Name: Bulb
Rating: 4.11

“Good prices, just not easy to use at all, website is absolutely awful and the app doesn’t even work”

Posted 2 years ago

Hi there, I'm really sorry that your Bulb account isn't working as it should. Please can you send us an email at feedback@bulb.co.uk so that we can get this sorted for you? Many thanks, Niamh

Posted 2 years ago

“Very unhelpful”

Helpful Report

Posted 2 years ago

Hi Kerry, I'm sorry to hear that you've had a poor experience with us and that you've found us to be unhelpful. Please can you send us an email at feedback@bulb.co.uk with a summary of the issue so that we can look into any problems for you? Many thanks, Niamh

Posted 2 years ago

“Changed to Bulb in March 2021 and have had 2 price increases from 15.775 to 18.628 per kwh and standing charge from 20.718 to 24.577 per day. Not impressed!”

Helpful Report

Posted 2 years ago

Hi Alan, Thanks for taking the time to leave us a review. I'm sorry about the price rise. We had to do this due to a significant increase in the wholesale costs of electricity and gas, even since March. You can read a bit more about this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We always give 30 days notice and don't have exit fees so that you can decide whether to stay with us. If you have any questions, please do email us at feedback@bulb.co.uk. Many thanks, Niamh

Posted 2 years ago

“Started off gd vut found i seem to be paying more especially in wonter then when i was with sse my last provider so have not been that happy or sure with the service at this time”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving a review. I'm sorry that you're paying more with us than you were with your previous provider. We want to look into this for you of course. Please can you send us an email at feedback@bulb.co.uk so that we can investigate this as soon as possible? Many thanks, Niamh

Posted 2 years ago

“Nice app and website, but had significant issues both when switching to Bulb initially, and then again when moving house. Accounts were not set up correctly in both instances, which led to significant confusion and energy supplies being shut off. Customer service was pretty poor and only when formally escalated to the complaints team were issues handled properly. Communication is awful, particularly through the live chat. Even now, months after moving, a query about final account balance is still unaswered. Overall, I wouldn't recommend Bulb.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I'm very sorry about the overall experience that you've had with us - that's not what we want at all. The processes of signing up and moving home should be simple so I have to apologise for that. We'll look into your final balance for you and get this all sorted. Please can you email us at feedback@bulb.co.uk with a summary of the issue so that we can investigate this for you? Many thanks, Niamh

Posted 2 years ago

“Three days after changing to Bulb, they increased their prices. I saved nothing by changing to them.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change for you. We aim to keep prices as low as possible for as long as possible, but we can't offer unsustainable rates, as our prices always reflect wholesale costs. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“Used to be good, went rubbish, poor customer service, prices going up and lazy attitude of staff”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've not a positive experience with us. If there's anything that we can look into and resolve for you, we'll be happy to do so. Would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 2 years ago

“Was excellent but now following several price hikes it is more expensive than other providers hence 3 star rating Also found addresses mixed up and not listed correctly which has stopped me from moving to another provider easily. I need to speak to bulb to sort it out . On the positive , the staff are extremely good, polite, intelligent and they always sort out your request or issue and get back to you when they say they will do so”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had a mixed experience with us. We would certainly like to look into this address mix-up for you, to get this resolved for you. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? Furthermore, you can read about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“Price has gone will change soon Back to oldsupplier”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Our tariff reflects the true cost of energy on the wholesale market, so as these costs are up by 29% since March, we have to reflect this in our tariff. You can read more about this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“I joined Bulb from EDF as the price plan was cheaper at Bulb and from renewable sources (however, as this is the national grid, that doesn’t make much sense). Since that time (roughly 3 months ago) I have had 3 price increases, taking my bill to higher than it was with EDF. In addition, I am bombarded with emails about getting a smart meter fitted. Seems that saying no isn’t enough. All in all, it’s very disappointing and not something I would recommend. I would recommend that you switch companies yearly, to ensure you are getting the best deal though.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices - those that energy firms pay for gas and electric - have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. Although all energy does come to your property from the National Grid, you can read here about how we ensure that our energy all comes from renewable sources: https://bulb.co.uk/fuelmix/ Also, I'm sorry you've received smart meter installation emails that you didn't want. We can stop these for you - would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth please? All the best, Lou

Posted 2 years ago

“Was excellent but now following several price hikes it is more expensive than other providers hence 3 star rating Also found addresses mixed up and not listed correctly which has stopped me from moving to another provider easily. I need to speak to bulb to sort it out . On the positive , the staff are extremely good, polite, intelligent and they always sort out your request or issue and get back to you when they say they will do so”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year and that you have had an issue with the listing of your address on the national database, that has made it difficult for you to change suppliers. So we can get this sorted for you, would you be able to send us an email to feedback@bulb.co.uk, outlining what the address should be, so we can get this corrected? All the best, Lou

Posted 2 years ago

“Increased my energy prices almost immediately after joining.”

