Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorted things out for me by the end of my call to them”

Helpful Report

Posted 1 year ago

“I’m satisfied with your service. Customer service was very kind, good communicator, polite and helpful. I received my credit refund immediately where I really made it most. Thank you.”

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Posted 1 year ago

“got through on the phone quickly and resolved issue very fast. the person on the phone was very helpful and frendly had no problems”

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Posted 1 year ago

“Great service over the phone to solve excessive increase in monthly direct debit charge from October”

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Posted 1 year ago

“Bulb has been extremely informative, and helpful.”

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Posted 1 year ago

“Why do you just send blanket e-mails about price increases ? I repeatedly ask for someone to ring me to discuss them. You repeatedly tell me you have put a note for the future on my file. When we talk, we reach a satisfactory conclusion, but why is the discussion always customer lead ? Make a note ; it’s good to talk”

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Posted 1 year ago

“First person attempted to connect me but got cut off, second person has hopefully sorted out my issues, time will tell. Pleased with the offer of priority service though”

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Posted 1 year ago

“First person attempted to connect me but got cut off, second person has hopefully sorted out my issues, time will tell. Pleased with the offer of priority service though”

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Posted 1 year ago

“Good customer services”

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Posted 1 year ago

“Good. But when the local gas engineer called Bulb on Friday to report the problem Bulb insisted on a written gas safety report before they would attend. We duly sent a report and asked Bulb to confirm when someone would visit. There was no reply, which by then meant we had no gas for the whole weekend. I called again on Monday and the fault was resolved later that day. Even then it wasn’t straightforward as the engineer who attended did not know what sort of meter we had. Is there no central database? He didn’t have the right parts and so took 2 hours to do what we were told was a 10 minute job.”

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Posted 1 year ago

“Doing their best in difficult circumstances”

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Posted 1 year ago

“After a confusing start, Bulb seem to be responsive and so far their prices are competitive. Atuo bill generation would be useful but so far they have resolved issues with speed and seem polite and professional”

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Posted 1 year ago

“Easy customer service helpline and cheap electricity with easy to use online system”

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Posted 1 year ago

“Good online App Good Customer Service No real problems so far”

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Posted 1 year ago

“Customer service has been extremely good. My only criticism is that my monthly direct debit is increased every month even if my usage does not increase. It will be interesting to see what happens October onwards.”