Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Bubl was really good and when I had some problems I called them and they sorted out quickly”

Helpful Report

Posted 4 years ago

Hi Nina, Thanks for leaving us a review. I'm so glad that we were able to get this issue that you had sorted for you so promptly. If you have any other questions or queries, do let us know. All the best, Lou

Posted 3 years ago

“Bulb has put the price of Gas and Electric up twice in three months. That’s not a good start ! Also why don’t you explain how you generate your so called green energy. ?????”

Helpful Report

Posted 4 years ago

Hi Ian, Thanks for leaving us a review. We’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. Unfortunately, when the cost to supply energy rises, we need to increase our prices to reflect this. You can read more about the reasoning for this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Also, you can read all about what makes our energy green on our website here: https://bulb.co.uk/energy/ All the best, Lou

Posted 4 years ago

“I have only just transferred to Bulb, therefore I have limited experience of their customer service.”

Helpful Report

Posted 4 years ago

Hi John, Thanks for leaving us a review. We're glad to hear that you've switched to us - if you have any questions or queries, don't hesitate to get in touch with us. You can email is at help@bulb.co.uk or give us a call on 0300 303 0635. All the best, Lou

Posted 3 years ago

“The switch over from British gas was seemless, after 2 months of paying my fixed DD amount I'm now in debt to them to the tune of £50. They appear to set the monthly payments to low to make themselves seem cheaper. Not impressed”

Helpful Report

Posted 4 years ago

Hi Phil, Thanks for leaving us a review. I'm sorry that the initial Direct Debit amount wasn't suitable for your usage and now you're in some debt with us. We do recommend inputting your Estimated Annual Usage from your current supplier when generating a quote with us, as otherwise the quote is solely based on the size and location of your property. Whilst this is generally a fair marker of what you will use, if your property does tend to use more than an average property, you could end up using more energy than your monthly payment amount. If you would like any further help or have any questions about this, you can send us an email at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Like most people I find it difficult to make time to look into the merits and comparisons of utility companies. I know energy prices have increased accross the board, for reasons that didn't make any sense to me. But I chose Bulb because the standing charge was low, and that suits me best. I now find that the price increase has been calculated with a disproportionate increase in standing charge. Not really happy but I shall monitor the situation.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you're disappointed by this price change - we have a blog post that explains the reasons for this, that you can read here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any questions or need any other help, do let us know by emailing us at feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Same as the rest just normal”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. If you do have any questions or need any help going forward, don't hesitate to get in touch with us. You can call us on 0300 303 0635 or send us an email to help@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Bulb has put the price of Gas and Electric up twice in three months. That’s not a good start ! Also why don’t you explain how you generate your so called green energy. ?????”

Helpful Report

Posted 4 years ago

Hi Ian, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. Since we last announced a price rise in March 2021, wholesale costs have been on the rise. They're now 31% higher than they were in September. This means the cost of supplying energy to our members has increased. Because our tariff reflects the true cost of energy, we have to pass these increases on to our members. We’ve written more about the reasons behind the change on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 Also, we have pages on our website that explain the sources of our green energy and how this all works - feel free to take a look here: https://bulb.co.uk/energy/ If you have any questions or need any other help, do let us know by sending us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Switched to bulb to reduce bill,however no cheaper than Scottish Power☹️”

Helpful Report

Posted 4 years ago

Hi Dave, Thanks for leaving us a review. I'm sorry to hear that you haven't been able to make a saving with us. If you would like to discuss this with us at all, please don't hesitate to send us an email to feedback@bulb.co.uk with your account details. All the best, Lou

Posted 3 years ago

“Switching was easy, nice clear and welcoming, good communication, easy to use app. However price quoted to entice you in quadrupled with the first 3 months! even though you made it clear what usage was from last year before switching. Thought too good to be true and it is.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear about this payment review that we've undertaken. Unfortunately, even when you refine your quote with your annual usage from your current supplier, if the usage after you've switched to us is higher than this, we may have to increase your payment amount. However, for this to raise this much, I would certainly like to look into this for you to see what has happened here. So I can do so, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 4 years ago

“the supply service is ok but i registered for a smart meter and was told they can't do it as we live in a parking permit area and they can't park !!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that your smart meter job didn't go ahead for this reason. If this was booked by one of our team, we should have notified our Meter Operator that a parking permit would be required for the job, so it wouldn't be cancelled. I would like to look into this to ensure this can get booked in for you and goes ahead this time. So I can do so, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“With no fixed deal 2 price rises in as many months A good deal soon turned sour”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. At Bulb, we don’t offer fixed-rate tariffs; we only have our Vari-Fair variable rate tariff. This means that our tariff reflects the true cost of energy and therefore, fluctuates with the cost of energy on the wholesale market. This is the reason for these recent price changes, which you can read more about the reasons for here on our Blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Great app and incentives to switch BUT two price increases in short period means bulb are no longer competitive and I will have to switch when I can”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for a lot of our members. We aim to keep prices as low as possible for as long as possible, but we can't offer unsustainable rates, as our prices always reflect wholesale costs. You can read more about the reasoning behind the price change here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Within a few days Bulb had hiked the price of my energy even though they were claiming to still be the best around. Will be changing suppliers as soon as possible”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. We offer our members a variable tariff, which reflects the true cost of energy. Unfortunately, wholesale energy costs have continued to rise this year and as a result, all rates will change on Monday 21 June. This does mean that if you’ve just joined us, the tariff won’t increase until 21 June. You can read more about this price change on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Easy to switch and user-friendly website. I swapped to Bulb because they were the cheapest option on Uswitch. They have put their prices up twice in the three months since I switched. I haven't checked what the other companies are doing, but it is a bit disappointing - especially when it has been so windy!”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year. This is as a result of wholesale prices that have increased to their highest levels since 2018. A typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“still over priced for those of us stuck on pre payment meters and using outdated heating systems via housing associations no smart option available”

Helpful Report

Posted 4 years ago

Hi Helen, Thanks for leaving us a review. We can look into what options are available for you, even if you're on prepay meters. Provided that you're allowed to exchange your meter under your tenancy agreement, we can definitely see whether we can do this for you. In order for us to be able to look into this for you, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 4 years ago

“Keep putting prices up not happy.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, we’ve had to increase our prices because the cost of supplying energy has increased. Wholesale costs have increased since March by 29%, and because our tariff reflects the true cost of energy, we do have to pass this cost on. If you would like to read more about this, you can do so on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“I thought I was getting a good deal, but within a month of joining I received an email saying the price was going up by £6.56 a month so I’m not overly happy”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. We’ve written more about this on our blog: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“Cannot review as your man couldn't do the job”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. I would like to get to the bottom of what has happened - did you have a failed meter job? If this is the case, I would like to look into this and give you a hand. Would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 4 years ago

“Moved over to Bulb in Feb 2021 on the promise of cheaper bills each month. Within 4 weeks of making the move received an email to advise that the prices were going up. Received another this week to advise that they're going up yet again! Disappointing when an expectation has been set. The move/migration of suppliers was seamless and we were well informed of the dates and changes taking place. The only disappointment being the bills - which is kinda important from a utilities supplier.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year - we’ve had to increase our prices because the cost of supplying energy has increased significantly. Wholesale costs are up by 29% since March, when we last changed our prices. This is the highest levels since 2018 due to post-lockdown demand, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

“The philosophy behind Bulb is great but since signing up in March 2021 we have had not 1 but 2 price increases.”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Wholesale prices have increased to the highest levels since 2018 due to post-lockdown demand. As a result, a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. If you would like to read more about this price change, you can do so on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews