Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following the uswitch website I moved to Bulb from npower for my energy needs. Quoting a cheaper deal than other companies. Within the month Bulb put up energy prices and also asked me to increase my monthly payment. Needless to say I wasn’t too happy at this and will remember it when it comes to switching in the future.”

Helpful Report

Posted 4 years ago

Hello Edwin. Thanks for leaving us a review of Bulb. Unfortunately we did have a price increase but the cost of energy has increased. We offer a variable tariff which means the cost we charge reflects the cost of wholesale energy. On occasions this would mean an increase in direct debit to ensure this increase is covered. If the cost of energy does decrease we will notify you of this change. Best, Carl

Posted 4 years ago

“Cost went up from initial agreement by £20 pcm after 2 months. So it’s not worked out any cheaper for switching.”

Helpful Report

Posted 4 years ago

Hey Thanks for your review. I am sorry to hear your payments have increased. When you originally sign up to Bulb, we recommend entering your annual consumption so that we can accurately calculate your monthly direct debit. We appreciate that this information isn't available to everyone, so as an alternative we ask a few simple questions about your home and usage habits. We then estimate a quote with help from Energyhelpline to try and get it as accurate as possible. If you would like us to take a more detailed look into your account please send an email to feedback@bulb.co.uk with this review as your reference. We can then investigate for you. Best, Carl

Posted 4 years ago

“i am using £20 a week now with bulb but when I was with OVO I was using around £12? Its almost doubled. Nothing in my house has changed.”

Helpful Report

Posted 4 years ago

Hi there, thanks for leaving us a review. I'm sorry to hear that you're not using more credit on your meter, having changed to us. We would expect our members to be using more over the Winter due to the weather being colder and the nights being darker, but nonetheless, I'll be happy to check that everything is correctly set up on your meter. I've sent you a private message, so we can look into this for you. All the best, Lou

Posted 4 years ago

“Hook you in on a tasty looking tarriffs then prices just shoot up month by month, luckily I can switch, the £15 fee threats and bill building don't sit well too, wish I could charge them £15 for there raft of errors.Bye bulb!!”

Helpful Report

Posted 4 years ago

“Bulb will unilaterally greatly increase the direct-debit if there is just the slightest deficit in an account towards the end of winter, even if an account is well over £100 in credit at other times of the year. The supply companies should be required to get the customer's consent to increases in the direct-debit of say more than twice the rate of inflation! Since their debit-charging algorithm is highly in their favour, they are of course very content with it. With a deficit of less than a pound at the start of February, Bulb decided, via their algorithm, that I should be paying more than twice what I had been paying, every month of the year!”

Helpful Report

Posted 4 years ago

“Constantly having estimated reads that pump my monthly payments up from £75/m to £220/month and pending payments that put me into a debt situation that exacerbates the high billing. Annoying when we use less than £40/month electricity now we are renewable.”

Helpful Report

Posted 4 years ago

“The customer service is shocking, and when you have an issue you are made to feel like it’s your fault, even though no one has explained or emailed you to state anything.”

Helpful Report

Posted 4 years ago

“Great while everything is in order but if you have issues terrible. Lack of staff, poor response and terrible compensation. Grown too fast too quick and very poor customer relations. Avoid, there are many better green providers”

Helpful Report

Posted 5 years ago

“They told me I would save money, so I went with them. Every month they told me I had to pay more money. They then left it a while, when they got in contact again I was in arrears. They ended up being way, way more expensive than my original company.”

Helpful Report

Posted 5 years ago

“We’re had a so called smart meter installed but the hand held console has never worked. I have called the very amateurish sounding customer help line and have been told there is a “ waiting list”. Utterly useless company.”

Helpful Report

Posted 5 years ago

“When requesting our refund our account was 146 in credit. Then all of a sudden they issued us a bill of 175 based on readings. Readings which when they were taken were under the estimate values they had used to calculate that our account was 146 in credit... I would not recommend bulb. They also lost the readings I had submitted through the app so had to use readings my landlord had to get 3 weeks after move out, really is a terrible service. And on top of this the billing system had stopped issuing us bills from October so they had to then fix all this which also calculated the account being in 146 in credit... ! They come across as the cheaper alternative but when closing they obviously add extra charges which then makes them one of the more expensive providers! STAY AWAY! I was actually quite happy with the service until this! Was even considering using them for my student flat next year. But because this blatant miss truth i cant justify it.”

Helpful Report

Posted 5 years ago

“Bulb stopped sending me notifications for meter reading. Got a silly response from customer service. The TV ads were pathetic I feel - animated rubbish - waste of money. Also when you print your bills all the pink and blue are used up in the printer because the bills are all in pink and blue. I feel the wheels are coming off from this firm. Good thing was when there were no problems switching from them.”

Helpful Report

Posted 5 years ago

“Appalling service. Readings are estimated if you haven't submitted them in time but readings that follow are ignored. Trying to have accurate statements is so hard work because you either have to submit early or email Bulb. It isn't worth telephoning because there's always a long wait. I rigorously submit monthly readings and my previous lender, SSE, stood hands and shoulder ahead for public service.”

Helpful Report

Posted 6 years ago

“We changed over to Bulb from EDF after a comparison site said we would save £200 a year, when in fact our bill has been more every month this year than last and usage has stayed the same! not Impressed”

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Posted 6 years ago

“Everything was fine until out of the blue it was announced that, despite 2 earlier rises, their gas price would be increasing by more than 26%!!! Will be moving on.”

Helpful Report

Posted 6 years ago

Bulb is rated 4.1 based on 3,920 reviews