“Shocking approach to customer care which they mistake for reputation management. Purchased a nearly new Hyundai - £40k o. 7th October. The day after delivery it was towed to garage where it remains 2 months later. It turns out that BSM had undertaken some major engine repairs (3 occasions) and these had been done negligently. This was not disclosed. The manufacturers warranty is invalid. There has been no urgency from BSM to resolve the compliant - why would they, they have the money in their bank account. They refuse to answer simple questions because they know they are liable. It’s a mess that is heading to court and totally avoidable. You will find out that BSM response to customer complaints is to pass you round the houses but not to resolve the problem. There is no escalation process or no other means to deal with problems. It is appalling customer service. The test of customer service is sorting out problems when things go wrong. No offering you a drink etc when they want you to buy a car from them. My recommendation - buy elsewhere and make sure they tell you the truth and disclose any previous problems that would invalidate the warranty. They should anyway but that is not my experience. I’ll expect a bot response that alludes to dealing with problems but just moves the issue on!”
“they fought hard to get out of a warranty issue. I intended to take them to small claims as had a good case but then covid happened and it became too difficult at that time . It had been stressful and i did not bother . they also said my brake pads and discs needed replacing at rear and front as very low . it was nonsense and they are still ok 4 years later and pass MOT although they look at them only visually .”
“We purchased a 2nd hand peugeot from the Oxford branch of Bristol Street Motors back in June this year. We had the car checked over within three days of purchase by our trustworthy local garage and they found that the battery was underpar and recommended it be replaced before it let us down.
We contacted Bristol Street Motors and they has no interest in replacing it. Their suggestion was to see how the car performed in the next few months, and if we had a problem with the battery they would look after us.
Little comfort when you're relying on the car to take you to your destination without the worry of being stranded with grandchildren or on the way to the airport.
Smaller second hand car dealers, who tend to have a bad reputation for one reason or another, have actually been known to replace faulty batteries without further ado.
Yet a large concern such as Bristol Street Motors are penny pinching. I say this as they also attempted to sell us an additional warranty which would have been of no value as the car had already gone beyond the qualifying mileage quoted on their T&Cs.
Not a great experience. Won't be recommending them to anyone.
Be warned!”
“Tyre inflator kit was missing and the arm rest was snapped in half on delivery also the so called extended warranty is not worth the paper is written on and after sales service is absolutely awful,
Would not touch them with a bargepole”
“Excellent service throughout, kept well informed on progress of new vehicle ,Linda was brilliant very helpful and friendly, so different from my previous dealership, would throughly recommend Bristol street Motors”
“I visited Banbury branch as I had lost the back off a wing mirror. I was given excellent advice and service by Theresa, Sarah and Nigel. It was fitted the next day , all good!
While I was waiting my coming MOT and annual service was organised for me as when I had phoned the main call centre, they were unable to give me dates together, before the MOT ran out . Sarah found me a nearer booking to my MOT and service to be completed in good time. All with a smile!”
“Sent my 4wd car in for MOT, they failed it as it didnt work with their 2wd brake rollers. I explained they should do a decel test instead as per MOT guidelines, they ignored me and did it anyway. This could have damaged the transfer box permanently. II politely complained twice, and was promised someone would call me back both times. Neither call happened. I then got upset, and they have banned me from coming back. Avoid at all costs, these people are morons.”
“My Nisson X-Trail had Oil and Dpf lights on Dash . Bristol St motors flatly
refused help with the problems . Terrible treatment of my custom . I took the car to local garage and he did a Re-gen and turned warning lights off for just £75.00 . Bristol can Whistle in future for my business !”
“Absolutely shocking, terrible mechanics and dishonest lie about the work they have done. Bad management old school. no customer service skills will rip you off. AVOID READ REVIEWS BEFORE BUYING AS THE SERVICE DEPARTMENT IS TERRIBLE. The complaints department is just as bad.”
“I enquired about a car with the Nottingham branch but it didn't have the options I wanted. I then got constant calls and when I picked up and told them I was no longer interested and explained why, the salesperson hung up on me before I could finish. I called back immediately but... surprise, surprise, he was on another call.
Now I may not have wanted to buy the car in question, but I may want to buy a car from them in the future and my friends and family may want to buy a car from them, but when you suffer rude and unprofessional service, it reflects not just on the sales person, but on the business as a whole. I will certainly be telling the people I know about this and advising them NOT but have anything to do with Bristol Street Motors.”
