BSO Reviews

Name: BSO
Rating: 1.28

1.3 Rating 72 Reviews

7 %

of reviewers recommend BSO

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Metrics

1.3

Based on 72 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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BSO 1 star review on 13th September 2021

Peter Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t use customer service terrible no email confirmation of Order -couldn’t give me a delivery date I got my money back in the end”

Helpful Report

Posted 2 years ago

“Customers beware: Useless company and untrustworthy. Eventually no reply to messages . Items ordered October 1st and no delivery by December 23rd . So contacted lawyer and letter sent that seemed to get a reply. Money now refunded. So be warned do not do business with this company. Wouldn’t give one star if possible.”

Helpful Report

Posted 2 years ago

“Dont use this company at all shocking services , dont get your order and no help over the phone, waiting for a full refund”

Helpful Report

Posted 2 years ago

“I ordered a bathroom radiator from this company over a month ago. After two weeks (14/10/21) I received an email saying that that item had despatched. They did not specify a delivery date or time. I have since been chasing the company via email and phone for an update. Every time I call customer service I get the same response, ‘we cannot trace your order we have to refer a priority tickets to another department that we cannot speak to directly, who will respond to you within 48 hours’. After 48 hours, I hear nothing in response. This has happened three times now. Every time I email, I get no response. I just want to cancel this item now and still cannot get through to anyone who can refund me. It’s disgraceful customer service. Please avoid this company at all costs. Don’t put yourself through the pain.”

Helpful Report

Posted 2 years ago

“Customer Service is diabolical!! They don't seem to believe in responding to emails or phone calls from their customer. At one point when I phoned I asked for the name of the Managing Director to which the response was "I don't know"!! How can you not know who you are working for?? The only way I got them to respond was by opening a case through resolver.co.uk (who are associated with Moneysavingexpert.com). As soon as I opened the case and the complaint was sent to BSO they responded within 20 minutes and arranged collection of the item I did not want. They also refunded the cost of the item but DID NOT refund the delivery charge - which according to Which Consumer Rights they should also do. I took a screenshot of the relevant part on the Which page and sent that through to them and by the next day they had refunded that as well. All in all they are a rubbish company with no customer skills whatsoever and I would NEVER recommend them to anyone..”

Helpful Report

Posted 2 years ago

“Unfortunately I have been let down. Customer service is appalling. Ordered a sink and a tap expecting delivery in 2-3 days. The tap arrived but no sink. No messages or emails from them re despatch or when we might expect sink. Rang customer services on hold for 20 minutes and then got told to email. They do not want to help. Reply from email just apologised and they said it’s discontinued. No mention of refund. I said I wished to cancel the whole order and get money back for tap too as clearly won’t need it. Another email apologising but no mention of my refund. Now saying out of stock. I rang Bristan, the makers of the sink. They said it’s merely out of stock but not discontinued. I still cannot get anywhere with emails. We are at the end of a very long building project at home and this has just about finished me off. They are appalling and unprofessional in their dealings with customers. I have spent over £300 but I feel I will see neither that money or the sink and have an unwanted tap.”

Helpful Report

Posted 2 years ago

“DO NOT USE As others have said unscrupulous, dishonest. I ordered and paid for an Ideal Standard basin and semi pedestal, the Ideal item code was correct for both the basin & the pedestal on the delivery note (which in fact came from another company,Ideal Bathrooms of Milton Keynes so they are only "brass plating") they both looked correct I couldn't fit for a couple of weeks until my tiler had finished. when I did fit I found that the wrong pedestal had been sent in that it was too deep to fit into the base of the basin. The one they had sent was for a different basin only found out by sending the bar code to Ideal Standard to identify.I tried to ring them a few times to no avail, finally getting through last Friday whereupon I was put on hold for 10 minutes then cut off, on ringing them back the answerphone was on, considering they advertise open 24/7 the lines close at 5.00 pm I then filled in their mail request (no e-mail address available) to which I had a reply and after 3 times going back and forth, they are refusing to take any responsibility for dispatching the wrong item to me and will not swap it over giving the excuse "because I have fitted it" I have advised them that as the item codes were correct there was no way of knowing it was the wrong pedestal they sent but still they will not move even though they have not fulfilled the contract and not sent what I had ordered. They are totally dishonest DO NOT USE”

Helpful Report

Posted 2 years ago

“Ordered some paving online. Before ordering I checked it could be delivered in time and was promised 3-5 days. I have now been waiting 23 days, have been informed it has been delivered (but not to site) Have managed to purchase directly from supplier but they won't refund me. DO NOT USE THIS COMPANY. Am reporting to trading standards.”

