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British Braces Reviews

4.7 Rating 2,834 Reviews

94 %

of reviewers recommend British Braces

Company Reviews

Product Reviews

4.7

Based on 2,834 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01606780260

Email:

georgia.thomson@legendgp.co.uk

Location:

Cameron Court, Solvay Road,,
Cameron Court, Solvay Road,
Northwich
CW8 4DU

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British Braces 5 star review on 27th June 2022

Dorothy Freeman

British Braces 5 star review on 1st November 2021

Valerie Brookfield

British Braces 5 star review on 18th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my elderly father a pair of braces in November. They didn't work (one clip doesn't grip) from the first time he tried them. I wrote to British Braces on 18th December and have emailed twice again since then. No reply. Nothing. Not impressed.”

Posted 2 months ago

“None Existent Customer Service Similar to an earlier reviewer, if I could I would give less than a one star review, based on a total lack of customer service and none delivery of ordered products, and a lack of updates regarding order processing. I originally ordered 2 pairs of braces on the 6th January. I initially received what, I assume, was an automated order acknowledgement but then had no further communication from them. I left it a week and then tried to ring them and got the recorded message stating that I should contact them via their customer service portal, which I did. However, I had no response to this and so since have followed this up with several voicemails and also emails to the email address shown on their website,but have still had no response. I did have an email from the company on the 17th January stating that the order was complete but still I have not received any goods. Therefore, in exasperation I have today contacted my bank who have refunded the payment to my account and will cancel the order on my behalf. Therefore, in summary - very poor experience and my advice to people would be not to use this company in future - despite them having an impressive looking website I suspect that they are a very small company and are not to be trusted! To add insult to injury, today 31st January) I received an invitation from British Braces to leave a positive review for them (some chance!). Obviously, as I have pointed out to them, they obviously don't read either their emails or their reviews on Trust Pilot! Date of experience: 07 January 2024”

Posted 3 months ago

“Good braces. Awful service - no replies on phone or email. Not sent to Royal Mail as stated, took three weeks to arrive”

Posted 3 months ago

“The customer service of British Braces is appalling. 26 DEC 23: Order placed. 02 JAN 24: Email received from British Braces - Order processed. 03 JAN 24: Email received from British Braces - Order has been despatched via Royal Mail Tracked 48 with Tracking Number. 05 to 14 JAN 24: Nothing received. Called 01606 780260 and connected to an answerphone which said that British Braces couldn't speak to me as they were busy taking orders. Left 3 messages on the answerphone and sent 1 email via the online "Contact Us". At no time did I receive any acknowledgement of receipt or a reply/response to my 3 telephone messages and 1 email. 15 JAN 24: Phonecall to Royal Mail Helpline (Very helpful), who stated "Sender is preparing item and Royal Mail are awaiting receipt". 15 JAN 24: Email from Royal Mail - Parcel received. 17 JAN 24: Parcel delivered. I have given a rating of 1 (Very Poor) because I cannot give a rating of 0 (Zero).”

Posted 3 months ago

“Ordered [Order #21619] (December 26, 2023) but not delivered until 16 January. See details below. Emailed company twice, once through web site contact page and once direct by email. No response. Called telephone number again no answer. Ordered before and delighted but will not be ordering again. When item delivered one item said to be out of stock. Awaiting refund to CC. May be a one off but companies need to talk to its customers. Tuesday 16 January 2024 13:45 Delivered by Downham Market DO 10:14 Due to be delivered today by Downham Market DO 02:45 Item Received Peterborough MC Monday 15 January 2024 17:32 Item Received Warrington MC Wednesday 03 January 2024 20:12 Sender has despatched item”

Posted 3 months ago

“Disappointed not to have had a reply to either of my emails regarding an order that was to have been dispatched before Christmas”

Posted 3 months ago

“Took 17 days for delivery and they charged £6.50 but the actual postage cost £3.29. Emailed and telephoned more than once to chase the order, but feels like once they have your money they don’t care. To this day I didn’t get one single reply on what had happened to my order. Not recommended, this is my second and last time I ever use British Braces.”

Posted 3 months ago

“If I could leave a 0 star review I would. I placed an order for a pair of braces on 16 December. On 20 December I received an email to say the order had been dispatched, three working days after the order. It was sent with Royal Mail tracked 48. I checked the tracking number daily but Royal had yet to receive the package. I emailed British Braces on 24 December, 31 December and 3 January and had no reply. On 3rd January I received an email saying they hoped they were happy with the service and product and asked me to leave a review. I rang the customer services phone number several times and it went straight to answerphone. I left a message on 3rd January but it was not returned. On 3rd January Royal Mail emailed me to say they had received the package from British Braces and it would be delivered on 4th January. Today it arrived and as it is of no use to me now (it was a Christmas present) I refused delivery and asked for it to be returned to sender. On 4th January I rang the customer services number which again went to answerphone and left a message to say I had refused delivery. As yet this call remains unanswered. I run my own retail business and know that things can go wrong. But the level of customer service here is appalling and I will never do business with any of the Legend Group companies (British Braces, Savile Rogue) again.”

Posted 3 months ago

“Still not received my order placed 16/12/2023. I have sent 2 emails & tried calling several times, leaving 2 voicemails, but have still not received any update or contact from British Braces!”

Posted 3 months ago

“I have not got my order yet. It is well past Christmas and also I could have got 30% off if ordering now.”

Posted 3 months ago

“I placed an order on December 17th and still I've not received that order. I've written twice and now this is the third time and I've not had a reply. I can see a credit card reversal coming up any time now. Order No. is #21553. Please get this sorted.”

Posted 3 months ago

“I made an order on the 27th November, and it gave a tracking number on the 28th for 48 hour delivery. However it is still (20/12) showing as "The sender has advised they have despatched your item to Royal Mail." I have emailed twice and messaged on the website once and had no reply. When I called, at 10:30, it went to answerphone.”

Posted 4 months ago

“No communication from the company about a return, asked for an exchange but nothing!! Haven’t even been refunded for the item. Sent many emails & made many phone calls. Did as requested to return within 30 days & unused. Have waited nearly two months now with no response. Will not be using this company again. Very poor on there customer service as there isn’t any!!”

Posted 4 months ago

“While the braces are good quality , the cost of postage is way too high. Took longer to arrive than my other orders that day which were either free or standard but was told by British braces on the phones it was the postal service delay 🤷🏻‍♀️”

Posted 4 months ago

“I ordered a pair of braces 25th Sept 2023. I received notification that they were being delivered but they never arrived. When I checked the order my address was one that did not exist! I have contacted British braces by phone and email numerous times, but have not yet received a response.”

Posted 5 months ago

“Absolutely rubbish!!! I ordered the braces on the 22nd Dec fully realising that it might not get to me before Christmas, which was fine. I received confirmation that it was being processed. I was then contacted the next day asking if I wanted it, which I confirmed. I was then told that the courier had already left, mid-day. Easy solution, drop it at the nearest depot. I never received a response; I never received a response on my follow up email. Absolutely rubbish and terrible terrible customer service.!!!!!”

Posted 1 year ago

“I specifically ordered non stretch braces and what my uncle opened were stretch braces. Very unhappy.”

Posted 1 year ago

“My order for the braces and instant buttons was received on 25 November; for me to take on a cruise 12 days later. They didn't arrive in time, so I arrived back to find them waiting for me. Waste of time and money.”

Posted 1 year ago

“Bought some braces from "BRITISH BRACES" and was most surprised to find "MADE IN THE USA" on them.”

Posted 1 year ago

“Very poot quality - I was expecting that they would at least be real leather”

Posted 1 year ago

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British Braces is rated 4.7 based on 2,834 reviews