Name: Bulb
Rating: 4.11

“Staff are courteous and helpful and do as asked.”

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Posted 2 years ago

“Eager to please, but somewhat incompetent.”

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Posted 2 years ago

Hi Jan, Thanks for taking the time to leave us a review. I am sorry to hear you have not had a positive experience with us. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. If there was anything you would like to discuss further then please send an email to feedback@bulb.co.uk with your account details and the reference number RIO060122. Take care, Katie

Posted 2 years ago

“Had trouble to being with but got everything sorted in the end.”

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Posted 2 years ago

Hi Mrs Scotney, Thanks for taking the time to leave us a review. I am sorry to hear you had issues when you first joined us but it's great that you managed to get them sorted. Thanks, Katie

Posted 2 years ago

“Estimated reading always way out, The representative did sort it .”

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Posted 2 years ago

Hi Ruth, Thanks for leaving us a review. I'm glad to hear you managed to sort your issue with the estimated readings. If you ever have any problems in the future get back in touch and we'll be happy to help. All the best, Katie

Posted 2 years ago

“Just moved in a rented property only to find out that it as a pay as you go metor Not what we wanted and after the first week it seems like we are paying over the odds for our Electricity ie our old place use to cost £45 pounds PM for gas and electricity Here £24 + PW for Electric only 100% increase not happy !!!”

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Posted 2 years ago

Hi James, Thanks for taking the time to leave us a review. I am sorry to hear you are not happy with the prepayment meters. You are correct that they are slightly more expensive as our direct debit tariff is a little cheaper. You may also be finding it more expensive as the cost of energy has gone up and so our tariff increased on 01/10/21. We can look at exchanging your current meter for a smart meter which we could set up on a direct debit mode so you would be paying monthly. If you would like me to look into this then please send an email to feedback@bulb.co.uk. In this could you outline the issue and include the reference RIO011221. All the best, Katie

Posted 2 years ago

“Telephone call good but email facility not so good wasn't able to send meter readings and not able to open email containing update bill”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear you've had issues with submitting readings and opening our emails. I would like to look into this for you so I can fix any issues on our end that may be causing this. Please can you send your account details over to feedback@bulb.co.uk. If you could also include details on the issue as well as the reference RIO301121 then that would be very helpful. All the best, Katie

Posted 2 years ago

“A very long waiting time for just changing the meter reader almost 3 month the longest experience I eve had in all life what a Jok”

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Posted 2 years ago

Hi there, Thanks for leaving us a review. I am sorry to hear you've had a negative experience with Bulb. Sometimes there is no engineer availability in your area and so it can take a few months to book a meter exchange. I am happy to look into the exact reason for the delay and raise it as a complaint. So I can do this please can you send your account details over to feedback@bulb.co.uk Could you please also include a brief summary of the issue and the reference number RIO301121. All the best, Katie

Posted 2 years ago

“A bit hit and miss I find with Bulb, it depends on who you are lucky enough to speak to as some advisors are very good in understanding your query while others seem hell bent on pushing their agenda whatever your concerns. I will be staying with them for the present due the Government guidelines on tariffs which cannot go above the current amount for existing customers but the gloves are off for any new ones which also applies elsewhere I understand.”

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Posted 2 years ago

Hi, Thanks for taking the time to leave us a review, I am sorry to hear you do not receive the same level of service each time you get in touch. At Bulb, we aim to provide the best service we can and so it sounds like you have not experienced that. I am happy to discuss any issues further with you. Please email feedback@bulb.co.uk if you wanted to chat about this more. All the best, Katie

Posted 2 years ago

“I am happy with bulb at the moment, but unhappy that I keep getting letters and emails promoting smart meters only to be told that I cannot have one as I have storage heaters. So until this changes may I suggest you stop promoting them !”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry you are still getting asked about smart meters while we are unable to fit one for you. We can remove you from our smart mailing list which would stop the letters and emails. To do that please email feedback@bulb.co.uk and one of the team will get back to you. All the best, Katie

Posted 2 years ago

“I am not using any washing machine Or electric heater in my home even then my current bill comes around 50 to 60 pounds. I don't know why?”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry you're having issues with your billing. That does seem quite high considering you're not using much. Please can you send us an email at feedback@bulb.co.uk so I can take a look into it for you. All the best, Megan

Posted 2 years ago

“Bulb are supposed to be a lot more customer friendly than "the others" but this only goes so far. We (unfortunately) have a three phase supply and before we joined Bulb I called to speak to Bulb asking if they would be able to fit a smart meter (so we could get a little money back for the solar power we export back to the grid. The only answer customer services would give was to say "sorry - you have to join Bulb first and then we can schedule the fitment of your smart meter". In fact, like all of the other suppliers I have found so far, Bulb will NOT fit a smart meter OR a solar export meter to my three phase system and their response has been a shrug of the shoulders as to my problem. I am now throwing 10 to 15kWh of energy back into the grid for zero return or compensation and no sign that this is going to change any time soon. In other respects, Bulb are just like the rest - I pay for my electricity and gas and it is supplied and billed on schedule. What else can one say about this simple basic service?”

