Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have requested to switch from prepaid to monthly bill and I have received a refusal due to the fact that I do not have enough contractual period for that, in the day that the contractual period would have been accomplished for such request. I have submitted the same issue through the review process of the request, however, nothing happened :)”

Helpful Report

Posted 2 years ago

Hi Daniel, Thanks for leaving us a review. I'm sorry that we weren't able to go ahead with switching your prepay meters for meters paid for by Direct Debit when you requested this. However, I would like to look into this again for you, to see whether this is now possible and, if not, what other options there are available for you, such as Smart Pay As You Go. So we can look into this, would you be able to get in touch with us via email at feedback@bulb.co.uk please? All the best, Lou

Posted 2 years ago

“Seem to be paying more than I’m using!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - we'll be happy to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 2 years ago

“Price bit higher, response rate comparatively low”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry if you've had issues getting in touch with us regarding your account. We'll be happy to help you with any issues that you're having, so if you can get in touch with us via email at feedback@bulb.co.uk, we'll be able to give you a hand. All the best, Lou

Posted 2 years ago

“Just use the time shortly so not yay find any problems up to now”

Helpful Report

Posted 2 years ago

Hi Charles. We're glad to hear you haven't had any problems with us. If you do need any help or assistance moving forward, don't hesitate to get in touch with us via email at help@bulb.co.uk, by calling us on 0300 303 0635 or through our social media channels. All the best, Lou

Posted 2 years ago

“Just as pricey as every other company, just as quick to raise prices. No better no worse than the rest.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. Our tariff reflects the true cost of energy, so we do have to change our prices when wholesale costs increase. However, we do and have also passed savings onto our members in the past, when wholesale costs have gone down. You can read more about our tariff here, if you are looking for more information on this: https://bulb.co.uk/tariff/ All the best, Lou

Posted 2 years ago

“If you want a review, ask someone who has been with you for longer than a month or two.”

Helpful Report

Posted 2 years ago

Hi Richard, Thanks for leaving us a review. Even if you've only signed up, we still would like to hear from you, which is why we don't limit at which point we request reviews. However, I appreciate that you might want to be with us for a little longer before you want to post a review. We hope you continue to have a positive experience with us either way, but if you do require any help, please don't hesitate to give us a call on 0300 303 0635 or email us at help@bulb.co.uk. All the best, Lou

Posted 2 years ago

“Disappointed 2 days after swapping over price of tariff was increased. Would have been nice to know before making the swap as it may have influenced my decision. Rest of the swap was seamless will stick with Bulb for now.”

Helpful Report

Posted 2 years ago

Hi Nigel, I'm sorry that your switch has coincided with our most recent price change, I appreciate that must be frustrating. We don't want to increase our prices, but sometimes rises in wholesale costs make it unavoidable. I'm glad the rest of the switch went well. If there's anything further we could help with just send an email to feedback@bulb.co.uk and I'm happy to help. All the best, Curtis

Posted 2 years ago

“The program is a little incomprehensible ...”

Helpful Report

Posted 2 years ago

Hi Xenia, Sorry to hear you've had trouble using Bulb. I'd like to help with this or feedback any issues to the relevant teams. Could you send an email to feedback@bulb.co.uk with more information on the problems you've had? All the best, Curtis

Posted 2 years ago

“Good for changing supplies however with 2 weeks of changing put their prices up.”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear that your switch to Bulb has coincided with our most recent price change. We hadn't wanted to increase our prices, but recent surges to wholesale costs had made it unavoidable. I still entirely appreciate that it's bad timing, and if there's anything else at all I can help with just drop an email to feedback@bulb.co.uk and I'm happy to take a look. All the best, Curtis

Posted 2 years ago

“I believe Bulb needs to offer more technical support. We need to save the earth which means we need more information, details and technical details.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We really appreciate feedback like this and we absolutely agree, so we always want to equip our members with as much information as we can to help them save money and energy. If there's something that we're not doing that you think we should be, we would love to hear it. Would you be able to drop us an email to feedback@bulb.co.uk, so we can discuss this further? All the best, Lou

Posted 2 years ago

“I am not reall satisfied with your newly introduce Smart meter. Thanks.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you're dissatisfied with your smart meter installation. We would like to look into this and to give you a hand with this, so would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can take a look at this for you? All the best, Lou

Posted 2 years ago

“Seem to be very caring and have more confidence in them compared with the other outfits in this industry. They are expensive, but against that they seem reasonably efficient and pleasant to deal with”

Helpful Report

Posted 2 years ago

Hi Robert, Thanks for leaving us a review and for the kind words in your review. If you have any other questions or require any help from us, don't hesitate to get in touch via phone on 0300 303 0635 or email at help@bulb.co.uk. All the best, Lou

Posted 2 years ago

“Same as any energy consumer”

Helpful Report

Posted 2 years ago

Hi Chris, Thanks for leaving us a review. If you have any questions or require any help from us, don't hesitate to get in touch with us. You can call us on 0300 303 0635 9am-5pm Monday to Friday, or email us at help@bulb.co.uk. All the best, Lou

Posted 2 years ago

“Prior to joining agreed to change my meters but have never followed through. I have complained but they just gloss over it and ignore me. Will be changing suppliers soon they have had long enough”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that we haven't organised the meter exchange that we promised you before you switched to us. I would like to look into this for you, to see how we can get this sorted for you. Would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 2 years ago

“Price creeping up”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. We're sorry to hear this - if you would like to discuss this further with us, you can send us an email to feedback@bulb.co.uk with your account details, and we'll be happy to look into your account for you. All the best, Lou

Posted 2 years ago

“very disappointing to find our account fees were up almost 50% within a couple of weeks after opening.”

Helpful Report

Posted 2 years ago

Hi James, Thanks for leaving us a review. We did have to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. What’s happening in the wholesale energy market is pushing costs up for every supplier, not just Bulb. Since the new price cap level was introduced in April, fixed deals have been increasing in price. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“No problems but not cheap if you are on a key meter.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you haven't been making the savings you expected on your prepay meter. If you would like for us to look into this for you, please don't hesitate to send us an email to feedback@bulb.co.uk, with your account details. All the best, Lou

Posted 2 years ago

“To be fair on a pre- payment meter so don't notice any savings at all.”

Helpful Report

Posted 2 years ago

Hi Terry, Thanks for leaving us a review. I'm sorry that you haven't been able to notice any savings on your Prepay meter since switching. It would be worth us just checking that you are on the correct tariff on your meter since switching. So we can check this, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 2 years ago

“Easy to keep an eye on how much you're spending... would have been 5 stars if it were possible to top electronically & remotely!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for the good feedback, I'm glad you're finding it easier to budget with Bulb. We should also be able to get you smart meters fitted, with which you can top-up in app and online. I'd like to look into that option for you, could you email feedback@bulb.co.uk and we can arrange an install? All the best, Curtis

Posted 2 years ago

“Good customer service, and I really like that they’re green, but gave a very inaccurate quote for power. I’m paying a lot more than expected”

Helpful Report

Posted 2 years ago

Hi there, Thanks for the kind feedback, I'm delighted you're pleased with the service so far and the green energy we supply. I'm sorry for the discrepancy with your quote and what you're paying, though. When we generate a quote initially we go on average usage for a property of that size in your postcode if we don't get actual usage figures, which can sometimes be inaccurate. If you'd like to discuss this further at all just drop me an email at feedback@bulb.co.uk and I'm happy to have a chat about payments. All the best, Curtis

Posted 2 years ago

Bulb is rated 4.1 based on 3,919 reviews