Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,411 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,411 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bra is really scratchy.”

Helpful Report

Posted 3 years ago

“Sizes are smaller than other companies so they didn't fit. I did a return and haven't received the refund as of yet. I also had to pay a $6.00 fee to return the items.”

Helpful Report

Posted 3 years ago

“The product is good but was to big. When I tried to return it I couldn’t print a return label.. Returning was so difficult I purchased from another vendor.”

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Posted 3 years ago

“very comfortable, but doesn't offer too much support.”

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Posted 3 years ago

“Haven't wore it yet.”

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Posted 3 years ago

“Did not got . Will be returning”

Helpful Report

Posted 3 years ago

Hi Diane, We are sorry to hear that the bra was not to your liking. Once the return has been received back into our distribution center and processed, you will be notified via email of the refund. Thank you, Brayola Support

Posted 3 years ago

“Bras unavailable, no suggestions given. Hanes one size, hang out top : ordered 3 colors. All came in black. Hanes panties : ordered 3 packs in 18 pair only 3 were all white to wear under white pants. It was an experience.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for reaching out to us. We do apologize for the bra style being out of stock, the Playtex 4707 would be a good substitute. The panties are an assorted color pack and unfortunately your order for the night shirt came was received as a quantity of 3 in the color black. Please contact us at support@brayola.com for assistance if you want to return any of the unworn items. Thank you, Brayola Support

Posted 3 years ago

“Needs to have sizing charts for any product with standard sizing (s,m, L, xL and so on) this would help customers greatly.”

Helpful Report

Posted 3 years ago

Hi Melissa, Thank you for your feedback. We have forwarded it to the Brayola Team and the size charts have been updated. Thank you again, Brayola Support

Posted 3 years ago

“I never received the 3 playtex bras I ordered. My account was credited for I think around 58 and some change then debited for the same amount. Please send my bras. Donna Kyer 863 398 0667 Thanks”

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Posted 3 years ago

Hi Donna, Please email is at support@brayola.com so that we can review and assist you. We apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“Beware items that have been marked down, you can’t return them.”

Helpful Report

Posted 3 years ago

Hello, We gladly accept the return of items that are unworn, unwashed, and with their original tags and/or packaging within 30 days of delivery. Clearance items are always considered final sale and non-returnable. Final sale items are always noted in their respective pages and cannot be returned. Please contact us a support@brayola.com for assistance with your return. Thank you, Brayola Support

Posted 3 years ago

“The 2 bras I ordered were way to big.... I don’t know if I was wrong in ordering cup size or what.The bras were pretty.I sent them both back 1 week ago and just waiting for my $75.00 return.”

Helpful Report

Posted 3 years ago

Hi Joanne, Once the return has been received into our distribution center and processed, you will be notified via email of the refund. We apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“Cup size of bra was larger than anticipated. Would order again, but change cup size.”

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Posted 3 years ago

“waiting to get my money back for the bras i sent back”

Helpful Report

Posted 3 years ago

Hi Diane, Please email us at support@brayola.com so that we can further review and advise on the status of your refund. Thank you, Brayola Support

Posted 3 years ago

“I was not happy and I return my bra.”

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Posted 3 years ago

Hi Dragana, After further review, our records show that your refund has been issued for your returned item. We apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“Slow but the product is good”

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Posted 3 years ago

Hi Roger, Thank you for reaching out. We show your order was received on 7/29 and delivered on 8/3 by USPS. Thank you, Brayola Support

Posted 3 years ago

“Felt like support was great for high impact full cups sizes but fabric in cups was very thin for me thus too see-thru. Returned for this reason.”

Helpful Report

Posted 3 years ago

Hi Melody, We are sorry to hear that your item was not to your liking. Once the return has been received into our distribution center and processed, you will be notified via email of the refund. We apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“The bra I received was too big. I was very disappointed they would not offer an exchange. I have bought several bras from this website and I have been happy with them all. But now this ! Sorry, not very happy!”

Helpful Report

Posted 3 years ago

Hi Barbara, We apologize for the inconvenience this has caused. Unfortunately we are not accepting exchanges, your item would have to be returned- a refund would be issued and a new order would have to be placed. Thank you, Brayola Support

Posted 3 years ago

“I'm not sure how to rate your company overall. I did recieve my order in a timely fashion and it is what I ordered. However, it does not fit and I am not sure what size I should order when I return it. It seems pretty good around, but the cups are just a little to big, I ordered a DD which is what I typically purchase and all of the D cups I have tried on are way too small. I have been thinking about different solutions, but have not figured it out yet.”

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Posted 3 years ago

“The cup was too small. Did not like the fit.”

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Posted 3 years ago

“It’s a beautifying brand fits. Well except the straps are not adjustable I gave it only a 3 because of that.”

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Posted 3 years ago

Brayola is rated 4.2 based on 5,411 reviews