British Braces Reviews

Name: British Braces
Address: Cameron Court, Solvay Road,, Cameron Court, Solvay Road,, Northwich
Rating: 4.73

4.7 Rating 2,834 Reviews

94 %

of reviewers recommend British Braces

4.7

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01606780260

Email:

georgia.thomson@legendgp.co.uk

Location:

Cameron Court, Solvay Road,,
Cameron Court, Solvay Road,
Northwich
CW8 4DU

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British Braces 5 star review on 27th June 2022

Dorothy Freeman

British Braces 5 star review on 1st November 2021

Valerie Brookfield

British Braces 5 star review on 18th February 2021

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me the wrong braces, nothing wrong with quality just that I ordered Carpenters and received a pair of tractor braces”

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Posted 5 years ago

“Really pleased with my five purchase and hubby is delighted. His smiley face braces are particularly admired! Arrived promptl Will definitely buy again.”

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Posted 5 years ago

“I’m still waiting for my order to arrive!”

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Posted 6 years ago

“I have as yet to get my braces , They have not arrived . So I would say your service as of this moment is quite poor . Still waiting Mr Cyril Owen @ 7 Fairoaks , Longwell Green bs309yf STILL WAITING FOR DELIVERY Send refund please will not use again !!!!!”

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Posted 6 years ago

“I received my braces which I planned to use for work and the metal adjustment clip broke within a week.”

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Posted 6 years ago

“Over priced-poor value”

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Posted 6 years ago

“We bought 2 pairs of braces for my husband - we have bought them for years. This time when he tried to put them on, he could not, as the leather straps were so stiff he couldn't push the buttons through. Wishing to return them, I was told they must be in perfect packaging for resale. How can they be taken out to try them and leave the packaging 'as new for resale'. As a result, even though they were useless, British Braces did not want to know and were quite unfriendly and obstructive on the phone to me. I would NOT recommend them to anyone.”

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Posted 6 years ago

“I was looking for men's braces and when I received them they were for a child of one year to three. Clearly I id not read the initial description well enough. But I was very annoyed and give you very poor rating. L W Reed”

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Posted 6 years ago

We appreciate that you would be annoyed at the mistake you made when purchasing the wrong size braces. Many of the braces we sell are available in infant and children sizes as well as adult sizes. The main product description on the product page, the product description in the basket and during checkout all state if the braces picked are infant or child size. Of course, we would be happy to exchange or refund your order, if you can contact customer services.

Posted 6 years ago

“Ordered braces on 29th June. They never arrived. Tried to contact company by email and phone but had no response. Eventually managed to get hold of someone but they just told me I had to wait to see if the braces posted 10 days ago turned up. Had to make a complaint to PayPal to try and get my money back. Would not use again . Terrible customer service”

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Posted 7 years ago

We're sorry that you experienced problems and frustration with your order. Our Customer Services team are available from 9:30am to 5:30pm Monday to Friday. If an order sent goes missing we are required to follow the guidelines for the postal/courier service selected by the customer before we can make a claim or pursue a missing delivery. Royal Mail state a 1st class delivery isn't lost until 10 WORKING DAYS after dispatch. Customer Services would have been happy to work with you, if you'd not received your order after 10 working days, to replace or refund your missing orders.

Posted 7 years ago

“Never received the braces!!!!!”

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Posted 7 years ago

Hi Laura, Thank you for your feedback. I am very sorry you have not received your order. I can see you order was despatched on 12th of June. Please can you contact us as soon as you can so we can sort this out for you. Many thanks, British Braces

Posted 7 years ago

“Brace clip fell apart upon first use.”

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Posted 7 years ago

“PURCHASED 2 SETS OF BRACES, WHEN TESTING ONE SET THE ADJUSTABLE CLAMP POPPED OUT AND COULD NOT USE THEM FOR A VERY IMPORTANT FUNCTION, HAVE RETURNED FOR REPLACEMENT, NOT A HAPPY BUNNEY. DONT ASK ME FOR PART NUBERS ETC AS YOU HAVE ALL MY ORDER DETAILS. I HAVE RETURNED TODAY FOR REPLACEMENT.”

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Posted 7 years ago

“Still had no refund from braces sent back over 1 week ago”

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Posted 7 years ago

Hi David, It can take up to 3-5 working days from when the order arrives back for a refund to be processed. Just looked into this for you and this has been refunded today. Kind regards, British Braces

Posted 7 years ago

“I bought a pair of heavy duty braces from you last year. The front clips kept coming undone. It was my daughter's wedding last month, so,i bought another pair. After one month, these are worse. The front right clip comes undone up to five times a day All I want is a reliable pair of braces.”

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Posted 7 years ago

Hi Richard, Many thanks for your feedback. We are sorry you have had an issue with your braces. Please be aware we have a 30 day returns policy with all the information found on the reverse of the invoice sent with your item. Otherwise, please give us a call on 01606 780 260 and we can discuss how to rectify your issue, Many thanks, British Braces

Posted 7 years ago

“They didn't arrive.”

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Posted 7 years ago

Hi Keith, Thank you for your feedback. I am very sorry you have not received your order. I can see you order was despatched on the 26th of February . Please can you contact us as soon as you can so we can sort this out for you. Many thanks, British Braces

Posted 7 years ago

“The metal pin on the clasp hinge broke the first time I put the braces on. I’m going on holiday tomorrow, so no time to chase the matter up.”

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Posted 7 years ago

“We haven’t received anything at all?!?”

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Posted 7 years ago

Hi there, I am very sorry about this. Have you got an order number or can I have a name so I can try to find what has happened to your order. Kind regards, British Braces

Posted 7 years ago

“The buckles that hold them up broke immediately whilst putting them on, on the red pair. How do I get a refund or another pair?”

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Posted 7 years ago

“They haven't been delivered yet. Dispatched on the 4th Jan.”

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Posted 7 years ago

“Did not receive item and spoke to seller twice”

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Posted 7 years ago

British Braces is rated 4.7 based on 2,834 reviews