Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulb is just using your credit for the interest and making the books look better. I've got £600 in credit, and they want to put my DD up by an extra £10 a month. I asked for a refund on my credit and was met with a very ride CS person whom I couldn't understand, she basically told me they couldn't do a full refund and will see how much they would be willing to do, still didn't get a partial refund. These big corporate companies have got way to much power. We the public need to start creating our own T&C's which are presented to the business if they wish for our business.”

Helpful Report

Posted 2 years ago

Hi Jamie, Thanks for taking the time to share your review of Bulb. We’re very sorry for keeping you waiting here. Getting a refund on your credit is something we wish to be as efficient as possible so we are sorry that you have not had your request actioned. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“I have never had bad experience with Bulb (They were always fab) until recently, billing has been a nightmare, can’t get a straight answer from anyone. Still waiting for my Smart meter to be connected, it has been installed nearly a month now. It is also difficult to actually get in contact with anyone. Live chat never seems to work now. Hope somebody at Bulb/Octopus is reading. I would AVOID IF YOU CAN. I intend to switch to somebody else as soon as possible. Been with them for long time and used to recommend them too. NOT NOW AVOID.”

Helpful Report

Posted 2 years ago

Hi Chris Thanks for taking the time to leave us a review. I am sorry to hear that your smart meter isn’t currently providing us with readings. There can be various issues that cause problems with smart meters connecting to the smart network but one of the most common is a connection issue with the Communications Hub which sits on top of your electricity meter. This hub is the part of your meter setup that sends readings to Bulb and your in-home display. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“I'm in credit by £1100 due to bulb estimating wrongly even though they were sent readings. Now I've asked for a refund which was promised over 4 weeks ago, 12 phone calls, 12 different excuses, 12 promises and now today I've been told I need to wait til 21st for a payment review to be complete, surely this isn't legal!! Customer service lie just to get you off the phone, managers have no idea. I'm now using a smart meter, I use £12 a month and they are asking I pay over £100. Disgusted, Even been sent emails out saying money is on way, blatantly lying. When asked about complaint procedure they said they need to lodge a complaint. Thieves.”

Helpful Report

Posted 2 years ago

“i asked you to delete the credit on the smart meter i get from the government as help and you have not done this it is still there and my Landlord is enjoying my money i have left the property for a few days. I tried to call you but all the calls sound very bad and interrupted and the chat doesn't work”

Helpful Report

Posted 2 years ago

“Stop increasing Direct Debits without consent of Customers.”

Helpful Report

Posted 2 years ago

Hi, Thank you for writing your review of Bulb on Reviews.io. I'm sorry for your experience, and that you think you should be paying less given your account balance. Ultimately you will only pay for what you use, so if you’re paying too much then this excess credit will build up in your Bulb account and the payment can be brought down, or you can have this refunded. Just before winter, your account should have enough credit to see you through the colder months, as well as enough credit to cover next month's payment because we take payments in advance. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“I cannot rate the company as I am still waiting for October and November vouchers for my prepayment meter. I had a conversation last week saying vouchers would be sent and yesterday I had the same conversation. No help at all”

Helpful Report

Posted 2 years ago

“It was hard to discuss and for the agent to understand my request”

Helpful Report

Posted 2 years ago

“Bulb are the worst dual energy supplier I have ever had the misfortune of dealing with.”

Helpful Report

Posted 2 years ago

“Terrible customer service did not send a bill at all then 17 months later one arrived before I could do anything they sent an email saying I missed a payment when I had not arranged one. When I called I got a person who Campbell told me if I did not make a payment I would pay a£15 admin fee. Set up a direct debit &payment a arranged by bulb went out in November got an email demanding full balance phone the complaints number spoke to Sam though the problem was solved but he did nothing .inefficient company no customer service .then they had the nerve to ask for a review this is it 0 customer service or efficient c.f. No wonder they went bust worst company I ever dealt with Sam in complaints useless avoid terrible company”

Helpful Report

Posted 2 years ago

“Absolutely shocking. Took 3 weeks for you to send me details on how to top up a prepayment smart meter and it was only resolved once I submitted a complaint.”

Helpful Report

Posted 2 years ago

“I think this company is so poor I have been on the phone on Friday to them and I am awaiting a email for pay as you go and still no email.I have emailed yous phoned yous spoke on live chat and I am no further forward. I get billed 15 pound for a late payment bill that I haven’t had but now that’s been cancelled. I wouldn’t recommend bulb to anyone”

Helpful Report

Posted 2 years ago

“The most shocking company ever they target vulnerable people this person is Bill his way wrong, and I don’t think they get it. They charging you what they like robbers, robbers, robbers, keep away from”

Helpful Report

Posted 2 years ago

“They are obstructive and do not follow their own T&C’s or agreements with their customers. Refusing to issue refunds even when they agree too, excuses with why refunds are not put through even though I am £1200 in credit”

Helpful Report

Posted 2 years ago

“STAY AWAY. DO NOT use Bulb as your supplier. Customer service is terrible and their service is terrible. I called to notify them I wanted to change supplier. I spoke to 4 different people who all told me 4 different things. The best response was my new supplier would take on the debt on the account (the guy who told me literally couldn't give a toss from his tone of voice). Every time I spoke to someone it was like they were all trying to fob me off and get me off the phone as quickly as possible. Finally, the right information, I was told I could only change supplier once the debt was below the monthly payments which was then achieved with an increase in the payment amount. This change in payment was made manually by myself on the settings. However, as soon as this increase in payment resolved the debt they altered my monthly payment to something much lower which then meant I could not change suppliers as the payment was below the debt again. This was done why "their system" and not me as the new amount was in line with my current usage. I'm livid with this mess, why alter someone's account without their permission? This has lasted 4 months. They also do not provide a smart metre as they have no engineers (hence the change). Even using the chat bot, I was unable to resolve my issues. I really question the validity of these 5 stars.”

Helpful Report

Posted 2 years ago

Hi and thank you for writing your review of Bulb on Reviews.io. I'm really sorry for your experience, and that you’re unhappy with the level of knowledge from the energy specialists that have handled your case about switching energy providers. We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in these instances. I've sent you an email, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 2 years ago

“I've been with Bulb for around seven years and at first there were no issues. A few years ago I was bombarded with emails from them wanting to install a smart meter.I emailed Bulb and told them I didn't want one but still the emails kept coming. Then I was constantly asked to increase my monthly payments despite never being in debt to Bulb and actually being nearly £400 in credit. Bulb are obviously having severe financial difficulties and seems to be trying to amass as much as possible in their bank account, I have an uneasy feeling about this company. Bulb have the cheek to offer financial advice despite being in administration and don't reply to emails. Started off as a good company but now they're just money grabbers.”

Helpful Report

Posted 2 years ago

“Terrible customer service, quick at taking money NOT so quick as refunding once in credit. Booked to have a smart meter installed today which the fitter was unable to do as engineer was not FULLY trained and so left and when I complained was told to contact citizens advice”

Helpful Report

Posted 2 years ago

“Meter has been broken for over a month. Customer service is terrible. Chat features are worthless and there is no follow-up from Bulb. Still have not had meter replaced and they expect me to pay a bill for unknown usage. How is this company even in business.”

Helpful Report

Posted 2 years ago

“Gone downhill. Stupid & ineffectual customer service. Rip off prices. Time wasters... avoid..”

Helpful Report

Posted 2 years ago

“I've asked numerous people to contact me and solve my problem no joy 😕”

Helpful Report

Posted 2 years ago

“Poor service from bulb yet again. Reported you to authorities now. Your company as a whole is a joke and has been from day1. I have passed on all of your ridiculous correspondence and your staff are untrained and lack of knowledge is disgusting. No wonder you are in administration. I left you 5 months ago. Paid and settled bill. Got emails confirming account closed and now you try to rob me of £98.00. JOKE!”

Helpful Report

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews