Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over £200 in credit, paying £140 pcm and Bulb suggesting I should be paying £190 pcm. Figures don't add up, very dubious company”

Helpful Report

Posted 2 years ago

Hi Alex, I'm sorry to hear you've had a bad experience with your payments at Bulb. Our suggested payment amount is based on historic usage and account balance, but sometimes historic usage figures can be inaccurate to current circumstances. I'd like to make sure your complaint is looked at properly. Could you email feedback@bulb.co.uk and I'm happy to look into it? All the best, Curtis

Posted 2 years ago

“Don't use, the customer service is poor. We want to change to a smart meter, we got fobbed off with an excuse and now they do not offer them. We are going to switch soon.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear you've had these issues with your smart meter installation - we do indeed still install smart meters for those who are eligible, but we wouldn't be able to install one if, for example, you already have a first generation (SMETS1) smart meter installed by another supplier that we are not able to communicate with. To see whether this is the case, would you be able to send us an email to feedback@bulb.co.uk with your account details? Then we'll be able to look into this for you. All the best, Lou

Posted 2 years ago

“I can’t say I have been overly impressed so far. My account has more than £200 in credit so I requested a refund a week ago. I am still waiting.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you haven't yet received the refund you have requested. I hope you have received this since leaving your review, but if you haven't, I would like to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk with your account details, so I can give you a hand with this? All the best, Lou

Posted 2 years ago

“Not great at the start. Had to keep contacting them because they insisted on using predictions despite me sending them meter readings. They didn't agree with a reading so I then had to send proof which I suppose is fair, but I think they only didn't agree because of their prediction. A lot of back and forth with relatively unhelpful people. They keep contacting me to install a smart meter which I can't do as i'm renting. I've asked them to stop but they keep contacting me for it. Otherwise the service is no different from any other provider... would say try someone else.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you had these issues with your opening reading. It sounds like we opened your account on an estimate, which we then had to dispute with your previous supplier in order to get it corrected. You can read a bit more about this here: https://help.bulb.co.uk/hc/en-us/articles/115003598831-Why-didn-t-you-use-my-meter-reading- I am sorry that this correction took longer than we would've wanted. Also, we can stop any further smart meter communications for you - so we can do this, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 2 years ago

“I joined bulb to save money before I'd even been connected officially they put the prices up within the secound month of being with them they put the prices up again meaning my old supplier was cheaper but now trapped in a contract with bulb I'm still awaiting my smart meter. the app is okay but no very accurate to be honest I wish I never changed and when my contract runs out will definitely be changing”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. As our tariff reflects the true cost of energy, we do have to increase our prices when the cost of energy on the wholesale market increases. At Bulb, we don't have any contracts or exit fees, so you're never tied in with us and can change whenever you want. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“to expensive and they aren't helpful”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - if there is anything that you require help with still, please don't hesitate to get in touch and we'll be happy to look into this. You can contact us via email at feedback@bulb.co.uk or give us a call on 0300 303 0635. All the best, Lou

Posted 2 years ago

“Service is generally fine, and great that they're fully green. But the customer service is incredibly slow, reactive and generally unhelpful. It's a pity as when it all goes well, it's good, but any issues and it's a overly difficult process to resolve due to the poor customer service”

Helpful Report

Posted 2 years ago

Hi Adam, I'm glad to hear that you're pleased with the renewable side of our service. However, it's disappointing to hear that you find our customer service slow to respond and unhelpful. We strive to make energy easier for all our members, and it's a shame to see we've not met those standards here. If there's anything at all could help with it regards to this feel free to send an email over to feedback@bulb.co.uk and I'm happy to lend a hand. All the best, Curtis

Posted 2 years ago

“We have had awful time with meters Julie”

Helpful Report

Posted 2 years ago

Hi Julie, I'm really sorry to hear you've had such a tough time getting the issues with your meters sorted out. Could you send an email to feedback@bulb.co.uk if you're still experiencing these problems and I'll make sure they're looked into? All the best, Curtis

Posted 2 years ago

“Changed to bulb because of prices within 3 weeks of joining the prices went up, felt it could have included this fact in the information, feel duped, not happy”

Helpful Report

Posted 2 years ago

Hi Vanessa, I'm really sorry your switch has coincided with our latest price change. We didn't want to change our prices, but recent surges in wholesale costs has made it necessary. We should still have provided four weeks notice of the change before the prices changed. If you'd like to discuss this further could you email feedback@bulb.co.uk and I'm happy to help. All the best, Curtis

Posted 2 years ago

“Very disappointed so far”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to see your Bulb experience hasn't been what you'd hoped it'd be. I'd like to try help improve it however I can. If you've got any issues or questions you'd like to discuss send an email over to feedback@bulb.co.uk and I'm happy to lend a hand. All the best, Curtis

Posted 2 years ago

“not what it appeals to be”

Helpful Report

Posted 2 years ago

Hi Zorba, I'm sorry Bulb hasn't lived up to your expectations. If there's anything we can help out with send me an email on feedback@bulb.co.uk and I'm happy to help out. All the best, Curtis

Posted 2 years ago

“Hiked prices massively recently Wish they had offered a fixed rate tariff, like other companies. Misleading. Also I can’t get a display gadget for my smart meter despite calling in May 2021, apparently due to COVID?! Other companies are still operating effectively to meet customer needs so I’m not sure why bulb can’t. Not very impressed to be honest.”

