“We have received help from Tyrone both…
We have received help from Tyrone both yesterday and today. He was very devoted and exceeded our expectations. He fixed an internet issue that we have had for a very long time and went the extra mile as he came in extra early the next day and made sure the problem was fixed.
Many thanks from Bective Leslie Marsh team at Kensington.”
“I was with Virgin for 1 year only and that was long enough.
They cancelled my service 8 days before my contract term had finished, leaving us with no phone or broadband.
Fortunately, BT stepped up and the router arrived within 3 days and the connection was made within 24 hours.
I see all the complaints about BT, but try the others and like me you'll possibly return to BT for some satisfaction of good customer service.”
“Had a problem with setting up my BT Sport package, but the sales advisor (Claire Edginton) was amazing - so patient & sympathetic. Went above and beyond the call of duty!”
“I was very happy with my switch. The customer service on the phone was excellent. Everything happened as it should, so easy. Price is good, not the cheapest, but good speed and reliability. I used live chat/ internet/telephone. All good”
“BT have just upgraded my broadband, during the upgrade there was an accidental break in service. I reported this at about 1700 on 27 December. A smart engineer arrived at 1100 on 28 December and tracked the fault back from the house to the cabinet, including checking the incoming wiring. All was fixed by 1230. First rate service. I also ended up with a SIM card that I didn't need, this was cancelled with a minimum of fuss. Thank you BT”
“After Virgin Media cancelled seven different dates to install broadband in our new house, BT gave us a date 4 weeks ahead, knot to it, came and we've had a good service ever since.
I'm usually a complainer, but in this case... BT did well.”
