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BTOD.com - BTOD Reviews

4.7 Rating 315 Reviews
94 %
of reviewers recommend BTOD.com - BTOD
4.7
Based on 315 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
99%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
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BTOD.com - BTOD 5 star review on 18th May 2026
Louis Gonzalez
BTOD.com - BTOD 5 star review on 22nd October 2025
Paul Lee
BTOD.com - BTOD 5 star review on 8th October 2025
Keith Mills
BTOD.com - BTOD 5 star review on 5th September 2025
Anthony Zias
BTOD.com - BTOD 5 star review on 2nd May 2025
Alexander N.
BTOD.com - BTOD 5 star review on 2nd May 2025
Alexander N.
BTOD.com - BTOD 5 star review on 2nd May 2025
Alexander N.
131
Anonymous
Anonymous  // 01/01/2019
ok
Helpful Report
Posted 8 months ago
Hi Stacie, Thank you for your fantastic 5-star review! We’re delighted to hear your positive feedback and truly appreciate your support. Your satisfaction is our top priority! Best wishes, BTOD
Posted 8 months ago
Easy checkout
Helpful Report
Posted 8 months ago
Hi Jeremy, Thank you for your great 4-star review! We’re glad to hear that you had an easy checkout experience. Your feedback is invaluable as we strive to improve our services continually. We appreciate your support! Best wishes, BTOD.com
Posted 8 months ago
Wierd cc filling format
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Posted 8 months ago
good
Helpful Report
Posted 8 months ago
Hi Michael, Thank you for your awesome 5-star review! We're so glad to hear you had a positive experience with us. Your support truly motivates us to keep providing the best service possible! Warm regards, BTOD.com
Posted 8 months ago
Can't wait to see yalls fine work. Thank you <3
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Posted 8 months ago
Hi Ryan, Thank you so much for your amazing 5-star review! We’re thrilled and just as excited to share our Refurbished Leap work with you and appreciate your enthusiasm. Your support means the world to us! Warm regards, BTOD.com
Posted 8 months ago
Site is easy to use. This is the fourth chair we've purchased. Soooooo good.
Helpful Report
Posted 8 months ago
Hi Bill, Thank you for your fantastic 5-star review! We're so glad to hear that you find our site easy to use and that you're enjoying your fourth chair (Lamia) purchase! Your satisfaction and continued support mean the world to us! Warm regards, The BTOD Team
Posted 8 months ago
there's not enough pictures of the product from different angles and configurations and the listing of the dimensions leave out critical measurements.
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Posted 9 months ago
Chairs came in packaging that looked like it could’ve been straight from the original manufacturer. The refurbished chairs were of exceptional quality and could easily be confused for new. Shipping was as well within the estimated window. Very pleased with BTOD, would recommend to anyone and would order again in the future!
Helpful Report
Posted 9 months ago
Thank you for your wonderful 5-star review, Danny! We're thrilled to hear that the refurbished chairs (Leap V2 & Leap ASIS) exceeded your expectations and that you were pleased with the shipping as well. Your recommendation means a lot to us, and we can’t wait to serve you again in the future! Warm regards, The BTOD Team
Posted 8 months ago
The refurbished Steelcase Amia is a tremendous value. The video reviews of the comfort of the seat pad and back rest are accurate. Both the seat and the back rest are extremely comfortable for sitting in for long periods of time. The back rest has shifted my posture to a more ergonomic and healthy position. The back rest's lumbar support is effective. I do feel it and it helps my back. This is the first experience I've ever had with a chair with lumbar, so I can't compare it to the Steelcase Leap or any other chair. My only complaint is that the adjustable lumbar support will on occasion slide down lower on my back. It's not difficult to readjust it, so it hasn't been an issue for me. I don't know if this is a common problem that rests in Steelcase's design or in BTOD's refurbishing--or if this is an issue with my chair only. The back rest recline tilt function is good. It isn't as smooth as other chairs that I've owned, but it works and supports me well since I like to recline back in my chair a lot. The tension adjustment functions quite well. I got BTOD's standard fabric covering for the seat and back rest. The fabric is comfortable and feels very durable. The indigo color is vivid. However, the fabric retains some body heat, so if you really want the ventilation of mesh, you'll need to look at another chair. The arm rests are amazing. Extremely adjustable, so I can really dial exactly where I need the pads to be to support my elbows. I got the BTOD replacement arm pads, and they are very nice. Just the right amount of firmness and grip. The covering causes no discomfort with my skin, and my elbows are in no danger of slipping off the pads. The frame, seat base, and the cylinder are all excellent. I am confident that I will get 12 years or even more from this chair. I got BTOD's roller blade wheels, and honestly, they work TOO well. It is incredibly easy to move the chair on these wheels. I often place too much effort in pushing the chair, and it will really roll around, regardless of the surface, smooth tile or carpet. I'm not really complaining, but if you are considering the BTOD wheels, be aware these wheels are legitimate. Overall, I feel I have gotten a $1000+ chair for half the price. I have a great warranty from a company that appears to stand behind their products and refurbishing process. I have attached a photo so all can see what my old chair, "Ol' Scrappy," was like. Needless to say, I'm quite pleased with my upgrade.