Helpful Report

Posted 2 years ago

Hi Sandra, We've had to increase our prices as a result of rising wholesale costs in the industry. It's not something we've wanted to do, but it's been unavoidable. We also only offer the one variable tariff to make costs as fair as possible for all our members. We want to make sure everyone is on our best deal possible. I'd also like to make sure you're on our waiting list to have a new in-home display send out for your smart meters, I'm sorry we've not managed to get you one just yet. Could you email feedback@bulb.co.uk with a brief description of your issues so I can look into this for you? All the best, Curtis

Posted 2 years ago

“Bulb Energy decided to call a debt collection agency to recover funds from me that the landlord owed from before my tenancy had even started. I sent them all supporting documents and continued to receive threatening letters for weeks until it was resolved. Oh and then they started charging me more.”

Helpful Report

Posted 2 years ago

Hi there, I'm really sorry that we chased you for a debt that wasn't yours. Our debt collectors will use land registries to identify who lived at properties at different times, but this should have stopped once you submitted proof you weren't living there those dates. We've also needed to increase our tariffs lately as a result of rising wholesale costs in the industry, we avoided this as long as we could. To discuss any of this further could you send an email over to feedback@bulb.co.uk and I'm happy to help. All the best, Curtis

Posted 2 years ago

“Expensive and not as cheap as they make out.”

Helpful Report

Posted 2 years ago

Hi Carla, I'm sorry to see you're unhappy with what you've been paying Bulb. Could you drop us an email at feedback@bulb.co.uk if you'd like to discuss this further at all? All the best, Curtis

Posted 2 years ago

“Bulb promise eco-sourced energy, which is true, but my monthly bills went straight as soon as I joined, wiping out my joiner discount. They also send far too many updates and emails and demands for meter readings... So feel a bit chased by them. Wouldn't have signed up if I'd known all this noise would follow.”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry you're unhappy with the communications we've been sending out, and that you've ended up paying more than you were initially quoted. To discuss this a bit further could you send an email over to feedback@bulb.co.uk and we can lend a hand? All the best, Curtis

Posted 2 years ago

“Was promised a smart meter upon joining,that was over a year ago,app does not fully work with prepayment meters ,quite disappointed as expected more”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry you're unhappy with your Bulb experience so far. Our app should be fully integrated with smart prepayment meters if you have them. If not, we can definitely look at getting them installed for you. Can you send an email to feedback@bulb.co.uk so I can take a look into this for you? All the best, Curtis

Posted 2 years ago

“Prices have escalated in less than eight months - do yourself a favour and steer well clear”

Helpful Report

Posted 2 years ago

Hi Radeth, I'm sorry you're unhappy with our recent price changes. Whilst we didn't want to increase them, rises in wholesale costs made it unavoidable. If you'd like to discuss this further at all just send me an email on feedback@bulb.co.uk and I'm happy to help. All the best, Curtis

Posted 2 years ago

“Not a carbon neutral tariff. This company sells dirty power and disguises it by buying certificates which is dishonest and misleading in my view. Also they installed a smart meter and now say they cannot communicate with it.”

Helpful Report

Posted 2 years ago

Hi Michael, Thanks for taking the time to leave us a review. You can read more about where our electricity and gas come from here: https://bulb.co.uk/energy/ With regard to the faulty smart meter, I'm sorry about that. Please can you email us at feedback@bulb.co.uk so that we can look into that as a priority? Many thanks, Niamh

Posted 2 years ago

“My experience. Bulb has been reasonably priced and easy to communicate with over the phone and on the internet. The Live Chat stuff have been patient and answer queries promptly, certainly better than other companies. I would rate this 5 Stars based on this. However, my parents had an uncomprimisingly bad experience with bulb. Having recently purchasing a flat that was previously supplied by bulb, the debt left by the previous tenants was unfairly passed onto my parents because they responded to the agressive and pushy letters sent by debt-collectors to obtain any unpaid accounts. My parents had no such standing account with bulb prior to this but were relentlessly pursued by the debt collection agency despite having no responsibility to pay a single penny to bulb. My parents contacted bulb on numerous occassions and only after weeks of uncertainty and phone calls bulb eventually called off the debt collectors. This should have been done immediately once sufficient evidence was present that they were not responsible for the debt. Although it was the aggressive behaviour from the debt-collectors that made the process unpleasant. Bulb had the ability to call of the dogs as soon as they were made aware of the situation but made no action until prompted multiple times. This is the reason for this low score. Personally, I like Bulb and have used them for 4 years. But I am aware that other customers and even non-customers have had negative experiences where bulb is in control for the degree of nastiness that gets exerted on other people.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave a review on behalf of your parents. I'm really sorry to hear that they received debt collection comms for debt that wasn't theirs and that this wasn't dealt with promptly. Please can you email feedback@bulb.co.uk (if you're named on the interim account) or ask your parents to? We want to get this sorted for them. I'm sorry once again for the poor experience that they've had. Many thanks, Niamh

Posted 2 years ago

“Your prices were reasonable now they've risen to unreasonable.”

Helpful Report

Posted 2 years ago

Hi Luke, Thanks for taking the time to leave us a review. Sadly we had to increase our tariffs due to a significant increase in the wholesale costs of electricity and gas. This is not a decision that we've taken lightly and you can read more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We'll always give 30 days notice of any tariff change, and don't have exit fees in order to be as fair as we can. It's a variable tariff. Any questions, please email us at feedback@bulb.co.uk and we'll get back to you as soon as we can. Take care, Niamh

Posted 2 years ago

Bulb is rated 4.1 based on 3,919 reviews