Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was joyfully when trading with this company hoping and making sure my investment will bring a great profit, I started with a sum of $40,000 and was expecting a total profit of $100,000 which I can only withdraw unit my profits are complete I traded well and even pay more money for some necessary means, as time goes by, my profit was completed, and I was unable to withdraw my money, and my account was also blocked asking me to pay another ransom I was battling with them for months but I was still unable to make a withdraw, until I came across testimonies about how Mrs. Bruce Nora has been helping people in recovery there money back I didn't believe at first but I had to risk it , I got in contact with her and followed all necessary information, it happens that all my money was recovered in total both my profit I am very grateful to Mrs. Bruce Nora for helping me, if you had been a victim of scam get in contact with Mrs. Nora today: Email:: b__r__u__c__e__n__o__r__a__2__5__4__(__A__T__)__g__m__a__i__l__.___c__o__m. Whatsapp:: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”

Helpful Report

Posted 8 months ago

“Incompetent fools Waited more than 30 minutes on hold. Extremely rude staff and diabolical service. Its a nightmare to get a refund. Staff don't care or understand. Lady cut me off. No wonder you're in Administration and gone bust. Should be no stars for these incompetent fools. Hall of shame These fools need sacking Sanele Naeema Date of experience: 24 April 2023”

Helpful Report

Posted 2 years ago

Hi Mohammed, Thanks for taking the time to leave your feedback. I am sorry for the poor service and difficulty in redeeming your refund. At Bulb we aim to provide the best possible service and it sounds like you have not received that here. I have sent you an email directly about the issue. If you wanted to discuss it further please get back to me there. All the best, Ashleigh

Posted 2 years ago

“I have very little words to express the distress that has been caused to me by these incompetent beings. They've continued to send me estimated bills on a vacant property. I decided to pay £250 because they wouldn't resolve anything, got sent another bill that they've put in collections. Spoke to 6 useless customer service staff and they've no idea ! No notes, no resolution, no follow-up ! Called yesterday and was told I'd receive a call today ! NOTHING !!! If you're considering joining this service, please don't ! The suffering to one's mental health isn't worth”

Helpful Report

Posted 2 years ago

Hi Jessie, Thanks for leaving a review, I'm sorry to hear you've not had a good experience while trying to get this issue sorted. This is not the level of service we aim to provide at Bulb. If a property is empty then estimated bills are automatically generated in the absence of actual readings. If you can get some readings from the property for us then we can revise the billing and issue a refund if that is needed. I will send you an email directly from myself so we can work towards a resolution for you. All the best, Katie

Posted 2 years ago

“Can't wait to move over to octopus this company are useless had nothing but trouble with my meter not taking payments I spend half my days calling them to sort it out”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review, I'm sorry to hear about the issues you are having with your meter and topping up. I have sent you an email directly from myself, please reply back to that with your account details so I can take a look into this for you. All the best, Katie

Posted 2 years ago

“Was put on hold and left ...had to call back before another operative did (maybe ?) What I was told would have been done yesterday ...getting a bit fed up calling bulb now.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. From your account, I can see that you have been experiencing issues when topping up your Smart meters as well as when making requests to transfer an amount from one meter to another. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“Absolutely disgusting customer service”

Helpful Report

Posted 2 years ago

“They are just no words that can describe the pure frustration I’ve experienced with Bulb. After a total of 6 calls and 5 email chains and counting, my issue still hasn’t been resolved as of today. I was only in the property for 3 months and I tried to sign up and set up a direct debit with Bulb several times online. When I finally received a letter from bulb and used the code, I thought I had completed a direct debit online, but I received a text stating I would be charged a late payment fee if a direct debit was not set up by 1st of the following month. So clearly the direct debit was not set up properly, so I called to set up my direct debit over the phone. When this was completed, I specifically asked if I should pay off the balance now so that I am not charged a late payment fee, but customer support assured me that now a direct debit has been set-up that the late payment fee will not be charged. I was subsequently charged a £15 late payment fee because I supposedly did not contribute a single payment despite customer support stating I specifically wouldn’t get fined if I set up a direct debit. I contacted Bulb several times via call and email over this, they even had the audacity to say ‘you could’ve called us to make a payment’ which is exactly what I did but they failed to acknowledge that. I really had to scream and shout about this, but they eventually credited the £15 late payment fee - as I suspect all calls are recorded and they would’ve heard the misinformation fed to me. To make things worse, when I moved out and logged into my online account to submit my final meter readings and make the final payment, it said my online account was now being closed – I had never asked for my account to be closed but it turns out somebody switched energy providers at the address, so it automatically closed my account. As such I did not have the options or functionalities on my account to submit my final meter readings and make any payments. I followed up with calls and emails which came back with unhelpful responses ‘you can do this all online on your account’ or ‘there’s nothing we can do because your account is closed’. Someone had however, managed to update my gas meter reading but not my electricity meter reading, so it’s clearly possible... of course it’s possible! However, I have logged back into my account and seen that updated gas meter reading has been reversed out. I am close to giving up entirely, this company is an absolute joke and I cannot fathom the sheer incompetence of this energy company.”