Helpful Report

Posted 2 years ago

“Bought some interior doors in March and one was faulty. E mailed the company and received a reply asking for and image. Which I sent. Thenanother E mail asking for the door size. That was 15th April, nothing heard since. Can't contact them by phone. Live chat is not fit for purpose. I'm now in the process of taking them to the small claims court and have informed Trading Standards. Bunch of cowboys thinking they can rip people off and get away with it. Please do not buy anything from this company!!!”

Helpful Report

Posted 3 years ago

“Ordered items. Nothing sent and no real effort of proof of item sent. I will be raising this now with my credit card as a dispute.”

Helpful Report

Posted 3 years ago

“Please take notice and read reviews before you order. I ordered £650 of garden decking on 31st March and didn't receive until 21st April, they told me 3-5 days for delivery which is why I ordered from here. Must have tried to contact them over 15 times and they don't give you any answers and are no help whatsoever, and you can't ring to speak to anyone. Honestly the worst customer service I have ever ever dealt with. This company should not still be trading, they are awful and I will never use them again and never recommend them to anyone. I do not ever write reviews but if I could score lower than one star I would. Pay the extra and shop elsewhere, DO NOT ORDER THROUGH THIS COMPANY!!!!”

Helpful Report

Posted 3 years ago

“Having to take these jokers to Court for non refund. Avoid at all costs and choose someone reputable instead. may just turn up at their offices in next few days....”

Helpful Report

Posted 3 years ago

“My name is Andrea I have spent £3000 on my doors with BSO oh my God they have no phone number for service , only sale, and only live chat for customer complains. They don’t reply to your email if you have a problem until 3 days later The doors damage easily and their is no after care service. Customer service is rude and abrupt. Only if the we’re working for me I would fire them all. I will send you emails days and days back and forth. You will see for yourself. They sent the wrong door, and refused to collect it after paying £40 for delivery. I can’t find a company to collect the door because of the hight. They offer 2 year guarantee but it doesn’t cover any damage at all. Stay away please you will cry 😢 the don’t care one e they have the sale.”

Helpful Report

Posted 3 years ago

“Absolutely terrible customer service. Ordered a Ladder M8rix on 23rd June as the delivery date was three days and i needed the product the following week (please dont blame Covid or change yor delivery options). After numerous emails over 10 days i eventually got a call stating the package was at the delivery depot as the post code was wrong..it wasnt. They agreed to get in touch with the depot and return the parcel back to sender so i could get a refund, ok great. The parcel arrived at my door and has been sat here waiting was collection ever since. After more emails and calls to this company i am still waiting for somebody to get in touch to sort this out...no replys.”

Helpful Report

Posted 3 years ago

“ordered doors 3rd may 2020 now 25th may 2020 still no delivery. No contact either. sent numerous emails for refund. Still no contact one unhappy customer”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS SITE Complete waste of time. Positives – They are quick and efficient in taking your money. Negatives - They do not send the goods you have paid for or any goods for that matter. They do not answer the phone, their call system has three options all of them will put you on hold play you some music for a but and then cut you off. They do not respond to emails. Emailed to ask where the goods I ordered were as they were listed with a 3-5 day delivery and it had been over 2 weeks. They only responded and promised a refund when I told them I was coming to their office.”

Helpful Report

Posted 4 years ago

“Absolute joke of a company, avoid at all costs, trying to recover £549 for doors that were delivered damaged. The company are saying there is nothing they can do for me and refusing to refund me. So I’m now stuck with damaged doors which are no good to me at all.”

Helpful Report

Posted 4 years ago

“Sent wrong door and trying to get me to pay for return. I have attached pictures to show cotworlds online has 5 panels in the middle they sent me a door with 3 panels? Been over a month and still left with a door that I don't want and back and fourth with emails that is not resolving this issue. I am in the trade and renivate house for over 10 years. I honestly feel the customer service is poor. Which is a shame as would of used BSO again if this would of been sorted”

Helpful Report

Posted 4 years ago

“Avoid at all costs, trying to recover over £500 for products that weren't delivered fro almost three months; ignored all emails for cancellation then wonder why when they randomly try and deliver after three months I refuse the goods! Absolute joke of a company”

Helpful Report

Posted 4 years ago

“Was waiting over a week for a quotation, did not reply to my emails at all, saying after a week that I need to resend the email, as they cannot find it, and did not receiving. I was chasing it every day and they were saying t was all on the case. Useless company. DO NOT USE”

Helpful Report

Posted 4 years ago

BSO is rated 1.3 based on 72 reviews