Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed that within 2 days of switching to Bulb they emailed to say there was an increase of 34p a day so approximately £10 a month. I believe they were very underhanded giving low prices to reel customers in .”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We're sorry for the unfortunate timing of this price change. We do give members 30 days' notice before any price changes come into effect, in order to allow them to switch away during this period. If you would like to discuss this further, please don't hesitate to get in touch with us on feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Very expensive utility company. Will be looking to switch”

Helpful Report

Posted 3 years ago

Hi Marc, Thanks for leaving us a review. I'm sorry to hear this, but of course we do recommend checking to ensure you're always getting the best deal. If you would like to discuss this any further, or have any other questions, don't hesitate to send us an email to feedback@bulb.co.uk with your details so we can give you a hand. All the best, Lou

Posted 3 years ago

“Price increase literally weeks into signing up. Very disappointing. Quoted a competitive price to get us in, and then up the price went. Regulators need to get control of this type of strategic behaviour! ☹️”

Helpful Report

Posted 3 years ago

Hi Chris, Thanks for leaving us a review. I'm sorry for the poor timing of this price change. We do announce price changes with 30 days' notice until they come into play, in order to give members time to switch away should they want to - this is requirement by the energy regulator, Ofgem. You can read more around Ofgem's policy for notification of price changes here: https://www.ofgem.gov.uk/gas/retail-market/market-review-and-reform/notification-price-changes Also, you can read about the reasoning behind our price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you have any other questions or queries, please don't hesitate to reach out to us. You can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“No idea, just stop bugging me to review something I have had for a few weeks.”

Helpful Report

Posted 3 years ago

Hi there, i'm sorry to hear that we have continued to ask you to review us after a short period of time. So we can ensure this stops, please email feedback@bulb.co.uk and we can take a look into this for you - Nathan

Posted 3 years ago

“If you want to know where you stand with how much are on your meters ,don't use bulb they only update once a day it's absolutely useless”

Helpful Report

Posted 3 years ago

Hi Kath, I'm really sorry to hear this. Currently the Bulb app will update the balance everyday at midnight, however it is possible to view the live balance on the meters themselves. If you would like any more help please email feedback@bulb.co.uk - Nathan

Posted 3 years ago

“I have been with bulb for about 5 years and no complaints until now. We moved house on feb 22nd 2021 and informed bulb about 2 weeks before the move that there was a card gas meter fitted and I would like it changed . I was told this could be done when British Gas okey it after April 20th. I am still waiting and rec dived an email saying I would have to cont them 3 days ago. Whilst this has been going on bulb have been charging me for gas that I have already paid for by card.I am very disappointed with their level of service am attitude to my dilemma.”

Helpful Report

Posted 3 years ago

Hi Stephen, i'm sorry to hear about your negative experience. Once we have done some initial checks, we would be able to discuss the options in regards to exchanging your meter. So we can investigate this further, please send us an email at feedback@bulb.co.uk and we'll get back to you as soon as we can - Nathan

Posted 3 years ago

“Not happy you put the price up just after I came to you”

Helpful Report

Posted 3 years ago

Hi there, I'm sorry to hear about that. We don’t like increasing our prices, but because our tariff reflects the true cost of energy, we have to change our prices when costs change. As soon as the price of supplying energy falls again, we'll gladly pass on the savings to our members. If there is anything that we can do to help, please feel free to email us at feedback@bulb.co.uk - Nathan

Posted 3 years ago

“Expensive seem to be topping up gas and electricity more than previous suppliers.”

Helpful Report

Posted 3 years ago

HI Andrew, i'm sorry to hear that you have been topping up more than usual, there are a few possibilities into why this could be happening. So we can investigate this further, please send us an email at feedback@bulb.co.uk and we'll get back to you as quickly as we can - Nathan

Posted 3 years ago

“The initial tariff was attractive, but they put the prices up a month after I joined. In hindsight I should’ve gone elsewhere and got a fixed tariff.”

