Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad at communication, I switched with them because my last provider couldn't put me on a credit meter. Sadly I'm still waiting to hear back from bulb about putting me on a credit meter. Thinking of switching again. Ridiculous!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you're still waiting for your meters to be exchanged. There can sometimes be some delay with this, especially as we will need to run soft credit checks in order to change members from Prepay to credit. However, we'll be happy to follow up on this to see how this is progressing for you. Would you be able to send us an email to feedback@bulb.co.uk, so we can look into this for you? All the best, Lou

Posted 2 years ago

“Had to make a complaint to the regulator about them.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you had to escalate your complaint externally. If you've raised a complaint with the Ombudsman, our Member Resolution Team will be in touch with you about this. If you require any other help, please do email us at feedback@bulb.co.uk. All the best, Lou

Posted 2 years ago

“One of the worst companies I have come across with when needing support!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you haven't had a great experience with us, as we really do strive to provide excellent member support. If there's still anything that you require help with, would you be able to send us an email to feedback@bulb.co.uk with your account details, and we'll be happy to give you a hand. All the best, Lou

Posted 2 years ago

“Price hike to my bulb Business electric 12.53p to 17p plus the vat and CLV etc - there is however no exit penalty with Bulb, so we switched to EDF @ 14.45p on a two year contract. Gas also increased, but will stick with it over summer and see how things pan out”

Helpful Report

Posted 2 years ago

Hi Mark, Thanks for leaving us a review. You can read the reasons for this change for the business electricity tariff here: https://help.bulb.co.uk/hc/en-us/articles/360060086052 We haven't put our gas prices up, but we are glad that you're staying with us for this fuel. All the best, Lou

Posted 2 years ago

“I’m moved to Bulb less than two months ago and they’ve increased the prices twice during that period. Unreal, very disappointing. However, I do like the app + referral scheme.”

Helpful Report

Posted 2 years ago

Hi Joe, Thanks for leaving us a review. I'm sorry for the unfortunate timing of these price changes. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. You can read more about the reasons for this most recent price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any questions or need any other help, do let us know by emailing feedback@bulb.co.uk. All the best, Lou

Posted 2 years ago

“I recently changed suppliers from Wholesale Domestic to Bulb and it cost me £175 - I should have just stayed with them”

Helpful Report

Posted 2 years ago

Hey there We're sorry to hear you've found it expensive to switch- we can take a look into your payments and meter readings for you if you'd like. Send us an email at feedback@bulb.co.uk and we'd be happy to help

Posted 2 years ago

“Good value for money however no option to be pre pay and have a smart metre which is very essential to me as I work anti social hours and 13 hour shifts sometimes I find I run out of electric and can’t get any more. A smart metre with online top up would be ideal. British Gas offer this.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We do offer Smart Pay As You Go for eligible members, so we'll be happy to look into this for you. Would you be able to send us a picture of your current meter and account details to feedback@bulb.co.uk, so we can see whether we would be able to do this for you? All the best, Lou

Posted 2 years ago

“I can get nobody to talk to. I did not get my warmdiscount as I alway got from EDF”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thanks for leaving us a review. I'm sorry to hear that you've had difficulty getting in touch with us. Our phone lines are open from 9am to 5pm Monday to Friday, but you can also contact us on this same line outside of these hours if you have an emergency. Also, you can contact us via email at help@bulb.co.uk, or contact us via social media too. Furthermore, I'm sorry to hear that you didn't receive your Warm Home Discount with us. Unfortunately, Ofgem - the industry regulator - sets different eligibility for each supplier, so it can be that you were eligible with your previous supplier and not with us. I'm sorry if this is the case. Although we won't be able to get this for you for this year, we can look into why you didn't receive it this year if you would like me to. If you would, please email us at feedback@bulb.co.uk with your account details and we'll be happy to look into this. All the best, Lou

Posted 2 years ago

“Started off great. Is it two hefty increases we’ve had in six months?”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year Unfortunately, wholesale prices - those that energy suppliers pay for gas and electric - are at their highest levels since 2018 due to post-lockdown demand. As a result, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about the reasoning behind this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“I think bulb is really expensive I'm now paying a lot more for gas and electric since I switched”

Helpful Report

Posted 2 years ago

Hi Jason, Thanks for leaving us a review. I'm sorry that you're not making a saving with us since switching over. We'll be happy to look into this for you, if you would be able to send us an email to feedback@bulb.co.uk with your account details. All the best, Lou

