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Bulb Reviews

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined Bulb on the 26th October 2020. I left bulb and signed up with a different energy provider on the 6th December 2020. Bulb's customer service is abysmal. They raised a complaint four times. I heard nothing. They escalated my complaint four times. I heard nothing. They promissed to arrage a Warmfront grant, I heard nothing. Quite frankly evety time I contact Bulb I half expect Jeremy Beadle to jump out and ask me if I am game for a laugh. I am classed as vunerable and I am disabled. Bulb didnt give a damn Thank goodness that on the 6th of January 2021 Bulb will be out of my life for good.”

Posted 3 years ago

“Worst customer service ever, never reply to emails, wait 20-30 minutes on the phone and get nowhere :(”

Posted 4 years ago

“STEER CLEAR! Literally the worst provider. They will coax a metre reading out of you by bribing you with an "overestimated usage" then once they have it they will just hit you with obscene amounts of debt with no proof of usage. They'll charge you £200 a month out of nowhere for a 1 bed flat you call them to ask wtf, they'll ask you for a meter reading, once you give it it will magically rise to £250 when you haven't used that much energy in the slightest. Stay away from them seriously I want out and I feel trapped. Run by devils honestly.”

Posted 3 years ago

“They suddenly threaten debt collection. With 2 days notice. When they want your money - they want your money. Perhaps the people who are owed money should take bulb to small claims court. In fact I'm thinking about starting an action group to take a class action against bulb. I've been a long term customer and sure account is in deficit, but this is a calculation and estimation of course. The product does not work as intended. They could have emailed me, called me, but it seems their rules over what debt can be tolerated is no known.”

Posted 3 years ago

“Very unsympathetic towards vulnerable/disabled customers. We are £177 in credit, which is higher than the recommended 1 month's payment - we asked for £50 back to help with food over the bank holiday weekend - they didn't just refuse, they completely ignored our request and have not replied to follow up emails.”

Posted 3 years ago

“REFUSED TO CREDIT MY MONIES BACK Final Bill number: 53777869 I’m a Electric user only (economy 7) and when checking my account I realised that I was £70 in credit, so given that my usage had been no more than £25 per month in the last three months and Bulb at the time were requesting that I put my direct debt up from £50 to £57 I thought I would ask for a £50 refund, not unreasonable I thought! How wrong could I have been, on contacting Bulb I was informed that I would only be able to have a refund of £20 and they would not relent on this as that the t&c’s would only allow me that amount even though on my calculations that by the end of September I would have been in credit for the sum of about £125. So I informed the person that I was in conversation with that I would be cancelling my Direct Debt and moving to another supplier, only to be what I believe was a threat and it felt that I was being bullied when he reminded me that I may incur charges if I cancel my Direct Debt, given that I was £70 in credit and how quick you can move to another supplier, this was highly unlikely and also my account had the option of paying online. The conclusion was I moved to another supplier and Bulb had to refund me more than the money I first requested, How ironic.”

Posted 3 years ago

“Do not place your trust in bulb. They'll cheat you The trick is a very simple one, a trap that the unwary will fall into. Bulb reverses the nighttime and daytime readings. I couldn't understand why they had the readings back to front until I calculated the charges using the cheaper nighttime rates. I have storage heaters and a boiler that is storage too. Most of my electricity consumption is during the nighttime and so at the cheaper rate. Bulb reversed the readings and charged me at the more expensive daytime rates. Easy trick and a way of cheating customers that gives bulb's owners a fat but wrongfully gained profit. I pointed out to customer service that they had the readings wrong. Sophie T. responded that even though the label on the meter says R1 is daytime and R2 is nighttime, that doesn't mean anything. There are all kinds of meters, she wrote. Such are the words of a crook, denying the evidence of her eyes. So I performed the space test, at great inconvenience, proving that the label on the meter was accurate. At that point, with evidence that bulb had overcharged, customer service disappeared!! No answers, no revised bill. Nothing. If you are a customer of bulb I suggest you scrutinize your bills. If you aren't a customer of bulb but are thinking about joining up, don't. They'll cheat you and rob you blind.”

Posted 4 years ago

“DO NOT SIGN UP WITH BULB ENERGY Totally useless, They increase your payments all the time. Especially after joining, Complaints - "no one takes any notice, They lost £750 of my money I paid, and I had to prove I paid!!! So I cancelled my direct debit and set up a standing order to stop them taking more money than was agreed. They really got confused when they realised they were not able to increase my direct debit., Bulb do not respond to emails or complaints. So Ofgem is my next step”

Posted 3 years ago

“If no stars was an option I would do it. Start off brilliant but this is just a ploy. Roll on a year you will be paying four times as much and forget trying to get a response to a complaint. They break direct debit guarantee...take what they want when they want. Avoid!”

Posted 3 years ago

“Earlier this month I was furious to find out that Bulb had doubled my direct debit unnecessarily to £131.09. Even though I already had £116 in my account, more than enough to cover that month's energy bill. So, I logged onto the customer service and spoke to a man called Tom B. Him and his manager LITERALLY AGREED that they were going to cover the mistake and refund me £257.19 due to them stating that their policy wasn't "clear". This was their own genuine comment and agreement and that they were going to send me an email to confirm that this amount was going to be refunded that afternoon. I have this in writing clear as day. But to my dismay, no email or refund. So, over a week later I spoke to a man called Ben D on the online chat to find out that there was a problem with my refund and that they were sorry for the delay. Again, unprofessional. I then get emailed by Tom B to find out that I would only be refunded £150.69, NOT what Tom or his manager agreed. This is seriously unprofessional and because we made a verbal contract about the agreed refund amount, you can understand my frustration when I was denied the £117 that has originally agreed.”

Posted 3 years ago

“Don't Use Bulb, ever, just don't I would recommend to anyone who is thinking of moving to Bulb, Don't, Really just don't. Moved to them 14 months ago, and dutifully submitted meter readings every month. all good. The in July got my statement through and I was suddenly over £800 in debt. Discussed with Bulb and the delightful Barney (I use delightful for effect, he really was a nasty piece of work) told me that due to not submitting meter readings for 14 months I was being billed for energy used as they had just managed to connect to my smart meter. Extracts from Emails **First of all I would like to apologise that we did not get in touch with you earlier to let you know there was an issue with your meter readings and with instructions on how to get the correct readings. I fully admit this was a shortfall in our service and something we need to look into improving. This meant that you weren't able to get an accurate up date on your account balance and usage until we received smart meter readings from your meter. ** **We also do not believe that this statement breaks the back billing legislation, as we had billed from the correct starting read and sent statements for usage from that read onwards. ** How can they claim they billed accurately when they couldn't connect!! ** This month's bill was the first time we have had a meter reading in your account for a while, therefore we have been using estimates in the meantime. This high bill is therefore a reflection of how much we had been underestimating your usage previously, as well as your consumption for the month. Based on the reading we have just received your average monthly usage with us comes to around £130 ** Meter Readings and photographs were submitted every month through the app. The ever delightful Barney admitted they had not looked at these for 14 months, then claimed they were submitted incorrectly so ignored, then claimed they were not submitted. Luckily I record all telephone calls to my phone (Thank you Cube ACR) so have proof or the delightful Barneys contradictions and his confusion. I was offered £60 compensation sor all the trouble but this is not the issue. The issue is 14 months they under billed me and thought nothing of upping my DD from about £70 odd to £149, with the ominous threat that it will need to go up to almost £180 Icing on the cake, just got my new bill through, it was another estimate because they cannot connect to my smart meter as its an old meter and will take another few months to get accurate connection, Email from Bulb in August We’ll take a meter reading every day Hi Good news. We’re now able to take automatic readings from your electricity and gas smart meters. This means you won’t have to send us meter readings again and your statements will be as accurate as possible. From 15 August 2020, we’ll start automatically taking a meter reading every day. You can see these readings online in your Bulb account. And we’re working on new ways to show how much you’re using and to help you cut down on your energy usage. We’ll have new features in your Bulb account this summer. I have spoke to Barney, Dominic and Calum on the phone and chat, so far all staff have been evasive, condescending and downright incompetent. If you do make the huge mistake and join Bulb, when you need to call them, hang up if you get through to any of these 3 delightful but completely arrogant and condescending people. Cannot state this enough. DO NOT TRANSFER TO BULB!!!!!!”

Posted 3 years ago

“I wouldn't even put a star if I didn't have to because I switched to bulb by my daughters recommendation I was told it was going to be 25 pound each (gas/electric) A MONTH. I went on holiday for 31 days came back and my bill was £76 the only that was on was my fridge/freeze and 1 light on and off so I guess I was ripped of to. and by the way I sent 2 the same reading and they came back a different price and now they want us to have smart meters adding extra cost to the bills hope this helps 👌 CAN ANY BOADY RECOMMENDED A GAS AND ELECTRIC SUPPLIER THAT DOESNT CHARGE EXIT FEES”

Posted 3 years ago

“I was quoted £90 a month. Over one year I got into debt for £1,200. I was not notified. I am slowly paying off the debt. However, they put up my monthly payment to £210 without my permission. My minimum payment is now £162 a month which is double what I paid with previous supplier. I have a cold flat now to save money and pay the debt. They are not a good supplier.”

Posted 3 years ago

“I was with Bulb for 2 months at £100 per month then they suddenly raised my DD "minimum" to £154 pm with a "recommended" figure of over £170 per month. When I queried these figures I received a standard reply where they made no serious attempt at justifying the excessive increase other assuring me that their figures were based on ensuring I did not accumulate a large debit balance by the end of the 12 month period. Sent 7 years worth of KWH usage figures (Gas and Electricity) to them and in addition (by way of example) chose the highest annual usages during those years (for G & E) and then applied their 2 rates usage rate (per KWH) and daily rate (x365 days) plus of course VAT (5%). My original monthly DD (£100) was very close (the figure as it turned out should have been £101 per month). This seems a very reasonable basis for forecasting my annual costs and as a consequence a fair instalment amount to ensure that by the end of 12 months cost of energy is . Bulbs DID NOT REPLY to my factually reinforced query. Consequently I stopped my next DD (as they had already indicated that this would have been at THEIR excessive rate) and surprise surprise following this they contacted me and threatened me with an admin. charge if I did not make that next DD payment. They simply did not respond to this customer when he presented them with overwhelming evidence disproving the necessity of excessive hiking my monthly DD. Very worrying and unprofessional attitude. Interesting too that on their website "chat" section other customers too are expressing their dissatisfaction with Bulb's "hiked" DDs for the same reason as mine. Something is very wrong here - perhaps a case for the watchdog?”

Posted 3 years ago

“I was happy with bulb until this week when they increased prices. Each month I read the meter and make sure I am up to date with my balance. (Not in debt). They now say they will put up my direct debit to £108 a month so I can build up my balance for the winter. What for as I can keep it up to date and no wish to be £100's in credit. They insist that they will be taking this amount in November although I have said not to. Lady on the phone said how some people use it as a bank and save £1000. Are they bonkers and does this woman really believe I would do that. Then she insulted me as she said if I was unable to pa £108 a month there is financial help. Blooming cheek. Basically I am no good to bulb as I do not wish Bulb to hold my money in credit just pay my way each month. I will be leaving Bulb and actually there are cheaper options around anyway.”

Posted 3 years ago

“Avoid like the plague! Wish I had never switched. Dont believe the marketing, terrible issues with how they estimate energy usage. Avoid avoid avoid”

Posted 3 years ago

“Avoid like the plague! Terrible experience and they take no responsibility to consider how customer feedback can improve their services. I am having a terrible time with them, very stressful, wish I had never switched. Ovo and others much better.”

Posted 3 years ago

“Rip people off start off offering unrealistic monthly payments which are too low then when you set up a DD they increase it all the time. I am in a one bed flat and being asked to pay £80!!! For gas and electric which is more than I’ve ever paid and I’m £40 I’m credit in my account. Absolute rip off merchants avoid at all costs! Shocking company”

Posted 3 years ago

“Poor customer service, wanted to stay with Bulb after a pending house move but as I've been poorly treated I've decided to move on. I'll be surprised if the Customer Services Team are managed as their responses to my emails have been curt and with a total lack of interest to my issue and don't appear to care about retention of customers. I hope the Directors of bulb see this and do something about it otherwise you'll be losing more customers”

Posted 3 years ago

“Hi mines a long miserable painful experience with this company especially customer services and lack of knowledge or experience with helping customers ie ask for refund of £100.00 due to been in credit by £270.00 did not turn up in my account so contacted them by chat bot got a message stating I would receive another refund of £111.64 to which I did not ask for made complaints then while I was on the phone talk to a lady in customer services she topped up my account by taking out another £65.00 without me asking her to do it. They (bulb) have no right with drawing money from anyone’s account without there permission thank god they record there telephone conversations. I only paid my monthly instalment a few days before. Finally I decide to leave bulb and sign up to a new company green network energy and my new energy supplier started on the 9/7/20 and bulb have over charged me by several days for usage and standing charges so had to go through the painful experience of calling customer services and was told yes there is a problem with my final bill and would get it sorted and would call or email me back by someone called Alexander later that day 29/7/20 no phone call or email so sent him email to ask what is happening no reply. I have called every day since 29/7/20 and been promised over half a dozen times a manager would call back no manager as ever call me back and it’s now 5/8/20. Yesterday I left review on Trustpilot and someone called Sam messaged me stating I would get a call back and (no I did not get a call back). All I am trying to do is close my account with this awful company and get my refund as I am in credit and all that happens is messed about, lied too and constant excuses by unprofessional and unhelpful staff and customer services. I have passed on my experience to other members of my family and friends and they too are moving there energy accounts elsewhere. (TRULY AWFUL COMPANY AND STAFF)”

Posted 3 years ago

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Bulb is rated 4.1 based on 3,919 reviews