Helpful Report

Posted 2 years ago

Hi Kay, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. From looking at your account I can see that a direct debit was set up and the £15 late payment fee was also removed from your account. I can also see that my colleague updated your final bill, for the beginning of March, to the meter readings you provided and that you have also paid off the outstanding balance yesterday. Whilst I am sorry that this process hasn't been as smooth as both we and you would have liked, I can see that your account is now settled. I have also sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there. Regards, Lloyd

Posted 2 years ago

“Worst company in the world stay clear of them”

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Posted 2 years ago

“Very poor service”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“I have been with bulb for years since being up here but lately the service has been terrible since we have started the switch from prepayment meters to smart meters. They said they will update you and your meters instantly or quicker but in actual face it's a much slower process. They have robbed me on my money and not yet credited it to my account. Seriously considering moving suppliers now and have massively put me off. Customer service staff are just as unhelpful too”

Helpful Report

Posted 2 years ago

“No gas for 3 months! They can’t sort out their own meters! Shocking company, worst I’ve ever felt with! Can’t move company until I’ve sorted the problem, probably be another 3 months…total joke ….Avoid”

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Posted 2 years ago

“Trying to get a previous business name removed from an account and a new business name added without any success.”

Helpful Report

Posted 2 years ago

Hi Ian, thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry that you have had difficulties getting the name on your business account changed. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. Looking at your account I can see that one of my colleagues has been in touch and has changed the name for you. Regards, Lloyd

Posted 2 years ago

“The employee was ok. However they said they sent a email for additional information I’m peeing blood. I’m on esa that’s part of universal credit. I only want a display meter and a engineer to change my smart meter to a come out”

Helpful Report

Posted 2 years ago

“Absolutely useless. I have not electricity, with no gas to flat and they say they will sort the issue out with the meter in 3 to 4 weeks”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry that you are having issues with the supply of electricity to your property. I have checked the national database and there is no gas supplied to your property. If your electricity isn't working, please call our emergency line on 0300 303 0635, using option 1 to speak to a member of our emergency team. I've also sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“Terrible company, customer services are a total joke. Ignored my complaint for months, took to Ombudsman and won. Absolutely no understanding or support, just interested in making money at all costs. Denied sending me an email which was very clearly from them and included very specific information. Avoid”

Helpful Report

Posted 2 years ago

“I received an email regarding a refund but was not told when I will be refunded. Contacted them multiple times throughout an entire month, no actual response, just generic replies about what services they offered. Statements are a mess, I was suddenly in debt for over £1000 and then suddenly in credit for over £800, all in one day. Had to phone them multiple times to get them to issue me a bill for the month of Jan 23, took them 2 weeks and countless calls to somehow manage to do that. Had to contact the Ombudsman to raise a formal complaint”

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Posted 2 years ago

“If you want to be financially challenged on a monthly basis join Bulb. They estimated my usage to cost £770 for January after giving them further readings the bill was calculated at £330. I instructed them not to take £770 and they told me the lowest direct debit they would accept was £390. So they took this then 2 days later withdrew £260. I tried to call them with no joy as there customer service is garbage. I am now going to instruct my bank that the 2nd withdrawal is a fraudulent transaction and that Bulb have stolen £260 illegally from my account. Thought I was doing my bit towards saving the planet but looks like I am just lining the pockets of the corporate elite. No wonder this company has gone to the wall their customer service is shocking. Wish I had never switched to this company.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for taking the time to share your feedback with us here on Reviews.io. I am sorry that there had been some confusion regarding your direct debit payments as you switched from paying via a variable direct debit to going back to a set monthly amount. I appreciate this is frustrating and I would like to resolve this as soon as possible for you. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“Service is discusting I moved in to my flat on the first of February my gas metre wouldn't work can't top it up they keep asking for photos and videos of the metre. It's been 17days and the gas metre still won't let me top it up I have no heating and no hot water but they just keep fobing me off. Can't wait to get it sorted then I am changing supplier 😡”

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Posted 2 years ago

“I used bulb for a few years and was happy. But that is because there were no issues to resolve. Now I have spent three months, six phone calls, and many emails to claim a overpayment refund. They are just not sending me the money by being, or pretending, to be useless. It is very annoying.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us a review. We are sorry that the refund you asked for was not sent. To comment further we would need your account details so we can access your account. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“So much to say, not helpful provider”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews