British Gas Reviews

1.2 Rating 2,659 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 2,659 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does British Gas deliver? How long does British Gas take to deliver? Does British Gas deliver on time? How is accuracy and good condition of items delivered by British Gas?

Returns

Customer Service

How can I contact British Gas? How quickly does British Gas resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of British Gas.

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

How quickly does British Gas resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 50% of reviewers feedback is British Gas takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

70.77%

Industry Average

“ 00 pluss, I phone them up estimated wait 30 mins hang up send an e-mail nothing, write a letter of complaint nothing I decide to change suppliers and decided to phone customer service waited 30 mins hang up,decide to try again and hang on the line till they answer finally I spoke to one of the most helpful and friendliest customer service agents ever, Her name is Susan Miller working from Edinburgh she sorted out my problem made sure everything was updated, sent me an e-mail of what she had done the lady was absolutely amazing if I had spoken to her first time I would still be a customer. ”

- Dave Finigan

“ Spoke to a helpful man couldn’t have done more very good service. ”

- Anonymous

“ I have had my boiler service today & the engineer was polite, curtious and completed the service in a professional manner. ”

- Anonymous

British Gas Reviews

Customer Service - Good