Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite professional staff. Responsive to emails. Early days yet but hoping for a good experience”

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Posted 1 year ago

“Accurate smart meter readings each month. Very high customer credit during the summer months which has evened out during the winter.”

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Posted 1 year ago

“First communication with Bulb went well.”

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Posted 1 year ago

“Been with bulb over 5 yrs had no problem whatsoever highly recvomended”

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Posted 1 year ago

“I am mostly happy with bulb. The website is very easy to use. However, I have got a bit fed up with frequent messages to get a smart meter even after it was clear, when I did apply, that they couldn't fit one due to space restrictions. Also, lots of messages to raise my monthly direct debit over the last year or two, despite my account always being in credit - to be fair, these messages have now been stopped. Overall, I am happy. Just sorry Bulb made a horlicks of their forward gas buying. The grammar checker in this review app is pretty rubbish, btw.”

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Posted 1 year ago

“Set up a direct debit with you as z new customer and you took 2 direct debit amounts customer service hung up on me twice email lady said it was bank fault even though I sent a picture of the 2 amounts came out my bank. But the social media man Carl was brilliant.”

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Posted 1 year ago

Hi there, Thanks for taking the time to leave us a review, I am sorry to hear about the issues you've had with your payments. If this has now been sorted by Carl then that is great and I will pass on the good feedback. I have dropped you an email directly in case there was anything you wished to discuss further. All the best, Katie

Posted 1 year ago

“Just to say took over 1 hour to sort it out”

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Posted 1 year ago

“I have left a review one or two weeks ago about my bad experience with bulb from past 6 months. However, Bulb has addressed my issue again and my review was answered. I am happy that I was heard finally. A customer first desire is to be dealt without too many emails and calls as we are all working people. Thank you Bulb”

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Posted 1 year ago

“Good service, user-friendly website. I like having a degree of control over my monthly payments, which can be adjusted depending on my credit balance.”

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Posted 1 year ago

“I have been very satisfied with the device form bulb. The app makes it easy to track your account and the smart meter they fitted means I can easily monitor my usage.”

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Posted 1 year ago

“Good service, however, I am concerned about your solvency.”

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Posted 1 year ago

“How do you write a review about your electricity supplier?? Well the electricity keeps arriving OK but this is not Bulb's responsibility . I supply Monthly meter readings. They take a direct debit sum every month . They refunded a large credit buildup. Communication has been good. Shame they are in administration because that means I cannot even begin to look for an alternative supplier should I want one. They are all going to be high prices anyway thanks that basket Poo-Tin. Their DD calculations appear to be on the high side (as one would expect) and adjusting payments downwards is difficult...hence my significant credit build up. Do I give them 3 ** or 4”

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Posted 1 year ago

“Good service when I requested my credit to be refunded to me”

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Posted 1 year ago

“Easy to set up account, good price and helpful support.”

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Posted 1 year ago

“Very friendly company. Only have one tariff, did take them a while to sort out my smart meters but all ok now. No reason to think of changing. Decent company.”