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Posted 2 years ago

Hi Julian, Thanks for sharing your review of Bulb. I'm sorry to hear you've had a poor experience with Bulb - this is not the start we would want you to have. Usually we're only able to see if you're eligible for a smart once we have your supply because we need to check the meter set up. But my colleague should have known already that we wouldn't be able to install smart for your current set up. I'd be happy to look into this further for you though, so please send us an email at feedback@bulb.co.uk All the best, Megan

Posted 2 years ago

“Am Economy 7 live alone no one listens. Will switch if no one cares about disability”

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Posted 2 years ago

Hi Jane, Thanks for sharing your review of Bulb. I'm sorry that no one has helped you with your current meter set up. Please send us an email at feedback@bulb.co.uk and I'd be happy to help. All the best, Megan

Posted 2 years ago

“Been a hood company only submitted complaint a while back Had no feedback but great otherwise”

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Posted 2 years ago

Hi there Thanks for sharing your review of Bulb. I'm sorry you've not had a response to your complaint yet. I'd be happy to help you so please can you send an email to feedback@bulb.co.uk All the best, Megan

Posted 2 years ago

“when i changed to buld they were cheap,then prices started to rise for various reasons,ok we know the price of electric they buy when up but i found cheaper suppliers.My main aurgument with bulb was that evertime they increased there prices they put up the standing charge which has nothing to do with electric going up so i would say there are a lot cheaper options out there”

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Posted 2 years ago

Hi Eric, I'm afraid wholesale costs have more than doubled in the last year so we've had to pass this on in our tariff. If you wanted to discuss this further, I'd be happy to, so please drop us an email at feedback@bulb.co.uk All the best, Megan

Posted 2 years ago

“Poor communication, far from cheapest on the market. Seriously considering swapping provider”

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Posted 2 years ago

Hi Reggy, Thanks for taking the time to leave us a review. I'm sorry to hear that you've not received the high level of service we aim to achieve. If there's anything that I can help with, please drop us an email at feedback@bulb.co.uk and I'd be happy to take a look. All the best, Megan

Posted 2 years ago

“I’m having problems with my electricity I put £5 on the other day to cover my emergency and then about an hour or so later every thing plunged into darkness my fridge freezer and everything went off but when I tried putting the key back in it just said I had nothing on the meter even though I had just put £5 on I had to lend money to get it back on ?”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry that you're having issues with topping up. This is definitely something we'll need to look into so please can you drop us an email at feedback@bulb.co.uk. All the best, Megan

Posted 2 years ago

“Service is ok, but I am constantly spammed about communications by email or SMS. With regards to things like price changes, T&Cs and also Smart Meters. I have contacted them to stop these spammy communications but they seem to have increased in frequency. Note: I have no control over installing a smart meter, so please stop asking me to get one.”

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Posted 2 years ago

Hi there, Thanks for sharing your review of Bulb. I'm sorry you're still receiving these communications. We should, and can, put a stop to this. So please send us an email at feedback@bulb.co.uk, and I'll get that sorted for you. All the best, Megan

Posted 2 years ago

“nothing at this moment”

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Posted 2 years ago

Hi Neville Thanks for leaving your review of Bulb. If there's anything we can do to help please send an email to feedback@bulb.co.uk. All the best, Megan

Posted 2 years ago

“I’m having problems with my electricity I put £5 on the other day to cover my emergency and then about an hour or so later every thing plunged into darkness my fridge freezer and everything went off but when I tried putting the key back in it just said I had nothing on the meter even though I had just put £5 on I had to lend money to get it back on ?”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear you've had this issue with your Pay As You Go meter. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 2 years ago

“I am happy with bulb at the moment, but unhappy that I keep getting letters and emails promoting smart meters only to be told that I cannot have one as I have storage heaters. So until this changes may I suggest you stop promoting them !”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry you've been receiving these communications, however, the good news is that you will now be able to book in for a smart meter installation, even if you have storage or immersion heaters. You can book this in on your Bulb account here: https://account.bulb.co.uk/dashboard/smart/install If you need any other help with this, feel free to send us an email to feedback@bulb.co.uk and we'll be happy to assist. All the best, Lou

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Bulb Reviews