Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is excellent. Let down with installation of smart meter. Never worked”

Helpful Report

Posted 2 years ago

“Prompt reply from bulb due to an oversight on their part. Satisfied with the speed if their assistance”

Helpful Report

Posted 3 years ago

“I have been with bulb before the change in price cap. We've had our ups and downs but I deem this company to have good staff who try to do the best for their customers. Purchasing energy is never going to be cheap and with the wider effects on the economy, this is unlikely to change drastically. My advice if you're a customer is to stay on the line until the item has been completely resolved. Otherwise, things do get lost in translation or between departments.”

Helpful Report

Posted 3 years ago

“I recently joined Bulb and setting up an online account was easy. I did need help with the app to enter your meter readings and their customer service was quick to respond and very clear with instructions.”

Helpful Report

Posted 3 years ago

“Dear Sir/Madam; This is the first time I have dealt with Bulb Energy myself, and so fart they have been rather good. The E-Mails I have sent in regards to my account, they have replied to them very promptly. Which I find very important. Additionally, there is a name actually attached to the relevant E-Mail which some companies, especially the banking industry, try to remain completely anonymous. Kind Regards. Mr. A.G. Owen.”

Helpful Report

Posted 3 years ago

“Prompt in response to email enquiry”

Helpful Report

Posted 3 years ago

“Even though bulb has gone into administration, they are still providing me with same service they did before, and long may bulb continue.”

Helpful Report

Posted 3 years ago

“Good company very helpfell but takes a very long time to get through on the phone”

Helpful Report

Posted 3 years ago

“Been very happy with bulb, was very upset when they went into administration, but since the government have taken over things, the same great service has been provided . No complaints and when I compare what we are paying to what others are paying with other energy supplies, we have a much better deal”

Helpful Report

Posted 3 years ago

“Helpful and one can at least get a reply!!”

Helpful Report

Posted 3 years ago

“You can always speak to someone when you ring!”

Helpful Report

Posted 3 years ago

“Always very responsive and helpful. Normal response time is hours not days or weeks!!”

Helpful Report

Posted 3 years ago

“Always very responsive and helpful. Normal response time is hours not days or weeks!!”

Helpful Report

Posted 3 years ago

“The on line chat isn’t very good should you need to sort out monthly payments, however after sending an email it was only few days before I received a reply and it was helpful and met my needs.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“The website is very easy to navigate and they are very prompt in getting back to you if you have an inquiry.”

Helpful Report

Posted 3 years ago

“Lovely and helpful people working there, responded quickly to my email queries. I didn’t give 5 stars because when I experienced my problem, it was on a Friday night and the numbers provided to contact led to an automated voice with no option to get through to anyone, even though the contact details were advertised as emergency numbers. I only received an response by email. Sometimes customers would prefer to call in to get immediate assistance.”

Helpful Report

Posted 3 years ago

“Very good service.”

Helpful Report

Posted 3 years ago

“The staff at Bulb listened what I had to say and resolved it for me.”

Helpful Report

Posted 3 years ago

“Very user friendly website and prompt with how they notify you about changes”

Helpful Report

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews