Name: Bulb
Rating: 4.11

“i want to get more information”

Posted 1 year ago

Hi there, Thanks for taking the time to leave us a review, I'm sorry for any poor service you have received. I will drop you an email directly from myself, please reply back to me there with any concerns you are having regarding your account and I'll be happy to help. All the best, Katie

Posted 1 year ago

“Despite contacting Bulb several months ago the fault with my smart electricity meter still remains unresolved. I have continually provided Bulb with information requested, including photos of the equipment. I have now been asked to log on to their helpline but I’m now unable to secure a convenient date for the meter to be replaced. Their agents, with whom I’ve had lots of communication with, have all attempted to help but the process has been so long-winded and time consuming. Not good service.”

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Posted 1 year ago

“I haven't been with bulb that long and to be honest I didn't want to be with them either but I was told that I at to stay with them. I was with Eon before I moved to my new home and wanted to bring Eon with me but was told I weren't allowed. I don't like been told who I have to go with like bulb is transferring me over to octopus another one I don't want to be with so stop asking me for reviews also Eon would give me a payment card to pay so much a month/4 weeks and put me on a fixed tariff not a variable one your smart meters don't work properly either. But I suppose the last 7 months I have at to stay with bulb whether I liked it or not and has far as octopus another rip off I am not happy at all.”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry if we have not been clear with you, but I would like to confirm some things with you now. If you wish to switch energy suppliers you can do that. The switching process has changed this year and it is now much faster and can often be done in 5 working days. As for the news that Octopus has announced that it will acquire Bulb. You don’t need to take any action and Bulb will operate as usual until all customer accounts are transferred. While I can’t give you an exact time scale right now, you won't need to do anything and Octopus will contact you when it’s time for your account to move across. Regarding your payments, we have several options including weekly and fortnightly direct debit payments, if you wish. As for your tariff, we do not offer any fixed tariff deals to keep things simple as possible and in turn, reduce costs. But everyone's tariff prices are currently protected by the Government's Energy Price Guarantee. I've also sent you an email, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Despite talking to a customer care team who agreed to lower my payments to £300 it has not been altered in my account app”

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Posted 1 year ago

“Bulb have consistently failed to deliver accurate bills . Even when meter readings are accepted in the web site account they are not showing the next month and are estimated ! Farcical operations and customer service”

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Posted 1 year ago

“bhhyuf llojji tt jkgddr jgyfyyj jhufh lokoo dwwa gfddfghj u h fguytr”

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Posted 1 year ago

“Never helped me at all!!”

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Posted 1 year ago

Hi there, Thanks for taking the time to leave us some feedback we really appreciate it. I would like to look into your account for you to see if we can help better your experience with Bulb. I am sending you over an email so you have direct correspondence with myself. All the best, Jenny.

Posted 1 year ago

“hi I am sorry but the way we have been treated by bulb is beyond words they don't seem to communicate with each dept sending debt letters out when there is no reason to, its been very upsetting its been going on for months very disappointed with this company, you just get passed about with false promises that someone will sort it out and it still goes on.”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us regarding debt communications being sent out to you. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“At the moment you are being no help at all I am getting very frustrated with the lack of help.”

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Posted 1 year ago

Hi Peter, Thanks for leaving us a review, I'm sorry to hear you have not been able to receive the help you need. At Bulb, we aim to provide the best possible service but it sounds like you are not getting that. I have sent you an email so please reply back to me there if you wanted to discuss the issue in any further detail and hopefully come to a resolution. Thanks, Katie

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Despite contacting Bulb several months ago the fault with my smart electricity meter still remains unresolved. I have continually provided Bulb with information requested, including photos of the equipment. I have now been asked to log on to their helpline but I’m now unable to secure a convenient date for the meter to be replaced. Their agents, with whom I’ve had lots of communication with, have all attempted to help but the process has been so long-winded and time consuming. Not good service.”

Helpful Report

Posted 1 year ago

Hi Ron, Thanks for leaving us a review, I am sorry to hear about the poor experience you have had with your smart meters. At Bulb, we aim to provide the best possible service but it sounds like you have not received that here. I have sent you an email directly from myself so we can try and resolve this issue for you. Please reply back to me there. All the best, Katie

Posted 1 year ago

“Constant problems with payment recognition if not done by direct debit.”

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Posted 1 year ago

Hi there, Thanks for taking the time to leave us a review, I am sorry to hear you are having issues with making payments to your account. I have dropped you an email from myself so we can discuss this further and hopefully sort the payments out on your account. Please reply back to me there. All the best, Katie

Posted 1 year ago

“Called as an emergency as no power (closing time friday). Someone was giving me a callback within 1 hr to assist me. This was 5 weeks ago and yes you guessed it. Still waiting for a callback. Sat over a weekend with no power until i could get help at opening time monday. All i needed in the end was a new key and a code. Raised a complaint 3 times since and still no response from any of them”

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Posted 1 year ago

Hi Audrey, Thanks for taking the time to help us improve our service by leaving a review. I'm really sorry to hear that we’ve let you down on this. We always aim for the highest level of service, and it seems like you haven't experienced that with us recently. I’d really like to take a look at your account and see what I can do to improve your experience with us. I’d also like the chance to speak to the agents who managed your case so I can make sure that they receive additional training. Then we can ensure other members in your situation receive better service in the future. I have sent you an email directly from myself, you can then reply to me there and we can stay in touch while your complaint is being resolved. All the best, Katie

Posted 1 year ago

“Switched to smart meter, had problems topping up, jury still out on that, but as far as customer service goes, very good and helpful.”

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Posted 1 year ago

Hi Adam, Thanks for taking the time to leave us a review. I am sorry to hear that you've been having issues topping up since having your smart meter fitted. I have sent you an email from myself as I would like to address this issue in more depth for you. Please reply back to that and we can take a look at whether this can be resolved for you. All the best, Katie

Posted 1 year ago

“Poor service from bulb, started of good and they now just take any amount of money that wish.”

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Posted 2 years ago

Hi there, Thanks for giving us your feedback. I am sorry you have been unhappy with the changes in your payments. On April 1st our prices rose in line with the price cap. Due to this, we reviewed our member's payments to ensure your usage would be covered with the increase in tariff. This has meant your monthly direct debit may have been increased. If you wanted to discuss this further we can take a look at the payments. Please just leave us your account details at feedback@bulb.co.uk along with the reference RIO070422. One of the team will then be able to get back to you. All the best, Katie

Posted 2 years ago

“Given different reviews from different people and when trying to contact customer services they rejected the call on numerous occasions”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I am sorry to hear you were not able to reach us on the phone. At Bulb, we always aim to provide the best possible service and it sounds like you have not received that here. If you cannot contact us on the phone we are available over email, live chat, and social media. I am happy to look into any issues for you, just send an email over to feedback@bulb.co.uk. Please include your account details and the reference RIO060422. One of the team will then be in touch with you. All the best, Katie

Posted 2 years ago

“Quoted £37 a month when I moved in, knew this wasn't enough so set up dd for £50 when I got the first bill for £78 I changed the dd to £80 in January they told me I need to pay £117 and now they want £132 and that's before the April price hike. I believe that as they are now with the Administrators they want the customers to pay for their debt. As soon as is feasible I will be changing to Octopus. And why does a review need an email address?”

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Posted 2 years ago

Hi Sally, Thanks for taking the time to leave us a review. The cost of wholesale energy has quadrupled over the past year and so we've had to increase our prices. Your tariff will be increasing on April 1st and so we have reviewed your payments. In your case the review has meant your payments are increasing, this is because we need to ensure your usage is being covered on the new higher tariff. I have dropped you an email so if you wanted to chat about this further you can get back to me there. All the best, Katie

Posted 2 years ago

“No bills..no responses paygo metering rubbish am leaving bulb asap”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had and that you are looking to switch to another supplier. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss this further with you so please can you send an email to feedback@bulb.co.uk with your account details and the reference number RIO150322. Once of the team will then get back to you within 3-5 working days. Thanks, Katie

Posted 2 years ago

“Not great, customer service centre workers are rude and unhelpful Good that they use renewable energy, thats what got me to sign up, but there you are”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss this further with you so please can you drop an email to feedback@bulb.co.uk with your account details and the reference RIO140322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Sky high bills, enough of the green nonsense, cut prices now.”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. Unfortunately, wholesale costs have quadrupled in the past year. This has meant we've needed to increase our tariff as we cannot absorb these higher costs. When this happens we sometimes need to change your monthly payment as well to ensure your usage will be covered on the higher tariff. There’s currently only one price for energy in the UK. There aren’t separate markets for green energy sources. When the cost of electricity produced by burning gas goes up, so does the cost of electricity from green sources. If you would like to discuss this further then please send an email to feedback@bulb.co.uk with your account details and the reference number RIO140322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“What can I say the same as all the other usual suspects but the most annoying thing it gives you no access to payments & statements online the option says coming soon but has done for the last 4 years what a joke you cannot access these a basic service hence 2 stars”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. With prepayment meters we do not display the payments and statements as they are not always accurate, this is because these meters are not smart meters and so do not communicate with us daily. If you wanted to have more accurate top-up information I recommend getting smart pay as you go meters fitted which will be able to show you more in-depth usage information. Could you send an email over to feedback@bulb.co.uk with your account details and the reference number RIO140322? One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Bulb Reviews