

“I can’t rate you until I get my product back. I will evaluate you then. Thank you.”

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Posted 10 years ago

“i told Customer Service what was wrong and they said to just return the item and they would take care of it for me”

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Posted 10 years ago

“I have not bought anything from Brayola as yet. I would like my question answered tho re: I am wearing a size 44i but it seems too big as I have to pull straps ALL the way up til I can't pull anymore! Should I perhaps go back to an H or HH? I also can't rate quite yet since I have not bought any products from you as yet! So I will leave it at a 5 til I do buy from you cause I have nothing to rate!”

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Posted 10 years ago

Hi Linda, Is it just your straps falling down, or are you having any other issues? How does your band feel and the way your cups fit? Have you created a Brayola profile yet? Let us know! We are looking forward to helping you :) Fiona

Posted 10 years ago

“Customer Service was responsive but the product arrived with no paperwork, packing list, etc. They sent an email saying there would be no paperwork and if I had any questions or wanted to return the item, to contact them. I did contact them, they gave me instructions on how to return but still a little strange. The bra was supremely uncomfortable and grossly overpriced as I saw it some place else for half the price. The fact that their pop-up ads are on FB probably gets them a lot of business they would not otherwise get . I hope they refund my money.”

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Posted 10 years ago

“I know little to nothing about your company... just what an email displayed about women's bras... asked for catalog to be sent via post mail, so I can check out the designs, etc. & place an order, but was told there was none to be had. I can't see a reason to continue contact, so please unsubscribe me.”

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Posted 10 years ago

“You should be able to exchange not have to send back which cost $10 on top of the price of the bra and then order another one to get your money's worth and back.”

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Posted 10 years ago

Hi Sarah, We understand your frustrations with having to pay for returns, however at the moment we are not able to offer this service. We do give free shipping, with no minimum :)

Posted 10 years ago

“i'm so happy to have found Brayola. I know what I want and what style I want. Brayola made it so easy! Thank you.”

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Posted 10 years ago

Thank you so much :)

Posted 10 years ago

Brayola is rated 4.2 based on 5,417 reviews