BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.63

4.6 Rating 362 Reviews

90 %

of reviewers recommend BrightLine Bags, Inc

4.6

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

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“Great nav bag for an airline pilot. Easy to stay organized when every item has its own space.”

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Posted 1 year ago

“I’m a pilot for a major airline. After reading reviews and watching many videos I was super excited to get my bag. Upon receipt I was immediately disappointed. The size of the bag vs the amount you can put into it did not match. The zippers seem cheap and the sheer amount of zippers make it a bear to navigate and feels like it’ll fall apart quickly. I think the concept is great but in practice it is not for me.”

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Posted 1 year ago

“Love the bags! Would be a five if you guys would make a cooler insert for the CS11!!!! Then I could cary just one bag and a suitcase.”

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Posted 1 year ago

“The concept of the bags is very unique and innovative. Quality seems top notch. They are a bit on the expensive side but you get what you pay for. The price is what’s keeping me from giving it 5 stars.”

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Posted 1 year ago

“I like the bag. The modularity is so unique and super useful. As my needs have evolved, so has my bag. The only change I'd appreciate is toned down colors on the zipper pulls and the logo.”

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Posted 1 year ago

“The storage capabilities and ecosystem of the bag make this my favorite bag I've used to date. Excellent exterior toughness, ergonomic, and great zipper quality. I have been traveling for over 20 years and have gone through many different versions of what I needed and this Brightline Bag nailed it.”

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Posted 1 year ago

“Very pleased with the customer service that the brand provided when I had an issue with one of my bags. They were prompt and helpful. They resolved the issue quickly so my bag would be ready for my next trip. Great product! I would buy again.”

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Posted 1 year ago

“Love my bag. Carried it for 3 years at the FAA and now 5.5 years at Southwest. The lower pocket of my Top Cap has gotten abused (lost zippers and degradation of seams), and I made the choice to replace it.”

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Posted 1 year ago

“Very functional bag but not well made. My recent purchase was to replace parts of a bag that wore out. A year or so ago I had a 6 month old piece of the system wear out and this company refused to honor its warranty by claiming the bag was not being used as designed which clearly it was. If I hadn't already invested all the money in my initiial bag system I bough I would have never done any further business with this place. Not recommended.”

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Posted 1 year ago

“Well, smart and easy to use. I only suggest better quality troller, not comfy with your trolley.”

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Posted 1 year ago

“Delivery times was accurate and even tho I had a problem (my fault) Ive been very well helped by a lad named Brad who helped me through the whole process.”

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Posted 1 year ago

“Make a 1 inch side bag. Also make a bag with fewer zippers for the side. And on all of the bags, make a rubber piece on the bottom so it does not sit on the ground, but on the rubber pieces. Only the big center one has the rubber pieces currently.”

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Posted 1 year ago

“Wonderful selection of options and flexibility makes this a superior bag for all my needs!”

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Posted 1 year ago

“A fantastic setup for pilots. The modular concept is just great. My only wish is that they would make a center section with an insulated compartment for lunch, etc. Overall a great product!”

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Posted 1 year ago

“The bags are always good. Easy to grow with. I recommend them”

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Posted 1 year ago

“Excllent bags, quick shipping times!”

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Posted 1 year ago

“Great quality bags. Well worth the price.”

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Posted 1 year ago

“An 10 out of 10 rating this bag fits everything I need for the 3 major things I do. Being a flight attendant to a student pilot and a photographer. I've used countless other bags ranging from backpacks to totes and none of them worked for me to fit all of my gear I need.”

BrightLine Bags, Inc 5 star review on 25th January 2024

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Posted 1 year ago

“Great bag! Very useful”

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Posted 1 year ago

“Very pleased with my brightline bag. High quality, well made. I ordered a B4 swift with a CS2-Tall. So I guess I have a B6. That seemed more useful to me than the B7 Flight setup because I have a 15 inch laptop. Carry this bag everyday so far.”

BrightLine Bags, Inc 5 star review on 23rd January 2024

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Posted 1 year ago

BrightLine Bags, Inc is rated 4.6 based on 362 reviews