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Bulb Reviews

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is discusting I moved in to my flat on the first of February my gas metre wouldn't work can't top it up they keep asking for photos and videos of the metre. It's been 17days and the gas metre still won't let me top it up I have no heating and no hot water but they just keep fobing me off. Can't wait to get it sorted then I am changing supplier 😡”

Posted 1 year ago

“Good website. Easy to access information. Chat function fast, informative and accurate”

Posted 1 year ago

“I have enjoyed excellent customer service with Bulb. Knowledgeable friendly staff have always been able to answer my queries with great satisfaction. I do hope the new company can provide the same level of service.”

Posted 1 year ago

“Excellent response for questions and queries but slow releasing funds for rebate”

Posted 1 year ago

“Very helpful customer service.”

Posted 1 year ago

“I changed to bulb because it was cheaper for me and green,and it feels like they know me when they send emails. Perfect.”

Posted 1 year ago

“Bulb is the Best Energy Company ever. Very Friendly and Helpful, Well Done..”

Posted 1 year ago

“They have always been great to deal with”

Posted 1 year ago

“All information is clear and concise and response time to questions is good. Cost of electricity is not an issue as I don't think there much difference between the main providers”

Posted 1 year ago

“I've never had any problems with Bulb. If I've requested credit refunds the service has always been efficient & fast.”

Posted 1 year ago

“Excellent, friendly and accessible customer service, unlike some of their competitors. Easy to use app, for meter readings and change of payment settings. Would recommend to anyone.”

Posted 1 year ago

“Good customer service”

Posted 1 year ago

“Really prompt response online for a credit request and then money was in my bank in less than 24 hours!”

Posted 1 year ago

“I used bulb for a few years and was happy. But that is because there were no issues to resolve. Now I have spent three months, six phone calls, and many emails to claim a overpayment refund. They are just not sending me the money by being, or pretending, to be useless. It is very annoying.”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry that the refund you asked for was not sent. To comment further we would need your account details so we can access your account. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“But why is electricity linked to the price of gas ?”

Posted 1 year ago

“Always efficient. A great service”

Posted 1 year ago

“I am happy to continue using Bulb as my Energy Provider”

Posted 1 year ago

“we have been extremely well pleased with bulb whilst we were customers,”

Posted 1 year ago

“Emailed about a questain when i explained how i would like to proceed i got a prompt review of the problem and they set it back to what i wanted”

Posted 1 year ago

“Got hit with a proposal to triple my monthly DD, I phoned and said this was not possible so had to fill out an Income/Expenditure proposal and then offered a miniscule reduction. Was asked to contact them to discuss and they have agreed to leave the payments as they are for a few months. I got the impression the caller spent all day long dealing with energy debt and the energy companies know they are going to have to recover the debts over extended periods, maybe years as this appalling govt aren't interested. The danger for them though without govt intervention is that their cashflow will be ruined and the energy cos will go bust leaving us with a nationalised energy industry by default.”

Posted 1 year ago

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Bulb is rated 4.1 based on 3,919 reviews