“Was happy to have a BRIGHTEYES store in our local shopping centre as they had been recommended by several friends and relatives. Even though i was looking for a particular brand ie MAUI JIMS it was good to compare them against other brands.”
Thank you Ash for the amazing review! We're thrilled that you had a great time with us. Your satisfaction is our ultimate goal, and we're already looking forward to the next opportunity to serve you. Cheers to more fantastic experiences ahead!
“Such an amazing choice of sunglasses to choose from. For the retail lady it’s wasn’t about making a sale it was more about what made me happy and what felt comfortable on my face. She also has a lot of knowledge about the brands which I enjoyed listening to. I had a choice of Prado or Versace and being so much more comfortable I chose Versace”
Thank you Sally-Anne for the 5 star review. It's wonderful to know that you enjoyed your visit. Our team works hard to create memorable experiences, and your feedback validates our efforts. We look forward to exceeding your expectations again in the future.
“I have made a few purchases from Bright Eyes & have always found their ordering process easy to navigate and their delivery speed is quick every time. They are available to chat to if one has queries and provide good product & good service.”
Thank you Anthony, for the fantastic 5-star review! We're thrilled that you loved our online experience. . Your feedback encourages us to maintain our high standards, and we can't wait to have you back for another great experience.
It's wonderful to hear that you've had positive experiences with the staff in Airlie Beach! Friendly and helpful service can make a significant difference in customer satisfaction. We're here to provide excellent service, and we appreciate your kind words. Thank you for your support!
Thank you Jessica for the 5 star review, I'm thrilled to hear that you've experienced exceptional service! Providing top-notch service is a priority for us, and we're delighted that it has made a positive impression on you. Thank you for choosing us!
“Bought a pair of Oakley Hydra sunnies for cricket. Delivery was quick and great product. Glad I looked online as BrightEyes was 15% cheaper than Oakley, OPSM and other retailers.”
That's fantastic to hear! I'm glad you had a positive experience with your purchase of Oakley Hydra sunglasses for cricket. Fast delivery and cost savings are definitely great perks. It's always a good idea to shop around online, and I'm delighted you found a better deal with BrightEyes compared to other retailers. Enjoy your new sunglasses, and thank you for choosing BrightEyes!
It's wonderful to hear Alan, that you always feel welcome at BrightEyes in Geraldton! Having amazing and helpful staff can make a significant difference in the overall shopping experience. They will appreciate hearing about the positive impact they've had on your experience. Thank you for choosing BrightEyes, and we hope to continue providing you with excellent service in the future!
“The staff at Ballina store was very helpful.we purchased a pair of sunglasses in December and they broke in January so o they replaced them with no problems”
Thank you Colin, I'm glad to hear that the staff at the Ballina store was very helpful and that they promptly replaced your sunglasses with no problems after they broke in January. Excellent customer service and a hassle-free resolution to issues are key to a positive shopping experience.
“Very quick service. I wanted to replace an old pair of sunglasses and Bright Eyes still stocked the same pair so I knew they would fit. Ordered and they were delivered quickly and are a perfect replacement for my old pair. I would be happy to shop there again :-)”
“could not do the purchase on Bright Eyes Internet site as my master card was not able to be processed.
I rang head office and was told all other master cards were working. I was told that the Morayfield Shop had stock of my desired Serengeti glasses. I then rang Morayfield Brighteyes and I was told that they needed permission to Aust post them to me. An hour later the person rang back to say she could despatch the glasses to me by Aust Post. She processed my master card transaction without any bother and I received the glasses in the mail in NSW in three days. I am very happy with the conduct of my transaction at the Morayfield store but I would never deal with the Brighteyes internet site again
Steve”
Dear Steve,
Thank you for sharing your experience with us. We're thrilled to hear that the Morayfield Bright Eyes store provided excellent service and efficiently processed your Serengeti glasses order. It's great to know that your transaction was handled smoothly, and you received your glasses promptly.
We apologize for any inconvenience you faced with the online purchase process. Your feedback is valuable to us, and we'll make sure to review and improve our online services. We hope to have the opportunity to serve you again in the future and provide a seamless online shopping experience.
