“do not trust Bristol Street Motors bought a 2 year old car had delivered 17th march 2021 arrived 4 hours 30 minutes late found problems faults with the car booked in on the 26th march 2021 to get fixed BSM had the car for 4 days and all they done was 3 updates but all failed now said they noticed the unit was faulty and had to order a new one would be hear within 7 days it is now the 12th April (14 days) and still not turned up and over problems not even fixed BSM never keep customers updated i have had to phone over 20 times in 2 weeks to try and get updates all i get told is on back order this is very poor customer service phoned to day for update and was told the new part had not even been shipped yet and could not give me a date as its coming from a over country and has to go to some were in the uk first before been sent to Bristol street motors i have had the car less then a month and no body wants to no as soon as you get peoples money I have been in touch with ford uk and get the same of them no body no's what is going on it doesn't take over 2 weeks to get new parts if i was paying for the new part it would have been hear by now the car is still under warranty this will be the last time i will be buying a car from Bristol street motors you sell cars with faults and don't want to no after .
i have only had the car since the 17th march and had to phone over 50 times to get the car sorted as no one ever calls to keep you updated i have also emailed a letter to customer services for the CEO and it got passed on to the general manager at the branch i bought the car from . I have been in touch with trades and standards as im sick of getting mucked about from Bristol street motors and will be seeking legal advice.
This has caused me so much stress and will never trust Bristol street motors again i would expect this poor service from a back street garage not a big main dealer like Bristol street motors .”
“To say I was apprehensive buying a car in lockdown was an understatement- add to that the fact the car I wanted was over 200 miles away - I have to say I was delighted with the whole process. Jared from the Stoke Ford branch put my mind at ease from the off, clear communications, great price, even part exchange was hassle free. Nothing was too much trouble, video of my new vehicle and regular updates. Contactless buying easily arranged. Would use again and highly recommend!!
Mention also for my local BSM branch in Sunderland, one small problem dealt with immediately- and at my convenience.”
“I'll share my experience and leave it to the readers to decide whether they should ever step foot into Vertu Honda Mansfield, or any Bristol Street Motors dealership for that matter.
I was sold a vehicle with faulty brakes, a faulty windscreen and a defective exhaust heat shield which came off (and was just resting on the exhaust) only days after I purchased the car. It's worth mentioning that the vehicle miraculously passed it's MOT (at the dealer's inhouse MOT centre) with flying colours about 3 days before it was sold to me. After 3 weeks of calls and emails back and forth with the dealership representatives, during which I had to take time off work or interrupt my work tasks which caused friction with my employer, I compromised and offered to support the fitting costs of the faulty parts as long as they provide the original manufacturer (Lexus) parts. All said and done, parts sent out in the post and surprise surprise upon arrival: the cheapest brake parts the Internet has ever seen for me to fit (again, at my own cost) on my recently purchased Lexus. On the same day, after realising that the windscreen needs to be replaced I was told that there is no way they would fit a Lexus glass and that the parts they have sent are OEM spec (phrasing sneakily blended in one of the emails), that this is what they would normally do and would not prep a vehicle to the buyer's expectations, but to their own. It seems that they were expecting a car with no visibility through the windscreen, faulty brakes and that could catch fire while running.
The General Manager of the branch, who was keen to point out that they would not make any money off this vehicle sale by providing the parts, even said that their customers have no idea what parts they fit onto their cars and that most customers would have not been able to identify these faults as they're not mechanics by trade as I am. My understanding of the conversation was that they would normally get away with things like this with no consequences.
Given the circumstances, after feeling forced to drive an unsafe vehicle for weeks and their refusal to put this right in a reasonable manner (I was sparing them the fitting cost which is £70-£100/hour) I booked the vehicle in for another MOT in an independent garage - needless to say that the vehicle failed due to multiple safety reasons. I also filed complaints with the DVSA, financing company and The Motor Ombudsman. At the moment I am paying for a vehicle held in storage which is unroadworthy and accruing daily costs and the only reply I got from the dealership was that the case is with their legal team and they will not change their position until advised otherwise by their company solicitor.”
“Daughter bought a car, after electric fault on top of another talk to theses people about the car who would but the car back at book price although they are getting another car from them. The car is still under a three months warranty but they would exchange the car at what they paid for it now a young couple with three young children two of which are disabled now has to borrow more money to get a car. Obviously there 3 months warranty and supplying a reliable car isn’t there priority.”
“Top class if you are looking for your next used vehicle, a good range of makes and models available at competitive prices with the easy to use online search”
“We purchased as Mazda MX5 which they covered with a silver sheet and put a card up saying our name and the date we purchased the car which made us feel very special. They also had a very extensive knowledge of the car.”
“Dishonesty and discrimination resonates from this garage/mechanical side to the main office.
Money stolen from my car during servicing, to complete deciept in the office.
Was lied to enquiring about courtesy car, was told they do not do this anymore, only to find on the next service the lady infront of me was picking up her courtesy car.
I do 50,000 miles per year/4 services per year, (lots of money) and not offered a courtesy car or lift home?
Also a week before going to Bristol Street ford Stroud, I asked them do do the CV boot on my driver's side, when I returned it hadn't been done, they said the wrong one turned up?
I had the car in at 07.30, I would of thought being such a big company they could of ordered another and fitted in the same day, but No? They said book it back in(another day of work)
This place is a shambles.
Avoid at all cost.”
“Excellent demonstration of the car by Anna convinced us it was the right one for us. Anna and her jäger worked very hard to enable us to get a competitive deal with lots of useful extras. Good follow up afterwards”
“Bought a KA motor vehicle from Bristol Street Motors in Stroud, Chris from Sales extremely knowledgeable about the car. Excellent after care as a little problem with some rattling in car door which was fixed very quickly.”
