“How did I ever manage before coming to by, not only is the broadband reliable and consistent,but I have a new contract with them and they halved my bill,there was a recent fault on my line,which meant my broadband went down, so bt gave me unlimited data in my mobile and the very next day 9 am sharp I had bt on the doorstep to fix it, twenty minutes later problem solved
If you want cheap broadband and mobile deals look no further bt are always there to help”
“Big problems with my email.
Big thanks to GARY for his patience and knowledge in talking (70 mins)
to a the most non computer literate pensioner in how to get back online.”
“Didn't get the young mans name but he was based in the mobile phone teamNewcastle and I talked with him on Monday 25th January between 1030 and 12 noon. He was exceptional both his technical knowledge (I am a class one technophobe and he was gentle with me!) and with his brilliant interpersonal skills.
name”
“Hello my name is William littlefair and I wish to tell you how professional your employee Jane Dunn was in fixing my problem with you she deserves a reward thanks again Jane x”
“Had a very complex situation resolved, the man I spoke to had excellent customer service skills, explaining everything as we spoke, he was very patient as I am a bit of a dinosaur when it comes to technology. Well done BT, you should employ more people like him.”
“Spoke to gentleman called Julian regarding what would be best package plan for my needs. He was extremely helpful.
I was very pleased with his advice l would also add l didn’t have to wait too long before my call was answered.
Thankyou”
“I've had a long standing issue with dropouts on my broadband. Recently (after a particularly bad period with the issue) I spoke to Oisin in Belfast office , and his level of professionalism was second to none. He was courteous and vigilant in pursuit of a resolution to the issue. ( i can report no issues after his involvement). He is by far the best customer service person that I have spoken to on BT. If you read these comments BT then it just goes to show what can be achieved with the right staff in place. Thanks again Oisin,”
“I've just spoken to Sean, from the Glasgow call centre and the service I received was no less than outstanding. His knowledge, professionalism, care and helpfulness was remarkable, especially during these difficult times. Thank you Sean and BT for being there when I needed you, I'll definitely remain a loyal BT customer because of today.”
“I've just spoken to Sean, from the Glasgow call centre and the service I received was no less than outstanding. His knowledge, professionalism, care and helpfulness was remarkable, especially during these difficult times. Thank you Sean and BT for being there when I needed you, I'll definitely remain a loyal BT customer because of today.”
“Our engineer named Joseph came to our home to help with our transfer to BT .I would like to say thankyou to him for his help the day after he had done his job as we had a problem .He really did BT proud he didn't rest until he got us sorted so thankyou Joseph very much”