“My daughter bought a car with warranty after 2 months the clutch went and also the slave cylinder a month later she is still without a car she was told to have a curtesy car it will take up to 4 weeks from when the car goes in for repair. THESE WARRANTIES ARE NOT WORTH THE PAPER THEY ARE WRITTEN ON. The garage in Harlow Essex are USELESS. No communication. All they want to do is take your money with no after sales service. Until something goes wrong people never find out about these problems I hope no one else who were unlucky enough to buy a car from these COWBOYS experience this stressful times my daughter has gone through. One star isn’t low enough for this garage”
“Went to see a ford focus in Bolton was told the car in mint condition very disappointed tyres was all most ellegal dent in n/ door rear exhaust box snapped on bracket said car had just pass mot a few wks ago I thought give them another chance I was interested in a ford focus on a 2016 plate said in a email had car to px didn't even get reply back they are all talk for a main dealer very disappointed in service”
“visited today to your store in Leicestershire . Sales Manager at entrance mentioned price of Raynolt Captur as £8500 , I cross checked it and then sit for all procedure . As I was on my break , I went back come again second time at their called time (14:30 ) first waited for app 45 min and then all discussion , trial was done already in morning . Approximately after 3 hr of discussion , sales Manager Lynda mentioned - sorry that she mentioned wrong amount to me initilally ; actual proce of Car is £ 9500 and not 8500. Had , I knew this is the price ; I could have organise my day accordingly or should have gone to some where else .
This was worst experience from any Sales person in my life , I never expected treatment of this kind from a Sales professional of high level .”
“Thank you for the customer service when I had the mot service done on Saturday 23:04:22. Thanks to Kelley for her good customer care, she made me very welcome and relaxed.
Regards
Roy Nortcliffe”
“My mum passed away we needed to sell her car. Went online did the valuation on Bristol Street motors site. Said £8760 valid for 7 days carried on online to make an appointment had to select am or pm , then it said someone would ring me the next day , NO ONE RANG, so we into Leicester showroom , got car values £8200 , I said last night it said £8760 , he went off come back with £8500 I said no , I had proof of what it said ,still no joy . Won't use again”
“Bristol street motors stoke , well where can I start , firstly bought a 2017 plate grand cmax in oct 2020, I had also bought the 3 year warranty with it . First few months the gps aerial didn't work then a few months later the clutch began to groan , it went back they changed the clutch plate , fine! but a month later it did it again , turns out they did not change the thrust bearing , basically a cheap repair , it turned out to be the flywheel, I believe the mechanic did not check anything !!! , but thought cheapest option , now 31 March 2022 the door rubbers on both front doors were falling off and guess what !!! Not covered on the warranty !!! 18 months of ownership !!! £12000 car , customer service is bad , I also spoke to Steven heath of stoke branch he fobbed me off . Terrible garage , please if you wanna buy a car !! Not here !!!”
“AO14 NOH CITERON DS3 DANIEL DAVEY
CAR WAS TOOK BACK 5 TIMES WITH SAME FAULT ,THE FOUTH TOME THEY SAY THEY FOUND THE PROBLEM AND WAS THEY PUT NEW CLUTCH IN HOW EVER DRIVING THE CAR BACK THE EXACT SAME PROBLEM WAS THERE SO OF COURSE I SEND THE CAR BACK , THIS TIME THEY TELL ME AGAIN IT WAS THE CLUTCH AND FLY WHEEL , SO THEY TELL ME THEY HAVE NOW FITTED ANOTHER CLUTCH AND FLYWHEEL AND TOLD ME AGAIN ITS FIXED , HOW EVER TODAY MY PARTNER AND CHILD WAS ON THERE WAY HOME THEY HAD LITTERALY JUST LEFT THE MOTORWAY AND THE CLUTCH WENT SO HAD TO GET THE CAR RECOVERED I RANG THE MANAGER DAVID WILLIAMS AND HE DID NOT CARE HE WAS MORE CONCERNED ABOUT HOW I WAS TALKING TO HIM NOT ABOUT WHAT EVER THEY DID TO THE CAR COULD OF KILLED MY FAMILY , SO TO SUMMARISE THEY RECKON THEY HAVE FITTED 2 CLUTCHES YES 2 AND A FLYWHEEL ALSO BUT THE CAR IS NOW BROKEN DOWN DUE TO THE CLUTCH NOT OPERABLE , DAVID DIDNT OFFER TO HELP GET THE CAR PICKED UP , OR OFFER ANY RESOLUTION AT ALL , I HAVE ALL EMAILS FROM HIM AS PROOF AS WHAT HE TOLD ME WAS DONE TO MY CAR ,IM NOW WITH A CAR THAT I CARNT DRIVE AGAIN”
“Excellent service from Mr.Peter Singh. Very helpful and did everything he could to make our purchase go very smoothly. Would certainly recommend this garage for anybody wanting to buy a Nissan car.”
