British Braces Reviews

Name: British Braces
Address: Cameron Court, Solvay Road,, Cameron Court, Solvay Road,, Northwich
Rating: 4.73

4.7 Rating 2,834 Reviews

94 %

of reviewers recommend British Braces

4.7

Based on 2,834 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01606780260

Email:

georgia.thomson@legendgp.co.uk

Location:

Cameron Court, Solvay Road,,
Cameron Court, Solvay Road,
Northwich
CW8 4DU

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British Braces 5 star review on 27th June 2022

Dorothy Freeman

British Braces 5 star review on 1st November 2021

Valerie Brookfield

British Braces 5 star review on 18th February 2021

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order yet.”

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Posted 6 years ago

“Still have not received my item”

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Posted 6 years ago

“I have not received my purchase at this time .Mon .18th.”

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Posted 6 years ago

Hi Renee, Thank you for your feedback. I am very sorry you have not received your order. I can see you order was despatched on 8th December. Please can you contact us as as soon as you can so we can sort this out for you. Many thanks, British Braces

Posted 6 years ago

“Buckle bust already”

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Posted 6 years ago

Hi David, Many thanks for your feedback. We are sorry you have had an issue with your braces. Please be aware we have a 30 day returns policy with all the information found on the reverse of the invoice sent with your item. Otherwise, please give us a call on 01606 780 260 and we can discuss how to rectify your issue, Many thanks, British Braces

Posted 6 years ago

“The clips on the braces keep opening and my trousers slide down . Phoned to complain. The lady said she would look into the matter and phone me back that was Five days ago. She has not contacted me. Thus I conclude that the quality of the product and the service is rubbish. Derek Ryman.”

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Posted 6 years ago

“Short length, adjustment buckle very uncomfortable against skin and has left marks. So I won't be waring them . A waste of money. This means I will have to buy another pair !”

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Posted 6 years ago

Hii, Many thanks for your feedback - we are sorry you are unhappy with your purchase. Recently we have introduced our 30 day returns policy for customers that are not satisfied with their purchase. The details can be found on the reverse of the invoice sent with your item and given the right criteria is met, we are more than happy to accept a return for either a refund or exchange. Many thanks, British Braces

Posted 6 years ago

“I am still waiting for the bloody braces to arrive! If and when they ever do I may comment further.”

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Posted 6 years ago

“Should have not used TNT for fast track delivery when their computers were hacked days before, causing delays.”

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Posted 6 years ago

“Received a notification from paypal that my order was refunded, nothing from the company. Needed those braces urgently. Not cool, won't be using again.”

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Posted 6 years ago

“Sent for 2 sets of braces mid May 2017. One pair were not what we wanted so returned them on 23 May ordering replacement and cheque for £5.79 to cover additional cost. Having not received item or heard from the company phoned and was told cheque had been banked and item would be sent when cheque cleared. On 14 June phoned again as no item and cheque not appearing in our bank. Was informed that it must be the banks fault but they still could not send out item. I explained that if the cheque had been banked I would have expected a 3 day clearance and the item sent out in about a week. Was told they had no control over the bank. As of today I still have no item and the cheque has still not appeared in my bank. I have not heard from the company so at present I have paid for the original braces and got neither the replacement item or a refund or an apology for the problem”

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Posted 6 years ago

Hi Ken, Thank you for your feedback. I am extremely sorry for the unfortunate string of issues you have had in dealing with your return. This is not a usual issue our customers have when sending a return and we can only apologise for this. I am told your cheque will be cleared in a matter of days and to apologise, we will be refunding your delivery amount and I am going to email you a unique discount code for 20% off your next purchase. I hope this helps, Many thanks, British Braces

Posted 6 years ago

“Bought some braces for over a week ago. Haven't received tracking number or any confirmation except payment transaction. They don't answer on mail either...”

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Posted 7 years ago

Hi Marius, We are sorry you have felt you needed to leave a negative review, Your item was despatched on 28/04/2017. We have checked our email inbox and we can see your email from around 9pm last night when our office is closed. We work through our emails in order in which they come in, so the response to your email would have been sent this afternoon. Your tracking number is here RR603690045GB and can be tracked through Royal Mail's website, https://www.royalmail.com/track-your-item Many thanks, British Braces

Posted 7 years ago

“I have been given the wrong braces, I have emailed and called, this still hasnt been rectifyed. Also, I have not been contacted. I need this to be sorted before the 18th”

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Posted 7 years ago

Hi, Thank you for your feedback. We are very sorry you have had an issue with your order, We have attempted to contact you today and have left a voice mail as well as an email. If you can get in touch with us on 01606 780 260 - we will be more than happy to help. Many thanks, British Braces

Posted 7 years ago

“Hello, unfortunately we have not received the order yet. Greetings”

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Posted 7 years ago

Hi, We are really sorry you have left a poor review. I have checked your order and because this is an international order, this naturally takes extra time to get to you. I have checked the tracking on the item and have the following, Latest update: It's on its way Your item, posted on 20/02/17 with reference RK867061272GB has been passed to the overseas postal service for delivery in SPAIN AND CANARY ISLANDS. Your item was dispatched on time and will be with you shortly. Many thanks, British Braces

Posted 7 years ago

“The gold braces that we bought were broken after one use.The clasp broke into 3 pieces.As we had disposed of the package to return them we are in the process of sending them back.The other braces we bought seem to be fine.”

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Posted 7 years ago

Hi Patricia, We are really sorry to hear you have had an issue with the quality of one of your braces. We do not manufacturer the braces that we sell but we will get in touch with the manufacturer to let them know you have had an issue with the clasp. Please return the faulty braces as per the instructions on the order notes and we will be happy to either refund or replace these free of charge. Many thanks, British Braces

Posted 7 years ago

“I ordered a gift for Christmas, paid extra for 1st class post and never received my items. totally unacceptable.”

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Posted 7 years ago

Hi Prabhjot, We are really sorry to hear you have had an issue. I understand one of our customer service team has contacted you and given a full refund after your item was lost in the post over the Christmas period by Royal Mail. Your order was despatched on 16/12/2016, again we are very sorry there has been an issue. Many thanks, Will

Posted 7 years ago

British Braces is rated 4.7 based on 2,834 reviews