Posted 2 years ago

“had a difficult process of joining Bulb, and once i eventually joined after waiting 2 months they put up the prices so will be leaving”

Helpful Report

Posted 2 years ago

Hi David, Thanks for leaving us a review. I'm sorry that you had difficulty switching over to us and then for the unfortunate timing of this price change also. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March. You can read more about the reasoning behind this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you do require any other help, please don't hesitate to get in touch with us on feedback@bulb.co.uk with your account details. All the best, Lou

Posted 2 years ago

“Been with Bulb for about five months and already had two price increases. Be careful folks!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices have increased to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“in less than 2 months they had raised the rate twice.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 I hope the information in the blog post makes things clear, but feel free to reach out to us on feedback@bulb.co.uk if there’s anything else we can help you with. All the best, Lou

Posted 2 years ago

“Still waiting to go on to a monthly payment”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. Sorry that there's been a delay in you being able to change over from Prepay to monthly Direct Debit. I can look into this and see how this is going and whether there's anything I can do to get this moving for you. Would you be able to send us an email to feedback@bulb.co.uk, with your account details so we can look into this for you? All the best, Lou

Posted 3 years ago

“Very disappointed as I changed to Bulb & within a couple of weeks have put the tariffs up. Apparently it is going up again”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. You can read more about the reasons for this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Not so cheap .if entitled to warm home discount.don't get it even tho sent details .now switching .funny tho got text reminding bank holiday if nead help topping up.never received before .only now am awitching”

Helpful Report

Posted 3 years ago

Hi Sie, Thanks for leaving us a review. I'm sorry that you didn't receive your Warm Home Discount - I would certainly like to look into this, as you should definitely have received your Post Office voucher for this if you were eligible and your application was completed correctly. Also, these text reminders you've received are a new service that we have just begun to roll out, in order to help support our members and to ensure that they have enough credit going into the Bank Holiday weekend. So I can look into this and anything else on your account, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“Firstly, though I've only been a Bulb customer for two months, prices have already risen twice. I can understand increases in wholesale energy prices forcing Bulb into this, but why also sneakily increase standing charges? Secondly, I tried to use a referral code. It didn't work. When the person I gave it to complained, instead of support fixing it immediately, the potential new customer was told they had "done it wrong" and should "try again tomorrow". Thirdly, the Bulb smartphone app is useless. Despite me having a smart meter, electricity readings are sporadic and all "estimated" (gas, oddly, is fine). This makes the energy usage graphs inaccurate and pointless, making it impossible for me to monitor my usage accurately (the main selling point for smart meters). Bulb should look at the nPower app to see how it should be done. Overall, Bulb are clearly out of their depth and I cannot recommend them to anyone. I will be switching away at the earliest opportunity.”

Helpful Report

Posted 3 years ago

Hi Steve, Thanks for leaving us a review. I have been able to find an email address associated with your review. I would like to look into this situation with your electricity smart meter to see how we can get this ironed out for you, and I've also addressed your other questions and queries there too. All the best, Lou

Posted 3 years ago

“Since I joined price went up twice and its been only 3 months”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Unfortunately, wholesale prices - those that suppliers pay for gas and electric - have risen to their highest levels since 2018, This is due to post-lockdown demand. If you want any more information about this, you can read our Blog post about this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Set up was easy and well detailed Price has gone up twice in two months. Albeit not fully in bulbs control due to external factors, they could look after new customers by freezing any price increases for the first year! What’s a little bump to their business revenue?”

Helpful Report

Posted 3 years ago

Hi Rich, Thanks for leaving us a review. Unfortunately, we don't offer fixed rate contracts, all our members are on our single variable-rate Vari-Fair tariff. This means that you are automatically on our cheapest tariff. Also, it means that, as this tariff is based off of the true cost of energy on the wholesale market, it can go both up and down. If you have any further questions about this, you can send us an email to feedback@bulb.co.uk and we can give you a hand. All the best, Lou

Posted 3 years ago

“Service is ok but they promised £50 for a friend joining with them and never happened”

Helpful Report

Posted 3 years ago

Hi Juan, Thanks for leaving us a review. I'm sorry that you didn't receive your referral credit as you were owed. I'll be happy to look into this for you though - would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

Bulb is rated 4.1 based on 3,919 reviews