Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Bulb Reviews

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward one price which is great. However, they do like you to build up your credit and pay in advance. Took far too long to give me a refund. I'm leaving my current property and am well in credit but the system won't let me reduce my next payment as much as I'd like. Good ethos, good communication, reasonable price. Probably better than most companies.”

Posted 2 years ago

Hi Christine, Thanks for leaving us a review. I'm sorry that you had a delay in getting your refund back to you. I hope this is all ironed out for you already but if it isn't, do let us know. You can email us at feedback@bulb.co.uk with your account details and we'll be happy to take a look. All the best, Lou

Posted 2 years ago

“I have used Bulb before and been satisfied with their service and regular updates. However I was somewhat disappointed that having move to Bulb this time when identified as one of the cheaper options, after only a couple of months 2 increases have now made it one of the more expensive at a price not far below the government price cap. This was identified by Money savings expert.”

Posted 2 years ago

Hi Theresa, Thanks for leaving us a review. We don’t like increasing our prices, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs change. After these changes, a typical member will pay £1.33 more for their energy a week. If you would like to read more about the reasoning behind this price change, you can do so here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“Gas and electricity looks very nice. But they promised me an in-room colour display many, many months ago - not arrived yet, so I'm disappointed”

Posted 2 years ago

Hi Chris, Thanks for leaving us a review. I'm sorry you haven't received your IHD, alongside your smart meter installation. So we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 2 years ago

“They offer discounts and they expect you to apply for them when they should send them to you so far havent received any that were offered ...”

Posted 2 years ago

Hi Michael, Thanks for leaving us a review. It sounds like you are referring to the Warm Home Discount. If you're eligible for this without needing to apply, you should receive a letter from the Department for Work and Pensions (DWP). However, if you didn't receive this, you would have needed to apply on our website for this. I'm sorry if you weren't aware that this was the case. Unfortunately, applications have closed for 2020/1 but you can now register your interest for new Winter's cycle and we will notify you via email when this opens in October: https://account.bulb.co.uk/warm-home-discount If you have any other questions about the Warm Home Discount scheme, you can read our help article here: https://bulb.co.uk/warm-home-discount/ or you can email us at feedback@bulb.co.uk. All the best, Lou

Posted 2 years ago

“App is great and switching was straightforward. I have a couple of gripes though. A few errors were made by Bulb in terms of pricing and dates and they offered up a £50 credit to apologise. Shortly after they withdrew their commitment to pay the £50 credit which was properly poor form. Also, I knew that Bulb was a variable tarrif but the price I'm now paying 2 months in is higher than I was paying with my previous supplier and the whole point of moving was to save cost. All-in-all I'm left feeling a little underwhelmed by the Bulb experience so far.”

Posted 2 years ago

Hi Iain, Thanks for leaving us a review. I'm sorry that you weren't issued you your complaint compensation as initially promised. I would like to look into this for you to see what has taken place, so would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 2 years ago

“Was impressed and like the app but they have put up prices twice since I took out energy with them in February ie in 4 months! They also can’t change me from my economy 7 meter. So it’s a 3 from me”

Posted 2 years ago

Hi Claire, Thanks for leaving us a review. We’re sorry to put prices up for the second time in a short period of time Wholesale prices have continued to climb since we announced the first price change, so we have had to adjust our prices accordingly too. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Unfortunately, we would need to exchange your meter, in order to move you to 1-rate from Economy 7. If you have any further questions or queries, don't hesitate to get in touch with us via email at feedback@bulb.co.uk. All the best, Lou

Posted 2 years ago

“Okay thanks”

Posted 2 years ago

Hi Ashab, Thanks for leaving us a review. We're glad you're happy with us - if you have anything that you require any help with now or in the future, don't hesitate to give us a call on 0300 303 0635 or email us at help@bulb.co.uk. All the best, Lou

Posted 2 years ago

“Signed up to Bulb and had a price increase before I'd made my first payment 😑”

Posted 2 years ago

Hi Jamie, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March. You can read more about the reasoning behind this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“Only been with Bulb since middle March 2021 but already seen a price increase (standing charge from April which they should have known about a month previously when I joined and which they should have at least warned me about or even factored into the monthly cost at that time), and now they're asking for further increase (on June 2021 statment) even though my account is over £100 in credit! The reason they give for the proposed increase is that on each of 2 days (May 16th and June 16th) I used more gas than usual. My response is that gas usage inevitably fluctuates on a dai;y basis and this is not a reasonable excuse to peopose an increase to costs. I've not been with them long enough yet to guage how genuine their promises are. Feeling a little disappointed at this stage.”

Posted 2 years ago

Hi Oly, Thanks for leaving us a review. We’re sorry to put prices up for the second time in a short period of time. Unfortunately, we're not able to give our member's any prior warning of price change announcements. However, we do let you know about the changes 30 days before the new tariff takes effect. Also, as we don’t have fixed-term contracts, or charge exit fees, you’re free to change suppliers at any time. You can read more about this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you would like to discuss this further or have any other questions, please don't hesitate to get in touch with us via email at feedback@bulb.co.uk. All the best, Lou

Posted 2 years ago

“After telling me how cheap there energy was, I thought I would give them a chance. After I signed up my they put there rates up TWICE, in 2 months”

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time in a short space of time. The reason for this was to do with the price of energy on the wholesale market, which has risen due to post-lockdown demand. You can read more about the reasoning for this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“No online top up available with prepaid meters ( not by choice as renting)I will be switching in due course.”

Posted 2 years ago

Hi Lindy, Thanks for leaving us a review. Unfortunately, we - and other suppliers - can only support online top-up if there are smart meters already installed at the property, rather than meters that are topped up with a key/card at a shop. The good news is that we can install Smart meters in prepay mode now, and you should be able to book an installation through your Bulb account here: https://account.bulb.co.uk/dashboard/smart/install If you have any other questions about this, you can send us an email at feedback@bulb.co.uk. All the best, Lou

Posted 2 years ago

“Started of well but soon the prices started rising and then when I asked to have smart meters put in they said yes took about 4 months for them to Get me a date of installation then I had to pull out due to personal circumstances and now it’s been nearly 3 months since that and I’m still waiting on an installation date”

Posted 2 years ago

Hi Damien, Thanks for leaving us a review. I'm sorry that you've had these issues with your smart meter installation. I would like to chase this up for you, to ensure that we can get you another date for this. Would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can look into this for you? All the best, Lou

Posted 2 years ago

“This review was requested by Bulb just after I started the process to switch to another supplier. There were two main reasons for switching away from Bulb. Firstly, the unit cost of energy given in my monthly statement never matched that given when I log into the Bulb web site and check my tariff there. Also I found the energy usage charts pretty hopeless. These kind of data anomalies bug me as it makes me doubt the quality of the data used to bill me. Secondly, I was interested in switching to an EV tariff as I have had an EV for a while now and had held off switching away from Bulb until I saw what their new EV tariff was like. Due to lockdown over the last 18 months I barely used the car and so was not in a hurry to change tariffs. When Bulb announced their EV tariff I did some quick web research and found that their new tariff was perhaps the worst EV tariff deal available in the UK. One other wee niggle was that three times I had to contact Bulb on various issues throughout the couple of years I was with them and each time it was a very frustrating experience as it simply seemed like their operatives were not listening to what I said either that or they were denser than the average contact centre operative I have spoken to in the past. As I said a deeply frustrating experience.”

Posted 2 years ago

Hi Robert, Thanks for leaving us a review. We're sorry to see you go and I'm sorry that you didn't have a positive experience when you got in touch with us. The reason for this difference in your tariff on your statement is that, on your Bulb account, your tariff is shown with VAT included. On your statement, VAT is added at the end, which accounts for the change. If there is anything else you would like to discuss with us, please don't hesitate to get in touch via email at feedback@bulb.co.uk and we can give you a hand. All the best, Lou

Posted 2 years ago

“So far, so good with Bulb, but NOT impressed with the imminent price increase in the nearest future, therefore, its time to switch”

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“Since joining Bulb the price has increased twice,I have been approached by my old supplier offering a cash incentive and a fixed price, seriously considering this”

Posted 2 years ago

Hi Jacqueline, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. We don’t like to do this, but because our tariff is low to reflect the true cost of energy, we have to change our prices when wholesale energy costs change. After these changes, a typical member will pay £1.33 more for their energy a week. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“After using Look After My Bills to find a cheaper energy provider, Bulb were recommended so I went with them. However, since joining Bulb about three months ago, I have received TWO separate emails telling me they're putting their prices up! The first price rise came literally the day after I joined, which was a bit of a pain and then the second notice came about two weeks ago. The amount I'm paying with Bulb is now exactly the same as I was paying with my previous provider. A pointless energy provider changeover. I had high hopes for joining Bulb but I after they've raised their energy prices twice in three months, I'm feeling rather disappointed.”

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’re sorry for the unfortunate timing for these price changes. Wholesale prices have surged to their highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 2 years ago

“The app is OK. I am always hoping to find a company that tells you your annual consumption of gas and electricity. I’m not sure if bulb tells me this - I can’t easily find that info on the app. I am not sure if their energy is cheap to ge honest. It wasn’t the cheapest when I did a market comparison but I was tempted by the £50 if I was referred by a friend. My friend talked me into it.”

Posted 2 years ago

Hi there, Thanks for leaving us a review. You can always find your estimated your annual estimated usage for your electricity and gas on the right-hand side of your statements, which is updated every month based on your usage. If you have any other questions or queries, you can email us at feedback@bulb.co.uk. All the best, Lou

Posted 2 years ago

“Don't really have any dealings with bulb im on meters so have no interaction with with the company really”

Posted 2 years ago

Hi Kirsty, Thanks for leaving us a review. We're glad you haven't needed to get in contact with us at all since you've switched to us - if you do need any help moving forward, don't hesitate to get in touch with us via email at help@bulb.co.uk or you can give us a call on 0300 303 0635. All the best, Lou

Posted 2 years ago

“Only two months with bulb, already had two price increase yet they say 100% green can’t see how the cost of wind goes up so may be a bad switch, they can’t read my smart meters other than that they supply gas and electricity”

Posted 2 years ago

Hi there, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. What’s happening in the wholesale energy market is pushing costs up for every supplier, not just Bulb. Since the new price cap level was introduced in April, fixed deals have been increasing in price. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 You can read about how our is green on our website here: https://bulb.co.uk/energy/ We may not be able to read your smart meters, if they were first generation (SMETS1) smart meters installed by another supplier, but we're looking to be able to read all of these meters soon. So we can look into this for you, would you be able to send us an email with your email, full address, full name and date of birth to feedback@bulb.co.uk please? All the best, Lou

Posted 2 years ago

“they are ok”

Posted 2 years ago

«
1
2
...
4
5
6
7
8
»

Bulb is rated 4.1 based on 3,919 reviews