Helpful Report

Posted 2 years ago

Hi Dominic - we offer our members a variable tariff, which reflects the true cost of energy. Unfortunately, wholesale energy costs have continued to rise this year, and so our rates changed to reflect this on Monday 21 June. You can read more about why we've changed our rates at our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21

Posted 2 years ago

“Am not sure if the customer service team are really customer focused. They seem confused and hardly understand your query. You end up going over and over and over the same question”

Helpful Report

Posted 2 years ago

Hi Iries, Thanks for leaving us a review. I've been able to find your account from the email address associated with your review, and I can see that there was some miscommunication regarding your meter exchange that led to a poor member experience for you. I'm sorry for this, and I can see that my colleague has also raised a complaint for you to this end. If you do require any more help with this, you can reply to my colleague's last email and they'll be able to help you directly with this. If there is anything else that you would like any help with, feel free to get back in touch with us. All the best, Lou

Posted 2 years ago

“Two price increases within the first two months of being with Bulb , first time using U switch who recommended Bulb , never again. Will give it a couple of months then review again , hopefully no more price increases.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“I've had quite a few account issues I'm afraid; was fine until I moved homes; had 3 copies of the account, was double-billed (offered a £5 gift for all the troubles), was on prepaid for months even when I had been moved to credit, ... to be honest, it's been a struggle, though there have been helpful people...still, my particular experience has been messy and frustrating. I'm not the type to moan...but I am being honest about my experience. Thanks”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry that your moving process wasn't as smooth as we would have liked it to be with us. I hope this has all been resolved for you now, but if it hasn't, would you be able to get in touch with us about this? If you could send us an email to feedback@bulb.co.uk with your account details, we'll be happy to check your account oven and ensure it is all ironed out. All the best, Lou

Posted 2 years ago

“Not great, moved from OVO to save money, 5 days after I committed to the contract they put the prices up; they must have known at the time of sending quotes. Costing me more now that when I was with OVO, Not happy.”

Helpful Report

Posted 2 years ago

Hi Terence, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. We always give our members 30 days notice in advance of a price rise before it goes into effect and therefore, we're not able to give any warning further in advance than this. You can read more about this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“Iv only been with the company two months and they sent me a bill to say Iv used £1000 gas. As if!!!!”

Helpful Report

Posted 2 years ago

Hi Claire, Thanks for leaving us a review. It definitely sounds like something has gone awry with your billing here, so I'm sorry about that. So that we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 2 years ago

“Still with Bulb but very disappointed by two price hikes within the first few weeks of joining.”

Helpful Report

Posted 2 years ago

Hi Rod, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Prices on the wholesale market are at their highest currently, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“We did not realise they charge a month ahead rather than at the end of a month's use until after we joined. I was told I could not pay the average each month over a year- as I did not want a smart meter. Then received zxa letter saying I could.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We do let you know when you're signing up that your first payment is taken on the day that we take over your supply, but I'm sorry that you weren't aware of this. Also, the way we calculate our payments is by taking your payment over the course of the coming year and dividing this by 12. This is regardless of whether you have a smart meter or not - we don't differentiate. You can read a bit more about how we bill for energy here: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-Bulb-charges-for-energy-usage If you would like any other help with this, don't hesitate to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 2 years ago

“18 months on and still no smart meters installed just keep getting fobbed off with 'not in my area yet but will be soon'. I'm currently sorting out switching.”

Helpful Report

Posted 2 years ago

Hi Rebecca, Thanks for leaving us a review. I'm sorry you're not yet able to have smart meters installed - we want as many people to have smart meters installed as we can, and we're currently working on any of the issues that are stopping our members from being able to have smart meters installed. If you would like to discuss this further, feel free to send us an email to feedback@bulb.co.uk and we can take a look into this for you. All the best, Lou

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Bulb Reviews