BTOD.com - BTOD 5 star review on 5th September 2025
Helpful Report
Posted 9 months ago
Hi Anthony, Thank you so much for your detailed 5-star review! We're thrilled to hear that the refurbished Steelcase Amia has provided you with such comfort and ergonomic support. It’s great to know that our chair has positively impacted your posture and that you’re enjoying the adjustability of the armrests. We also appreciate your feedback about the adjustable lumbar support and the recline tilt function; each user experience helps us improve our offerings. Thank you for choosing BTOD, and we look forward to hearing more about your experience with Ol' Scrappy's successor! Warm regards, The BTOD Team
Posted 8 months ago
i will the chair that i have placed ordered for, once it arrives. Lets see
Helpful Report
Posted 9 months ago
Hi Ankush, Thank you for your review! We're excited to hear you're looking forward to the arrival of your new chair. We can’t wait for you to experience it, and we’re here if you have any questions in the meantime! Warm regards, The BTOD Team
Posted 8 months ago
Returned an ergo chair that looked nice, but the back support just did not work out for me. Customer service was great in facilitating the return process. Disassemblng the chair was a bit challenging with respect to removing the pistion, as was fitting everything back in the box.
Helpful Report
Posted 9 months ago
Thank you for your thoughtful 4-star review! We appreciate your feedback on the back support and are glad our customer service was able to assist you with the return process. We're sorry to hear that disassembling the chair was a bit of a hassle, and we will take your comments into consideration for future improvements. Your insights really help us enhance our offerings! Warm regards, The BTOD Team
Posted 8 months ago
My experience to this point, on the website has been without any issues. It's been great! Now we have to see how the chair is when it gets here! I'm looking forward to it!
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Posted 9 months ago
Hi James, Thank you for your fantastic 5-star review! We're so glad to hear you've had a great experience on our website. Your excitement for the new chair is contagious, and we can't wait for you to try it out! Warm regards, The BTOD Team
Posted 8 months ago
Good
Helpful Report
Posted 9 months ago
Hi Tyrell, Thank you for your positive 4-star review! We're glad to hear you had a good experience with us. Your feedback is important, and we’re here to ensure your next visit is even better! Warm regards, The BTOD Team
Posted 8 months ago
so far so good
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Posted 9 months ago
Hi Brien, Thank you for your awesome 5-star review! We're delighted to hear that everything is going well so far. Your feedback is valuable to us, and we look forward to continuing to meet your expectations! Best wishes, The BTOD Team
Posted 8 months ago
so far so good
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Posted 9 months ago
Hi Brien, Thank you for your positive 5-star review! We’re glad to hear that everything is going well so far. Your satisfaction is our top priority, and we appreciate your support! Best wishes, The BTOD Team
Posted 8 months ago
excellent
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Posted 9 months ago
Hi ODAIAH, Thank you for your fantastic 5-star review! We're delighted to know you had an excellent experience with us. Your satisfaction is our top priority, and we appreciate your support. Warm regards, BTOD.com
Posted 9 months ago
I never purchase refurbished items, but I wasn't going to pay retail for this Leap V2. I think the refurbished pice from BTOD is an accurate value for the chairs - they are super nice, but 1200-1500$ for an office chair is crazy. The quality of the refurb is *chef's kiss*, everything is perfect. I did get the extra foam, which I think was the right choice. Customer service goes above and beyond. I recommended them to my brothers.
Helpful Report
Posted 9 months ago
Thank you for your glowing 5-star review! We're thrilled to hear that you found great value in our refurbished Leap V2 chair. Your compliment on the quality truly means a lot to us, and we're glad you’re enjoying the extra foam! We take pride in our customer service, so it’s fantastic to know that our team was able to exceed your expectations. Thanks for recommending us to your brothers; we truly appreciate your trust and support. Warm regards, BTOD
Posted 9 months ago
I've had the chair for a little over a month now and I'm so glad I purchased this chair. I spent a decent amount of time researching options and ultimately decided to try BTOD. I've never purchased from them before, but I'd absolutely buy from them again. I had initially odered the chair with a new foam seat, but folded and asked them to chair to the refurbished pad with the 1/2" cushion because I didn't want to have to wait several more weeks and have to continue using a broken office chair in the meantime. I was a little wary of the refubished pad alone, but it's great. It's certainly firmer and thinner than the chair I had been using (not a Steelcase chair) but I actually like this better. The rest of the chair looks and works great. It looks like a brand new chair, and I've only found some *very* minor blemishes. I think the only minor problem I had was the lumbar adjustment tabs popped off the track on one side, but that was easy enough to put back into place, and I haven't had a problem since. The new castors work great and they're not scratching up my hardwood floors, which is a big plus over my previous chair. Considering how long I used my previous office chair, the pricepoint and value here are amazing. I was worried about buying a refurbished office chair, but also couldn't justify paying $1,200 or more for a brand new Leap. This came in at just under $600, and I think that's more than fair considering the condition and the fact that I'll likely use this for years to come. The warranty coverage is also great, and went a long way towards helping me feel more confident in buying a refubished chair.
Helpful Report
Posted 9 months ago
Michael, Thank you for your honest review of our company and product. We very much appreciate your business and recommendation! We do apologize for the delay on the new seat pad option. Our team has been working hard to lower lead times on that option. We have recently lowered lead times back to two weeks or less. Our goal is to be down to 2-3 days on all colors over the coming weeks. Thanks, BTOD Team
Posted 9 months ago
Great customer service
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Posted 9 months ago
Hi Aaron, Thank you for your excellent 5-star review! We’re so glad to hear that you had a great experience with our customer service. Providing top-notch support is what we aim for, and your kind words really motivate us to keep up the good work. Best wishes, BTOD.com Team
Posted 9 months ago
I bought a refurbished Steelcase Amia chair. “Assembly” was minimal, and the unit is indistinguishable from brand new. I would, and have, recommended BTOD without hesitation. They’re doing great work.
Helpful Report
Posted 9 months ago
Hi Eric, Thank you for your amazing 5-star review! We’re thrilled to hear that your refurbished Steelcase Amia chair met your expectations and that the assembly was a breeze. Your recommendation truly means a lot to us, and we’re grateful for your support. Warm regards, BTOD.com Team
Posted 9 months ago
BTOD.com - BTOD is rated 4.7 based on 315 reviews