Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Start prices low and then charge you a lot more even when your not using it”

Helpful Report

Posted 4 years ago

Hi there, I'm sorry to hear you're unhappy with the charges you've had with Bulb. We never want to charge more than what you're using, and if you're submitting regular meter readings we should be billing you to them. I'd like to look into this further and help with any outstanding issues. Could you email feedback@bulb.co.uk so I can take a look at your account and lend a hand? All the best, Curtis

Posted 4 years ago

“Excellent service!”

Helpful Report

Posted 4 years ago

“Seem very good with great communication and efficient service”

Helpful Report

Posted 4 years ago

“Seems very good customer service. Slightly disappointing to receive a price increase within a couple of months of joining bulb. But seems very efficient so far.”

Helpful Report

Posted 4 years ago

“Good customer service, and I really like that they’re green, but gave a very inaccurate quote for power. I’m paying a lot more than expected”

Helpful Report

Posted 4 years ago

Hi there, Thanks for the kind feedback, I'm delighted you're pleased with the service so far and the green energy we supply. I'm sorry for the discrepancy with your quote and what you're paying, though. When we generate a quote initially we go on average usage for a property of that size in your postcode if we don't get actual usage figures, which can sometimes be inaccurate. If you'd like to discuss this further at all just drop me an email at feedback@bulb.co.uk and I'm happy to have a chat about payments. All the best, Curtis

Posted 4 years ago

“Love how I put meter readings in and my bill is available the same day”

Helpful Report

Posted 4 years ago

“i would recommend this energy provider. it is online only which initially worried me but has in reality been easy to use with no issues at all. I have saved money on my gas and electric each year and have autonomy on my bills and payments.”

Helpful Report

Posted 4 years ago

“The most transparent energy company ever, with a super simple user portal and the best customer service. Regular emails from Bulb will always keep you in the loop, and they're written in clear language that doesn't feel like a hard sell.”

Helpful Report

Posted 4 years ago

“Happy with the customer service.”

Helpful Report

Posted 4 years ago

“Very good customer service great prices and good for mummy earth 🌍💕”

Helpful Report

Posted 4 years ago

“They organised the switch very quickly and I did not have to wait long to get smart meters installed.”

Helpful Report

Posted 4 years ago

“We are very satisfied with Bulb at the moment”

Helpful Report

Posted 4 years ago

“Happy with service and straight forward in dealings”

Helpful Report

Posted 4 years ago

“Excellent simple clear communication. Very easy to navigate website and thus manage my account. Highly recommended.”

Helpful Report

Posted 4 years ago

“I switched to Bulb as British Gas could not fit theor smart meter in the shared box as there wasn't enough space. After talking to Bulb I was informed that your smart meter would fit and I would have one when I switch. Well I didn't pass the credit check as I had been in prison 15 years, so Bulb promise of Smart Meter never took place. Still not impressed”

Helpful Report

Posted 4 years ago

Hi Stew, I'm really sorry we've not been able to install smart meters for you just yet. We only credit check members when they're moving from prepayment meters to credit meters, it's not a condition of having smart meters installed. If you wanted to have smart prepayment meters fitted we'd be fine to go ahead with that. To discuss further could you drop me an email at feedback@bulb.co.uk so I can look into it? All the best, Curtis

Posted 4 years ago

“Easy simple way to set up an account online and be able to monitor it. I like the ability to submit an online reading also and check your payments and balance.”

Helpful Report

Posted 4 years ago

“They do what they are supposed to be provide power I feel they could be more accessible when things go wrong like when my token key wouldn’t work over a weekend.”

Helpful Report

Posted 4 years ago

“Very proactive service.”

Helpful Report

Posted 4 years ago

“THE BEST TILL NOW, NO ISSUE AS OF NOW, GOOD SERVICE AND GREAT COMMUNICATION NETWROK”

Helpful Report

Posted 4 years ago

“Super easy to use and cheap.”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews