Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless. I have not electricity, with no gas to flat and they say they will sort the issue out with the meter in 3 to 4 weeks”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry that you are having issues with the supply of electricity to your property. I have checked the national database and there is no gas supplied to your property. If your electricity isn't working, please call our emergency line on 0300 303 0635, using option 1 to speak to a member of our emergency team. I've also sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“I have enjoyed being a customer of Bulb for a good five years now and have had no problems at all and those I have had have been very well managed and resolved.”

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Posted 1 year ago

“Simple to deal with, did not have any problems”

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Posted 1 year ago

“I've always been really happy with Bulb. Their website is clear & easy to use.”

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Posted 1 year ago

“Bulb have been brilliant. I'm sorry they hit trouble with the energy squeeze. I think the problem with energy is letting "the markets" decide prices! This needs shaking up. At present wind turbine suppliers are being paid less than 10 pence per unit, but the markets system is rigged again the consumers and energy suppliers. Come on Government wake up and do something!!!!”

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Posted 1 year ago

“GREAT CUSTOMER SERVICE”

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Posted 1 year ago

“Very Good energy company so far.”

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Posted 1 year ago

“I have been with Bulb since they started, never had cause for complaint, they do an excellent job, keep up the good work.”

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Posted 1 year ago

“Never had a problem with Bulb. Customer service just resolved a query I sent in online within minutes, so I was very impressed with that. So far no disruption with Octopus takeover so hope everything carries on just as well in the future!”

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Posted 1 year ago

“Terrible company, customer services are a total joke. Ignored my complaint for months, took to Ombudsman and won. Absolutely no understanding or support, just interested in making money at all costs. Denied sending me an email which was very clearly from them and included very specific information. Avoid”

Helpful Report

Posted 1 year ago

“I did leave a review from my phone, but can't find it to repeat the message, I said roughly that I always liked dealing with your company as problems, if any, were dealt with quickly, and very nice people either on chat, email or phone, a great shame you are going if not gone.”

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Posted 1 year ago

“Always there when you want them, get problems, if any, solved quickly, I am sorry to see you go.”

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Posted 1 year ago

“Have been happy with bulb over last 4 years thanks. Only thing which could be improved is the 'top up' section. When you put your amount in it doesn't say if you have been successful, so I ended up doing 3 top ups!”

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Posted 1 year ago

“Fab company to deal with- excellent customer service and reliable company.”

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Posted 1 year ago

“Very well run company,suprised you went into receivership”

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Posted 1 year ago

“We had quite a few teething problems when we first changed over to smart meters but thankfully that's now a thing of the past. The new meters will certainly make our lives easier and the in-home display is very useful and helps us keep track better of our usage. It's a bit of a pain managing to get through on the phone when you have to ring as it takes ages before being connected to a human being but on the other hand, their communication via e-mail or text is second to none”

Helpful Report

Posted 1 year ago

“I received an email regarding a refund but was not told when I will be refunded. Contacted them multiple times throughout an entire month, no actual response, just generic replies about what services they offered. Statements are a mess, I was suddenly in debt for over £1000 and then suddenly in credit for over £800, all in one day. Had to phone them multiple times to get them to issue me a bill for the month of Jan 23, took them 2 weeks and countless calls to somehow manage to do that. Had to contact the Ombudsman to raise a formal complaint”

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Posted 1 year ago

“Bulb have been great. No problems with the initial changeover and regular monthly updates and correct information. My last supplier was a nightmare but Bulb have been fantastic. A grateful Bulbista 😁😁”

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Posted 1 year ago

“Good communication. Always helpful. Allow me to pay my bill my way. No complaints”

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Posted 1 year ago

“If you want to be financially challenged on a monthly basis join Bulb. They estimated my usage to cost £770 for January after giving them further readings the bill was calculated at £330. I instructed them not to take £770 and they told me the lowest direct debit they would accept was £390. So they took this then 2 days later withdrew £260. I tried to call them with no joy as there customer service is garbage. I am now going to instruct my bank that the 2nd withdrawal is a fraudulent transaction and that Bulb have stolen £260 illegally from my account. Thought I was doing my bit towards saving the planet but looks like I am just lining the pockets of the corporate elite. No wonder this company has gone to the wall their customer service is shocking. Wish I had never switched to this company.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to share your feedback with us here on Reviews.io. I am sorry that there had been some confusion regarding your direct debit payments as you switched from paying via a variable direct debit to going back to a set monthly amount. I appreciate this is frustrating and I would like to resolve this as soon as possible for you. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

Bulb is rated 4.1 based on 3,919 reviews