Helpful Report

Posted 3 years ago

Hi Ben, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. You can read more about the timing of the price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 If you would like any help or assistance with this, please don't hesitate to email us with your email, full address, full name and date of birth at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“No monitor left, meter readings unable to be taken. What use is that?”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. It sounds like you haven't had an IHD (In-Home Display) unit left by the engineer after you had a smart installation, so if this is the case, I'm sorry about that. I'll be happy to request one for you through our internal form. Also, you can still take meter readings from the meter. Our meter reading guide for this is here: https://help.bulb.co.uk/hc/en-us/articles/115001232832-How-to-read-your-meter So I can give you a hand with this, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

“Moved over to bulb and unfortunately I’m now paying more then I did with my old company because after the move you upped your prices”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We don’t like to increase our prices, but we have to change our prices when costs change because our tariff reflects the true cost of energy. By March when the price change was announced, wholesale costs were 31% higher than they were the previous September. You can read a little more about the rationale behind this price change on our blog here too: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 All the best, Lou

Posted 4 years ago

“Putting prices up for not being informed”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - before our most recent tariff change, we did send out emails to every member who would be affected. This gave all members 30 days' notice before the tariff change would come into effect. I appreciate that you may have missed this email however, and if this is the case, I'm sorry about this. If you would like any further help with this or to discuss this with us, you can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Not impressed with the service can't get in touch by phone, when I eventually did get though I immediately got cut off not impressed.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that we were experiencing some issues with intermittent phone service. This issue is now fixed, so you shouldn't have any more issues getting back in touch with us. Alternatively, if you would like to contact us through another means, you can send us an email to feedback@bulb.co.uk, and we can give you a hand with anything you require there. All the best, Lou

Posted 4 years ago

“I have rated this because I need 2 new meters I understand this pandemic. However to my question of new meter being put in I was told sorry because I'm in Scotland. Everything else I would rate high.”

Helpful Report

Posted 4 years ago

Hi Carol, Thanks for leaving us a review. Until recently, we weren't able to conduct any meter exchanges in Scotland due to the national lockdown. However, this has now been lifted so we should be able to help you with this now. So I can look into this for you, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Just stop with the ridiculous amount of emails. I feel inundated with them, so much so that I am seriously considering finding another supplier.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - we do still have to send out payment reminders and your statements each month, but if you've received other communications about, for example, smart meter installations that you would rather not receive any more of, we can certainly stop these. So I can look into this for you, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“120 £ per month to pay electricity, I think it is outrageous! No electricity company I have ever heard of, is charging that much to anyone.”

Helpful Report

Posted 4 years ago

Hi Andreea, Thanks for leaving us a review. I'm sorry to hear you're concerned about how much you're using each month. Would you be able to send us an email to feedback@bulb.co.uk, so that we can look into this for you? All the best, Lou

Posted 4 years ago

“After submitting meter readings and being told how much we’ve spent on usage we got charged twice as much but still saying our account is in good shape?”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Even if you've had a high statement, due to increased usage, it is still possible that your account is in a good shape. Account shape depends on a number of factors, including Direct Debit amount and credit/debt amount. I'll be happy to look into this for you, if you would like. So I can do so, would you be able to send me an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Not impressed , unable to organise a meter swap after months of waiting . Would not recommend”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you haven't been able to have your meter exchanged as planned. We have, until recently, had some restrictions on meter exchanges due to COVID lockdowns and policy surround smart meter removals. However, we should now be able to accommodate you in this. So we can give you a hand, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“But prices up, was owned money from u but never got it”

Helpful Report

Posted 4 years ago

Hi Tina, Thanks for leaving us a review. I'm sorry to hear that you're still waiting for a refund from us. If this is after a change of supplier, this should be an automatic process after you've had your final statement generated by us. This can take up to 6 weeks however, so if you're still waiting for this, this may be why you are yet to receive your refund. Either way, I'll be happy to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk, so we can give you a hand with this? All the best, Lou

Posted 4 years ago

“Bulb is ok but my monthly payments keep changing and I don’t believe I use what they say I use”

Helpful Report

Posted 4 years ago

Hi Tracy, Thanks for leaving us a review. I would like to take a look into this for you - would you be able to send us an email to feedback@bulb.co.uk, so we can give you a hand with this? All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews