British Braces Reviews

Name: British Braces
Address: Cameron Court, Solvay Road,, Cameron Court, Solvay Road,, Northwich
Rating: 4.73

4.7 Rating 2,834 Reviews

94 %

of reviewers recommend British Braces

4.7

Based on 2,834 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01606780260

Email:

georgia.thomson@legendgp.co.uk

Location:

Cameron Court, Solvay Road,,
Cameron Court, Solvay Road,
Northwich
CW8 4DU

Write Your review

Tell us how British Braces made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Braces 5 star review on 27th June 2022

Dorothy Freeman

British Braces 5 star review on 1st November 2021

Valerie Brookfield

British Braces 5 star review on 18th February 2021

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with last order. Still not received it. Have emailed twice but no reply. Have phoned number given but goes through to answering service. Left message but no response.”

Helpful Report

Posted 2 years ago

“Did not receive the goods. E-mailed........No answer. Phoned.......No solution. Very poor service and will not use again.”

Helpful Report

Posted 2 years ago

“Very poor service goods not checked before sending”

Helpful Report

Posted 2 years ago

“Awful service. I received an email on 9th November stating my order had been completed; we are now nearly into December and I still haven't received it. I have left two messages for customer services on their answerphone as nobody ever picked up and sent one email; I have had no response to either. I will never use this company again and would certainly never recommend them. British Braces have my money but I have no braces.”

Helpful Report

Posted 2 years ago

“Ordered red braces for a reunion,these had not been delivered in 5 days ,I called only to be told Royal Mail first class is 6 days delivery,thst is not right ,first class is 1/2 days anyway they have not arrived even today. On the 7 th day The second lady I spoke to was really great and offered a refund ,which I received,but i had to go buy a pair as British Braces didn’t deliver on time,not good really.”

Helpful Report

Posted 2 years ago

“very por quality”

Helpful Report

Posted 2 years ago

“Braces were as one would expect, but the button studs were made from an inferior metal that simply could not do the job. I returned them to the seller but heard nothing further.A sad and costly experience.”

Helpful Report

Posted 2 years ago

“My original review - Nice braces (rather over the top for my use really) but I wouldn't have bought them if I'd known they weren't made in the UK. Update Since I've been using these braces regularly I have removed a couple of stars because, although the elastic is good and strong the buckle clips are not up to the job. They don't grip well on thinner trousers and constantly have to be rebent to tighten them up. I am now looking for new replacement clips in order to continue using them. I can no longer recommend them for that reason.”

Helpful Report

Posted 3 years ago

“Yours was the most incredibly poor service I have received in my 87 years !”

Helpful Report

Posted 3 years ago

“Left front clip broke within two days of usage. I've tried contacting the company and nothing. I thought I'd wait to review when I get a replace, the company however have emailed me twice asking me to review. Here is it: cheap and terrible customer service.”

Helpful Report

Posted 3 years ago

“Ordered braces and received a different pair. I was advised the stock had changed and picture not updated, service was good with returning just awaiting refund but overall poor item and experienxey”

Helpful Report

Posted 3 years ago

“TERRIBLE CUSTOMER SERVICE !! Ordered the extra long burgundy and polka dot braces with gold trim front and rear. The photos clearly show the gold metal section at the rear in their main advertising image. When product arrived the rear section, which is clearly advertised in gold metal, has been exchanged for a cheap grey plastic device. This makes the braces look cheap and tacky. When I spoke to the company employee she said that the manufacturer had been changed and they had put the plastic section in the rear of the braces. When I told her that the product had been wrongly advertised when showing the metal section instead of the cheap plastic part she was rude and said that I would have to pay to send the braces back. This was despite the product advertising free delivery. I have bough items from British Braces before but would not go back again to buy from them. There is clear false advertising hear and all customers should be made aware. They are showing better quality products than they are actually selling. Also the staff need more training in customer service because the lady I dealt with was just rude and unreasonable.”

Helpful Report

Posted 3 years ago

“Place an order 4th May, still not received the item. Sent several emails but had no response. Going to try & claim money back through PayPal. Very disappointing!”

Helpful Report

Posted 3 years ago

“Still haven't received goods, after many phone calls and emails that were not answered, don't know what to do next.”

Helpful Report

Posted 3 years ago

“Despite many phone calls and emails, British Braces have failed to respond to my request for a replacement set of braces. I realise that Covid 19 is making life difficult for lots of businesses, but a reply to my calls is the least that anyone expects.”

Helpful Report

Posted 3 years ago

“ITEM FAILED TO ARRIVE SINCE 17 APRIL 2020. TODAY IS 08 MAY. I AM IN LONDON THE SAME CITY.”

Helpful Report

Posted 4 years ago

“They were the wrong colour, wrong fasteners but I needed them urgently so I couldn't wait to send them back.”

Helpful Report

Posted 4 years ago

“I was offered some discount if I signed up for emails, which I did, I then put my order in, but could find no way of implementing my discount, I thought it may happen at the point of sale, no such luck.having paid more than I wanted I instantly cancelled the order, by sending an email.to my surprise a few days later the braces arrived.im beyond amazed that no one got my email as they would have had it immediately.im sure the braces will be fine, but beware, if you need to cancel, phone them”

Helpful Report

Posted 4 years ago

“They lasted 2 days before breaking , very disappointing.”

Helpful Report

Posted 4 years ago

“This company recruits the worst drivers ever ! Just been cut up by a lorry owned by this company and he nearly killed me and my baby !! They really need to look at who’s driving for them as the driver of the Mercedes is totally lethal behind the wheel - overtook atleast 2 cars and another lorry and was nearly head on with me in my little car - how he didn’t kill someone I have no idea ! Disgusting !”

Helpful Report

Posted 4 years ago

British Braces is rated 4.7 based on 2,834 reviews