Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great all round service”

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Posted 1 year ago

“I have always found Bulb, to be considerate, competitive and with very good communication. I am sad to see them go. I hope the new set up with Octopus is as good.”

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Posted 1 year ago

“No complaints as yet.”

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Posted 1 year ago

“I am very happy with Bulb, they have good communication with their customers and so far I have managed to keep in credit with my bills.I have yet to see what will happen after April when bills go up yet again here's hoping the increase can be kept to a minimum.”

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Posted 1 year ago

“Great company ethos and easy to use customer app”

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Posted 1 year ago

“No gas for 3 months! They can’t sort out their own meters! Shocking company, worst I’ve ever felt with! Can’t move company until I’ve sorted the problem, probably be another 3 months…total joke ….Avoid”

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Posted 1 year ago

“Enquiries are all answered very quickly, and the staff make sure that you have all the information you need. Very helpful and efficient.”

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Posted 1 year ago

“Trying to get a previous business name removed from an account and a new business name added without any success.”

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Posted 1 year ago

Hi Ian, thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry that you have had difficulties getting the name on your business account changed. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. Looking at your account I can see that one of my colleagues has been in touch and has changed the name for you. Regards, Lloyd

Posted 1 year ago

“Always helpful. Queries quickly answered and refunds done promptly”

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Posted 1 year ago

“I was told my credit would be put on my new smart meter after 48 hours, as it was the weekend, it did not go on, as a result most of the food defrosted in my freezer.”

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Posted 1 year ago

Hi William. Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for your recent experience and that you’re unhappy regarding what you were told about the balances transferring to the new Smart Pay As You Go meters. We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in this instance. When a new smart meter is installed the balance is usually automatically transferred within 48 hours, however, this automated process can sometimes take up to 5 working days. I am sorry that this has not happened. I have checked the notes from the engineer and have moved the balances across to your new meters. I've also sent you an email directly from myself, so if you want to discuss this issue and the matter of compensation, then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Bulb are the best energy company I have ever used. Everything is straightforward and easy to understand, I am kept informed of any updates to my account regularly, highly recommended!”

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Posted 1 year ago

“Really great company to deal with. Customer Service is first-class. When I email them with a question, they get back very quickly and sort it. Cannot complain, only praise. And no, I don't work for Bulb. No connection at all”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“Good communication with Bulb representative,”

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Posted 1 year ago

“Great company ethos and easy to use customer app”

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Posted 1 year ago

“Very good and prompt service. Thank you!”

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Posted 1 year ago

“Professional and compassionate.”

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Posted 1 year ago

“The employee was ok. However they said they sent a email for additional information I’m peeing blood. I’m on esa that’s part of universal credit. I only want a display meter and a engineer to change my smart meter to a come out”

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Posted 1 year ago

“Been impressed with every situation I’ve dealt with bulb”

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Posted 1 year ago

“Good customer service”

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Posted 1 year ago

Bulb is rated 4.1 based on 3,919 reviews