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BSO Reviews

1.3 Rating 72 Reviews

7 %

of reviewers recommend BSO

Company Reviews

1.3

Based on 72 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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BSO 1 star review on 13th September 2021

BSO 1 star review on 13th September 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered some doors for these crooks. Doors arrived damaged and were taken in by a neighbour whilst we were away. These doors cost over £200 and when I rang BSO I was told that there was nothing they would or could do. Terrible service STAY AWAY, thank god we paid on a credit card.”

Posted 6 years ago

“This goes beyond bad service. Zero comms...I have reported to my bank to reverse a large transaction. I will send a fraud report to the police. I shall be notifying Google to de-list this company in order to prevent further situations like the ones listed below and my own. In my view, this is a criminal practice, wilfully taking money without any attempt to fulfil the goods to people have paid for them and blocking any form of communication. The Directors should be ashamed, moreover, prosecuted ,if it is what on here says it appears to be.”

Posted 1 year ago

“Avoid this company!! They have Had over £700 of my money for nearly a month now, no doors, no communication, no refund!. Will be contacting trading standards.”

Posted 1 year ago

“DO NOT USE!!!!!! not even a 1 star is worth it. vile”

Posted 2 years ago

“Customers beware: Useless company and untrustworthy. Eventually no reply to messages . Items ordered October 1st and no delivery by December 23rd . So contacted lawyer and letter sent that seemed to get a reply. Money now refunded. So be warned do not do business with this company. Wouldn’t give one star if possible.”

Posted 2 years ago

“Dont use this company at all shocking services , dont get your order and no help over the phone, waiting for a full refund”

Posted 2 years ago

“Absolute joke of a company!! I ordered £1300 of supplies received nothing within specified timeframe, rang 3 times waste of effort ended up creating a credit card dispute to get my money back ... Don’t use them”

Posted 2 years ago

“Bought some interior doors in March and one was faulty. E mailed the company and received a reply asking for and image. Which I sent. Thenanother E mail asking for the door size. That was 15th April, nothing heard since. Can't contact them by phone. Live chat is not fit for purpose. I'm now in the process of taking them to the small claims court and have informed Trading Standards. Bunch of cowboys thinking they can rip people off and get away with it. Please do not buy anything from this company!!!”

Posted 3 years ago

“Please take notice and read reviews before you order. I ordered £650 of garden decking on 31st March and didn't receive until 21st April, they told me 3-5 days for delivery which is why I ordered from here. Must have tried to contact them over 15 times and they don't give you any answers and are no help whatsoever, and you can't ring to speak to anyone. Honestly the worst customer service I have ever ever dealt with. This company should not still be trading, they are awful and I will never use them again and never recommend them to anyone. I do not ever write reviews but if I could score lower than one star I would. Pay the extra and shop elsewhere, DO NOT ORDER THROUGH THIS COMPANY!!!!”

Posted 3 years ago

“Ordered and paid for 4no rooflights at 09:00 received an email at 17:20 cancelling the order because of supply issues and telling me it would take 24 to 48 hours to get my money back. Too late in the day to contact either the BSO or the manufacturer and no attempt was made to contact me by phone to discuss these supposed issues. The following morning I contacted the manufacturer who advised there were no issues regarding manufacture or delivery. I looked up the product on BSO’s website again only to discover the price had increased by 20% and this I think is why they cancelled the order. BSO’s flagrant disregard for customer care is shocking on three fronts: First they took the order and provided a vat invoice and at the same time removed nearly £4K from my bank. This as far as I’m concerned forms a contract which should be honoured. Second to make no attempt to actually talk to a customer regarding issues whatever they are is disgusting. Finally if they can remove the money instantly they should return it with the same speed, it only needs someone to push some buttons. I advise future potential customers to find an alternative supplier who cares about the customer and does not treat them with smug arrogance.”

Posted 4 years ago

“AVOID AT ALL COSTS! Customer service is NON EXISTENT they send incorrect goods, falsely advertised and REFUSE to offer any kind of apology or resolution! Disgraceful service. Should not be allowed to trade!”

Posted 5 years ago

“Awful company. I ordered some doors on the 6th and got an email straight away saying a courier will be in touch to arrange delivery and will be with me in 3-5 working days. On the 12th I chased as no one had been in touch and was told it was unusual I hadn't be contacted and they would look into it and gat back to me. Nothing. On 13th I called, chasing again and stressed that I needed these for the weekend, I was once again told someone would get back to me. Nothing. I then sent an email chasing. No reply. On 14th I called again, again saying I needed for the weekend. Finally got an email response saying it wasn't possible to get them by Friday (16th) and would be some time next week. At least I got a response at last but they took the easy way out and didn't call to tell me. It means it will take 10+ working days after I got the email saying dispatched and 3-5! I don't think anyone had bothered to actually chase or actually do anything to try get these quicker. Asked for compensation as I'm now going to have to get the carpenter back another day due to their incompetence (which is going to cost me extra) and was told that wasn't possible. Honestly avoid. They are useless and unwilling to help!”

Posted 5 years ago

“NOT Professional After chat place order delivery most by in 5 day end confirm the delivery day after 3 day receive the email is out from stock end you receive in 3 of 4 week time Never trust on chat end never trust on online NOT RECOMAND”

Posted 5 years ago

“Incompetent Outfit Do not waste your time and money on these cowboys, I ordered a Vitra toilet last week, agreed with their incompetent staff that I need the goods by Friday 7th September, if they could not get them out to me by that date then I do not requires their services. They agreed and even sent me a dispatched notice, low and behold no goods received Friday or even Saturday. I emailed their nonexistent support team with no response, I emailed again on Monday, called 3 times on Monday, no reply and finally when I told them that I would raise a dispute with my card issuer they sent me this pre-written pathetic response which in fact contains grammatical errors. They may be a little cheaper then elsewhere but for what its worth spend the extra £10-£20 at least you will have peace of mind that you are dealing with a reputable firm and not this pathetic and incompetent outfit. What these individuals don't realise is that I have over 500k followers across various social and commercial platforms, I will be sharing my thoughts and experiences which will create waves!!! Disgraceful service and conduct! If your response to this review is going to be anything like your response to my complaint, I suggest you save yourself the time and effort and you might consider sending the previous author of the last so called response to a night school to refresh their written English.”

Posted 5 years ago

“Appalling, ordered 4 doors that the online chat person assured me were in stock and get an email 24 hours later saying the weren’t. As the confirmed stock o had returned the others I had here and was charged a restocking fee. No accountability. Buyer beware”

Posted 5 years ago

“Bought a blanco sink and tap five weeks ago, came with a part missing. I do appreciate these things happen! Five weeks down the line and 18 emails later, I can finally connect the sink up.. I’ve sent pictures of the parts diagram enabling them to speed the situation up. Invoice clearly stated 1 sink 1tap! They ask dumb questions like which sink is it!! Spoke to blanco they said if I don’t receive the missing part, I can forward the email thread through and they will send it next day! Safe to say I will NEVER use BSO again! Even the courier lost my item 3 times while in transit! -or so they say!! Inexcusable behaviour.. really not worth the hassle!”

Posted 5 years ago

“This company is utter joke and should not be trading. PLEASE PLEASE avoid this company. I place an order for doors and frames on 06.04.18 and paid to have it delivered within 3-5 days. I had my delivery on the 5th day 13.04.18 just for the doors. No one has had the decency or the courtsey to contact me to tell me that frames were not being delivered. Waited over the weekend, so called on Monday to be told that the frames were not on the van due to failing quality control, when in fact they did not have it in stock. After speak to few agent who extremely rude and agrasive, and showed no empathy with the exception of a girl called Chloe who was extremely helpful and understanding who tried to do what she could, I finally spoke two managers both by name Joe, a lady and gent who to be frank were both utter rude and useless more so the gent who was laughing whilst in conversation with him. I was promised to have my frames delivered on Friday 19.04.18 by a manager. I called them on Thursday just confirmed that delivery is taking place on Friday, to be told it's been delivered to their warehouse on Friday and I would have it on Monday. This is what sort of company you are dealing with. Spoke to my joiner who was kind enough to understand and re-arranged the install from 16.04.18 and squeezed me in for 21.04.18 to now tell him again that it was not going to happen again. He kindly agreed to pick them up for me and they have refused. Honestly STAY AWAY FROM BSO. There are many companies like it that would value your custom. STAY AWAY. STAY AWAY.”

Posted 6 years ago

“I purchased six packs of bathroom tiles from BSO for a refurbishment that I was carrying out. The first sign of trouble was their rude delivery man who, when asked to at least drop off my purchase at the front door, snapped, "You're lucky that I didn't leave it in the street". To add insult to injury was the fact that the colour of the tiles did not resemble those advertised on the website - they were a much lighter grey. The plot thickened when it emerged that BSO does not like to be telephoned by customers for much of anything. All my correspondence had to be handled by e-mail with an employee who seemed unable to grasp that I was asking the company to collect their tiles and refund my money. When the penny finally dropped, she stated that I had to arrange my own collection and delivery of 120kg of tiles. At that point, BSO would decide whether to provide a partial refund. Terrible customer service, but very happy to take and keep your money. Avoid BSO like the plague.”

Posted 6 years ago

“A 14-day return policy - absolute nonsense. Unresponsive company and unwilling to do exchanges. Save your money and shop elsewhere.”

Posted 6 years ago

“Avoid if you can. Had the worst time with these guys. They sell stuff claiming it's in stock, which is not true. They also claim they can deliver fast which is not true either. After receiving my order, they placed it with another supplier and subsequently a cowboy delivery company. All that without keeping me in the loop. After they were way late, they promised a new delivery date, which they also missed. I'm still having to live without a bathroom simply because these guys didn't deliver the goods, which put the whole refurb project on hold for at least 10 days (them being late, then me having to order same stuff somewhere else). No phone support (unless you phone sales and force them into supporting you). The chat is a joke because they can say whatever they like and not stick to it. The emails don't get replied.”

Posted 6 years ago

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BSO is rated 1.3 based on 72 reviews