Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the start Bulb have provided excellent customer service and even when I had an issue, they resolved it in a speedy and efficient manner.”

Helpful Report

Posted 11 months ago

“Once the problem was found it was sorted promptly and efficiently. Thank you”

Helpful Report

Posted 1 year ago

“Bulb were very helpful but I was disappointed when they had to take the direct debit out on 27th of the month. I informed them the money would not be in until the 31st and they could not change it.”

Helpful Report

Posted 1 year ago

“Efficient and easy to follow website”

Helpful Report

Posted 1 year ago

“As a new customer (due to house move and this was the energy provider) I have been impressed with all my conversations to set up my new account so far”

Helpful Report

Posted 1 year ago

“Very professional”

Helpful Report

Posted 1 year ago

“Meter reading site not working for 24 hours but helpline very good and quick at answering my email.”

Helpful Report

Posted 1 year ago

“Very helpful customer service.”

Helpful Report

Posted 1 year ago

“Professional and compassionate.”

Helpful Report

Posted 1 year ago

“Simple to deal with, did not have any problems”

Helpful Report

Posted 1 year ago

“Have been happy with bulb over last 4 years thanks. Only thing which could be improved is the 'top up' section. When you put your amount in it doesn't say if you have been successful, so I ended up doing 3 top ups!”

Helpful Report

Posted 1 year ago

“We had quite a few teething problems when we first changed over to smart meters but thankfully that's now a thing of the past. The new meters will certainly make our lives easier and the in-home display is very useful and helps us keep track better of our usage. It's a bit of a pain managing to get through on the phone when you have to ring as it takes ages before being connected to a human being but on the other hand, their communication via e-mail or text is second to none”

Helpful Report

Posted 1 year ago

“Excellent response for questions and queries but slow releasing funds for rebate”

Helpful Report

Posted 1 year ago

“But why is electricity linked to the price of gas ?”

Helpful Report

Posted 1 year ago

“Emailed about a questain when i explained how i would like to proceed i got a prompt review of the problem and they set it back to what i wanted”

Helpful Report

Posted 1 year ago

“Got hit with a proposal to triple my monthly DD, I phoned and said this was not possible so had to fill out an Income/Expenditure proposal and then offered a miniscule reduction. Was asked to contact them to discuss and they have agreed to leave the payments as they are for a few months. I got the impression the caller spent all day long dealing with energy debt and the energy companies know they are going to have to recover the debts over extended periods, maybe years as this appalling govt aren't interested. The danger for them though without govt intervention is that their cashflow will be ruined and the energy cos will go bust leaving us with a nationalised energy industry by default.”

Helpful Report

Posted 1 year ago

“I would have said Very Good but my recent email, though it was answered quickly, didn't really deal with the problem. (I put it down to Octopus though, because Bulb have always been excellent)”

Helpful Report

Posted 1 year ago

“Our dealings with Bulb since they took over our previous supplier have been satisfactory. The bills have been produced promptly using correct readings we have sent. It was unfortunate Bulb had to be taken over.”

Helpful Report

Posted 1 year ago

“Customer service has been hit and miss since the administration had been declared. Sometimes long response times, sometimes no response at all- requiring further contacts with the given reason "The messages have not been getting to the appropriate staff". Most importantly though, the deal with gas and electricity has been satisfactory.”

Helpful Report

Posted 1 year ago

“Bulb were a good company with green credentials and the administrators were ok until a recent billing issue which was resolved once I raised a complaint. I am pleased we are being moved over to Octopus I would have been furious if a none green company benefitted from my custom.”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,919 reviews