Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service quick response”

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Posted 1 year ago

“Good response regards to questions & metre readings &updates.”

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Posted 1 year ago

“I found a member of your team helpful very polite and easy to talk to”

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Posted 1 year ago

“In the time we've been with Bulb we have had very few problems, nothing major. Our preference is to stay away from Smart Meters because we don't mind submitting our own meter readings because we monitor our usage. In doing so we have a very good idea of our costs, the only problem is the unit price fluctuations which cause minor problems. I/we think that the amount of money taken through Direct Debt could be a smaller amount, but I guess that won't happen.”

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Posted 1 year ago

Hi Dave, Thank you for writing your review of Bulb on Reviews.io. I'm sorry for your experience and that you’re unhappy with your current monthly payment amount. Ultimately you will only pay for what you use, so if you’re paying too much then this excess credit will build up in your Bulb account and the payment can be brought down, or you can have this refunded. If you aren't paying in enough, then a debit will build up and you would need to pay this off at some point we would be in touch to suggest an amendment to your payments to reduce this debit. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Very helpful and nice”

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Posted 1 year ago

“Very helpful and nice”

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Posted 1 year ago

“Once I found the dept I wanted (Technophobe!!!!) the response I got was great”

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Posted 1 year ago

“Can not fault the service”

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Posted 1 year ago

“The website for meter readings is excellent; super-easy. They confirm via e-mail too. They also rang me to arrange a Smart Meter installation, which duly occurred. However, they did send out a sky-high estimate that caused our family undue stress. Thankfully, the smart meters showed up the error and Bulb quickly cancelled the estimate, worked out a new bill (e-mailed to me via chat to a Customer Services rep) and credited me with the money taken in error immediately. We all make mistakes but they rectified theirs with minimum fuss.”

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Posted 1 year ago

“I have been happy overall with the service I tecieve from bulb,dissapointed I couldn't get smart metre.Als due to changing over at some point bulb no longer send you a reminder to give monthly reading.So I have to mentally remember each month as the last estimate was out by £60.00 the operators who take calls are very helpful and listen to your enquiries and give you advice and links.”

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Posted 1 year ago

“Great energy supplier shame they are being sold”

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Posted 1 year ago

“I'm really pleased with the level of customer service from Bulb - they responded very quickly and resolved my issue with payment no questions asked. I was really pleasantly surprised by how efficient they are and while I'd obviously be much happier if these price hikes were not happening, as far as customer service goes I think Bulb are excellent.”

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Posted 1 year ago

“Great company, have been very happy with it. I appreciate it is difficult to forecast how much energy a household uses, would have given 5 * but due to being very much in credit, lost a star. Sorry, it hasn't worked out for Bulb to carry on.”

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Posted 1 year ago

“Always courteous and helpful over the phone. only downside is I didn't get responses when I sent messages through their portal.”

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Posted 1 year ago

“Recently you guys have answered all questions and helped me reach everything I am in need of , Thank you”

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Posted 1 year ago

“Very good company”

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Posted 1 year ago

“Quick and easy to get a refund on our credit build up …. But still haven’t received it yet”

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Posted 1 year ago

“Quick and easy to get a refund on our credit build up …. But still haven’t received it yet”

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Posted 1 year ago

“Quick and easy to get a refund on our credit build up …. But still haven’t received it yet”

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Posted 1 year ago

“Meter reading site not working for 24 hours but helpline very good and quick at answering my email.”

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Posted 1 year ago

Bulb is rated 4.1 based on 3,919 reviews