Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy website to navigate. Will take up to date readings of meters and adjust bills accordingly. Will give small refunds if asked. Not sure about being in credit all the time. Will see how things work out in the summer months.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for taking the time to share your feedback with us here on Reviews.io. When we set up your monthly payments, we look to set an amount that will cover your usage over 12 months. If you have recently joined us, either by switching over or moving into a new home already supplied by us, we would only have limited information on how you use your energy. I would like to review your account, your payment amount and how you currently pay. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“I was told my credit would be put on my new smart meter after 48 hours, as it was the weekend, it did not go on, as a result most of the food defrosted in my freezer.”

Helpful Report

Posted 1 year ago

Hi William. Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for your recent experience and that you’re unhappy regarding what you were told about the balances transferring to the new Smart Pay As You Go meters. We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in this instance. When a new smart meter is installed the balance is usually automatically transferred within 48 hours, however, this automated process can sometimes take up to 5 working days. I am sorry that this has not happened. I have checked the notes from the engineer and have moved the balances across to your new meters. I've also sent you an email directly from myself, so if you want to discuss this issue and the matter of compensation, then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Normally very happy. But wasn’t happy when I didn’t receive a statement for my energy bill December to January, instead I got a statement from when I moved in, in April till January. But hopefully I’ll get a proper bill January to February.”

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Posted 1 year ago

“Could do better.!”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. We are sorry that you have had an issue with us and that we have fallen short in sorting this for you. We would like the opportunity to investigate this issue so I've sent you an email directly from myself. If you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Extreme disappointment that despite several letters giving full details of a smart meter malfunction, nothing has been done to remedy the problem.”

Helpful Report

Posted 1 year ago

Hi Tony, Thanks for taking the time to leave us a review. From looking at your account it seems like there is an issue with your In-Home Display not providing accurate information about your energy usage. Some fixes can be achieved through a reboot while others may require a firmware upgrade from the manufacturer. We need to work out what's causing this, however, to do this we would need some more information from you. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“I’m very pleased with bulb”

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Posted 1 year ago

“Happy with the response from bulb”

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Posted 1 year ago

“Poor staff knowledge made me so stressed and left me with a bad impression about bulb. Kwanda who reassured me gone beyond my expectations. Very patient too.”

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Posted 1 year ago

“Reply to my email.”

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Posted 1 year ago

“Very patchy - some staff excellent and respond to questions and issues rapidly and effectively- others completely out to lunch and go round in circles. I wonder how easy it is for staff to see clearly what other staff have already sorted out on a particular account?”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Not so good as normal , ended up resolving the issue myself”

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Posted 1 year ago

“Like lots of other business level of service VERY dependent on who you speak to. Requested "in home" display to monitor my usage on several occasions and each time was fobbed off. Fourth attempt spoke to a really knowledgeable agent who sorted me there and then, seeing it up via Bulb app”

Helpful Report

Posted 1 year ago

Hi Gordon, thank you for writing your review of Bulb on Reviews.io. I'm sorry for your experience in getting information about an In-Home Display. We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in this instance. I've sent you an email, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Inconsistent service.Eventually got through to someone who gave great service. Alison.”

Helpful Report

Posted 1 year ago

Hi, thank you for writing your review of Bulb on Reviews.io. I'm really sorry for your experience, and that you’re unhappy with the inconsistent responses from our energy specialists Member service is something that we're incredibly proud of, as we understand how important it is to receive a speedy response to your queries. We’re constantly hiring new staff and training our current team to support this. You mentioned you then had great service. I have sent you an email if you want to discuss anything further on your account.

Posted 1 year ago

“They advertise the quickest way to get in touch is by live chat, think again i was number 10 in the queue,its easier to get an appointment with your GP”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for sharing your experience of our member service. We want to apologise that we haven't been able to get back to you as quickly as we would have liked. Member service is something that we're incredibly proud of, as we understand how important it is to receive a speedy response to your queries. We’re constantly hiring new staff and training our current team to support this. I've sent you an email directly from myself, so if you want to discuss your issue then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd Reviews.io Team

Posted 1 year ago

“Terrible at getting emailed back, can never get a straight answer over how much debt we owe.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us in regards to email responses and getting the information you want about your current balance. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Very difficult to communicate with Buld, but thankfully my problem is nowresolved”

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Posted 1 year ago

“Having just recently moved into this new 1 bed premises from a 2 bed premises I am bewildered to know why my payments are app 60% higher,”

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Posted 1 year ago

Hi there, Thanks for leaving us a review, I am sorry for any confusion with your payments. We review payments at least once a year and will increase them if the account is falling behind or is estimated to fall behind as we head into winter. I have sent you an email directly so that we can discuss your payments further. Please get back to me there and we can get this issue sorted for you. All the best, Katie

Posted 1 year ago

“I inherited Bulb as the incumbant supplier when I bought my apartment in December 2021. I have struggled to get basic information and advice since - particulalrly pertinent given the energy crisis unfolding. I have a real issue with the way Bulb bills are presented to customers. There is a flaw in muddling up 'credit' and 'debit'! The bills are for customers so if we owe Bulb that should be prsented as a 'debit' but of we have reserves in the account that should be presented as a 'credit'. The total reverse is currently what happens. I spent an inordinate amount of time trying to get transparency on 'standing charges'. These need to be itemised in customers' bills . There should be a service agreement with accounts like BG does with an annual service built in to the contract”

Helpful Report

Posted 1 year ago

Hi there, Thanks for taking the time to get in touch, I am sorry to hear there has been confusion with the credit on your account. The term 'credit' means you have money on the account and 'debit' means money is owed to Bulb. I have sent you an email directly and so if you wished to discuss this further then please get back to me there. All the best, Katie

Posted 1 year ago

“The bill is so high !!”

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Posted 1 year ago

Hi Ariani, Thanks for taking the time to leave us a review, I am sorry you find the billing too high. Our prices increased on April 1st in line with the price cap and so you may be finding your monthly statements more expensive than previously. I have sent you an email directly from myself and so if you wanted to discuss this further then please get back to me there. All the best, Katie

Posted 1 year ago

“i am happy with the service but want to drop the cost of my month dd as i am in credit so will do another review when i know the outcome of that”

Helpful Report

Posted 1 year ago

Hi Pauline, Thanks for taking the time to leave a review, I am glad to hear you are happy with the service. I have dropped you an email directly from myself so we can discuss your payments and hopefully come to a resolution with those. All the best, Katie

Posted 1 year ago

Bulb is rated 4.1 based on 3,919 reviews